Complaints
This profile includes complaints for Entergy Arkansas, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 176 total complaints in the last 3 years.
- 30 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/29/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Need a correct monthly bill for ******* *** * ********** Magnolia, AR 71753 Service location ************** ***** ElDorado, AR 71730. This is a business account. For over 2 years I have gotten incorrect bills. The bill often says no usage & the min is billed. It will get corrected but happens again & again. They say it is a meter issue. The estimate procedure doesn’t work either.Business Response
Date: 04/29/2025
**** thank you for reaching out regarding your billing.
Our records indicate that this matter has been resolved, and measures have been put in place to ensure that your meter is read manually monthly.
If this information is accurate no further action is required on your part, however; if this information is inaccurate, please contact our Customer Care Center at **************, Monday through Friday 8 a.m. to 5 p.m., any of our associates will be able to review your account information and provide assistance.
Sincerely,
Customer Service Support
Entergy AR, LLC.
Initial Complaint
Date:04/15/2025
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My account number with Entergy is 7360423 My house burned the early morning hours of 04/04/25. That night the Fire Chief put in an emergency call to Entergy to have the pull the meter. They never showed. I've called them 3 times and each time they promised to be out ASAP. I still have partial power working in that shell of a home. It is not safe. And, I am still being charged for power that is not being used. Also, I cannot stop the trash collection due to not having a final bill from Entergy. The land has been sold as well. I need someone to pull the meter and prepare my final bill. Thank you.Business Response
Date: 04/15/2025
***** we have tried contacting you several times at ************, however, the mailbox is full, and we are unable to leave a message.
To close your account, please contact our Customer Care Center at *************** please advise the representative that you would like to "Close the account and remove the meter".
You can also submit your request via our Myaccount online Entergy app if your account is registered.
You will need to verify account information to complete the request and should expect a completion date of 3-5 business days after the request has been processed.
We sincerely apologize for any inconvenience this may cause; however, we must ensure that the correct process is followed.
Our Customer Care Center can be reached Monday through Friday, 8 a.m. to 5 p.m. via the number listed above.
Sincerely,
Customer Service Support
Entergy AR, LLC.
Customer Answer
Date: 04/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ********Initial Complaint
Date:04/08/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
been without lights for about four days and my husband has MS and other health issues and I cannot ever feed my family as well I lost over 375.00 dollars in food and time off from work due to loss of power. I been told for four days that my power will be on and that is a lie. The other house across from me have power and not us. I ever did Entergy a favor taking photos of the damage to make their jobs easy but still no service. At this point I have run out of Ideas.Business Response
Date: 04/09/2025
*********, thank you for reaching out regarding the recent storms that caused major personal property damage, infrastructure damage and substantial outages in your area.
Our records indicate that power has been restored to your area. If you are still without service, please check your breakers as well as your meter pan/loop for damage.
If there is damage, you will have to have someone of your own choosing make those repairs, once complete please contact our Customer Care Center at ************** to have a technician come to your location.
If there is no damage and you are still without power, please contact our Emergency Outage line at ****** ********* to report your outage.Sincerely,
Customer Service Support
Entergy AR, LLC.
Initial Complaint
Date:04/08/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to get assistance I am elderly and disabled and I have not had power since the storm this past weekend, although my neighbors all have power. I continue to get the run around, I was told my lights would be up and running every day this week but that is not the case, this is an emergency situation and I need someone to please come out and fix the problem.Business Response
Date: 04/08/2025
****** thank you for reaching out regarding the recent storms that caused major personal property damage, infrastructure damage and substantial outages in your area.
Our records indicate that power has been restored to your area. If you are still without service, please check your breakers as well as your meter pan/loop for damage.
If there is damage, you will have to have someone of your own choosing make those repairs, once complete please contact our Customer Care Center at 1-800-368-3749 to have a technician come to your location.
If there is no damage and you are still without power, please contact our Emergency Outage line at ****** ********* to report your outage.
We understand that any interruption to service is an inconvenience. Our goal is to provide continuous, uninterruptible service; however, there are situations such as these when outages are beyond our control, during those instances we will continue to work as safely and as quickly as possible to restore service and we appreciate your patience and understanding as we do so.
Sincerely,
Customer Service Support
Entergy AR, LLC.
Customer Answer
Date: 04/08/2025
Complaint: ********
I am rejecting this response because:
I have a requesting reimbursement for hotel stay and food loss. This letter does nothing to address my initial concern. My lights only came back on at midnight this morning.
Sincerely,
***** ***Initial Complaint
Date:02/18/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My bill was 145.06 for February Electric. I keep towels in my doors heavy curtains on windows + heavy plastic on Livingroom windows to keep cold out + keep my heat set at 69 degrees at night + 70 degrees during the day + I close all room except + rooms I am in + bathrooms where I have to have water dripping so pipes don't freeze. I always pay what I use + I don't set my heat up + down now I'm going on the levelized plant, but I'll probably be paying for heat or A/C in Summer. When I don't use it. So I can't win my heating bill is outrageous + I'm on SSR + that's how I'm living check to check.
(see attached original document)
Business Response
Date: 02/18/2025
*****, thank you for reaching out regarding your account. After reviewing your account, we found the following. The current meter reading as of today February 18, 2025, is 23133 which aligns with the previous reading obtained for billing on February 3, 2025, of 22807 and the subsequent reading obtained January 3, 2025, 21815.
We understand that higher utility bills can cause financial hardship, and we offer several programs and options to help. Billing programs such as levelized billing, that average monthly bills throughout the year, so bills remain around the same amount, depending on the actual kilowatt (kWh) usage. Payment options such as extensions, can extend the billing due date and installment plans, which can divide past unpaid balances into smaller payments monthly.
We also offer Energy Efficiency Programs such as Energy Solutions for Manufactured Homes. This program provides incentives to fix air leaks, funding to clean and adjust central air conditioner or heat pumps, as well some efficient lighting and water saving products to help lower energy usage. Additional information can be found on our website or by contact [email protected] or ***************
Our MyEntergy app can be downloaded from the Google or Apple Store. The app can give hourly usage and an estimated monthly bill projection to help prepare for the upcoming billing cycle. Additional information can be found on our website at *************** including energy-saving tips and calculators. If you have any additional questions regarding this account, please do not hesitate to contact our Customer Care Center at ** ************ Monday through Friday, 8 a.m. to 5 p.m.Sincerely,
Customer Service Support
Entergy AR, LLC.
Initial Complaint
Date:02/18/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been paying to a security light that doesn't work. I've requested it to be fixed and after 2 weeks just requested a partial refund and was told they couldn't. I asked that they remove the service and to speak with a supervisor and they didn't remove service. I got another message saying service was rescheduled. I called again and asked for it to be removed and for a credit. They couldn't give a credit. Someone will reach out to me next week..Business Response
Date: 02/20/2025
**** thank you for reaching out regarding your night watcher.
Our records indicate that your account has been credited for 1 month and currently has a credit of $11.47.
Although we do not physically remove the light fixture from our pole, we have stopped billing your account for the light.
The light will be turned off on or before March 5, 2025.
If you have any additional questions or concerns regarding your account, please do not hesitate to reach out to our Customer Care Center at ************** Monday through Friday, 8 a.m. to 5 p.m.
Sincerely,
Customer Service Support
Entergy, AR LLC
Initial Complaint
Date:02/06/2025
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A man called from Entergy to tell us that he was paying my elderly parents $900 to put new power poles on their land in Hardy, Arkansas. They called my number because it was the number on the account. The land was 1 acre. I lived three hours from my parents. From the way that he made it sound on the phone, it seemed like a good deal--$900 just for new power poles--so I told them to sign it. They did not understand the papers but he seemed to know what he was talking about on the phone. My parents later financed the land to be sold. As I was looking at the land to repo it from the buyers, we realized that it somehow has been reduced to .75 of an acre. My parents nor I on the phone three hours away were ever told that they were SELLING part of the land to Entergy. This man made it sound like they were keeping the land but just kinda renting it for power poles. I have googled and it appears they sold the land to Entergy without their knowledge. The land is located on ***** **** in Hardy, Arkansas. My elderly mom and I and should have been told this up front. I had a call recorder on my phone at the time and I might be able to pull up the recorded call. I have not tried yet because I wanted to file this report first.Business Response
Date: 02/07/2025
******, thank you for reaching out.
Our records indicate that you have spoken with one of our Custmer Care representatives who has provided you with a direct contact number and email to provide any documentation you may have.
We will research this on our end and call you directly.
If you have any additional questions, please do not hesitate to reach out to your contact person.
Sincerely,
Customer Service Support
Entergy AR, LLC.
Customer Answer
Date: 02/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.The lady gave me her phone number and email address and said that she could have her legal department at Entergy look into this and that the BBB is the wrong place for the complaint and that a direct complaint was supposed to be made to Entergy.
Sincerely,
****** *******Initial Complaint
Date:01/30/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My power was disconnected for a balance I had from the year 2022. My balance is basically $3,200 dollars and the reason why the balance is so high is because I had a faulty breaker in my apartment and it was using way more energy than it should’ve my ac wasn’t even blowing air just warm air in the summertime. Anyhoo fast forward to now I can’t start the service in my new apartment because of the balance and I’m paying rent and I have other obligations and my apartment isn’t even inhabitable mind you it’s winter we’ve received snow and everything and I have not had power. The representatives I have talked to on the phone have not shown any type of empathy regarding my situation and I keep being sent in circles. I just wanted to pay Entergy something anything that I can afford in my budget at the moment to ensure we can set up a payment plan or something to start my services back up immediately.Business Response
Date: 02/03/2025
***** thank you for reaching out regarding obtaining new service. After investigation we have found the following.
There is an outstanding balance from previous account number ********* in the amount of $3,283.74. Our records show that service was started on December 17th, 2020, and ended on December 6th, 2022. Our records indicate only two payments were received during this time, one for $87.00 and one for $19.00; both payments returned due to insufficient funds.
At this time the full balance of $3283.74 will be required for new service. This payment must be made by cash, credit/debit card, money order or cashier's check due to previous returned items.
There are several financial assistance agencies that may be able to provide funding on your behalf, such as the CADC, St Francis House, Helping Hands of Greater LR, Salvation Army or The Watershed.
You can contact our Customer Care Center at ************** Monday through Friday, 8 a.m. to 5 p.m. to obtain a complete listing and phone numbers if needed. They will also be able to provide any additional account information needed.
Sincerely,
Customer Service Support
Entergy AR, LLC.Customer Answer
Date: 02/03/2025
Complaint: ********
I am rejecting this response because: You guys claimed I only paid $106.00 for my whole time staying at this unit through the years 2020-2022 when I have paid y’all for my electricity multiple times hundreds of dollars at that. So that is false and I didn’t receive any balance that more than likely was given to my community manager. I’ve made many more payments since then over the two years I was at the unit. I received an email saying I could pay 80% of the balance to receive services whoever I was trying to pay something whatever I could in order to ensure I have power. It’s been months. And I haven’t be notified over the years of this balance and I didn’t receive a notice till the next day I lost power which was the day after Christmas. I have been stressed tremendously by this and I need a solution I haven’t had luck with assistance one service I called was out of funds. The balance is only this high cause my landlord never fixed my meter or ac unit. The images attached are some of the proof I obtained that I’m being truthful. Please help with this electricity is a necessity.
Sincerely,
**** *****Business Response
Date: 02/03/2025
***** we understand your situation and would be happy to work with you if you are able to pay 80% of the balance. The amount required would be $2,627, the remaining $656.74 would be added to your first month's billing statement, along with the deposit. You would be eligible to set payment arrangements on the $656.74. Payment arrangements cannot be made on the deposit, and it would be due in full along with the first month's bill by the billing due date.
Keep in mind that all payments must be made by cash, credit/debit card, money order or cashier's check due to previous returned items.
Once you have made payment ($2,627.00) please contact our Customer Care Center. They will be able to confirm payment and set a scheduled turn on date for new service.
You can reach our Customer Care Center at ************** Monday through Friday, 8 a.m. to 5 p.m., they will also be able to provide any additional account information needed.
Sincerely,
Customer Service Support
Entergy AR, LLC.Initial Complaint
Date:01/27/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have an ongoing issue with Entergy since July 2024. I have to call the 800 number every month and stay on the phone for hours to be directed to a lower management person to reverse a finance charge that the computer is generating even though I’ve never been late in any payment in my life . No one is fixing the problem and they keep making me phone every month which is extremely frustrating and time consuming . I have begged for the problem to be corrected and for upper management to phone me . I had an appointment time last week and the person failed to phone me again . My bank which is ******* **** suggested I reach out to you for assistance in solving the problem since I am unable to reach an appropriate person at the company to assist me . Thank you for your time . I would appreciate if this could get resolved quickly. It should have already been fixed in their computer system.Business Response
Date: 01/28/2025
****** thank you for reaching out regarding your account. After careful review, we have found the following.
Bill due Amount due Payment received Payment amount Return check.
7/18/24 $138.56 7/12/24 $138.56 $138.56 on July 18th
8/19/24 $147.10 past due $138.56 return check fee $30.00 Late payment fee $4.98 = total amount due $320.64
Payment received 7/31/2024 $138.56 (covered return check) Payment received 8/5/2024 $147.10 covered current months bill.
$30 return check fee was waived as a 1-time courtesy, however, the late payment fee of $4.98 was not waived.
As a 1-time courtesy we have waived the late fee of $4.98. Reducing the current bill amount due on February 19th from $170.82 to $165.84.
If you have any additional questions, please do not hesitate to contact our Customer Care Center at **************, Monday through Friday, 8 a.m. to 5 p.m.
Sincerely,
Customer Service Support
Entergy AR, LLC.Business Response
Date: 01/31/2025
******, the reoccurring fee on the billing statement was the late payment fee of $4.98.
This fee has been waived and will not appear on subsequent statements.
If you have any additional questions, please contact our Customer Care Center at **************, Monday through Friday 8 a.m. to 5 p.m.
Sincerely,
Customer Service Support
Entergy AR, LLC.
Customer Answer
Date: 02/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you for your time on fixing the computer glitch on the late fee . I appreciate your time and am happy my future billing will be correct now.
Sincerely,
****** *******Initial Complaint
Date:01/02/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have currently been dealing with an issue with my bill. I had spoken with agents on more than one occasion in which I get multiple different answers. One tells me my account balance is at $0 got my lights cut off and I'm told I need $230+ same day in order to get my lights back on. Paid $240 at a local bill pay (Walmart) on the 23rd resulting in my lights being turned on. Only to get another notification of a $500+ bill due all in the same month. So when I call there is another disconnect notice for $230+for supposedly non payment but as you can see in the picture it was paid.Business Response
Date: 01/03/2025
********** thank you for reaching out regarding your account. After review we have found the following.
A billing statement was mailed June 28th, 2024, in the amount of $420.76. This balance included a past due amount of $199.90 + current bill of $217.47 + late fee $3.39.
Billing statement mailed July 30th; current bill $243.26 + late fee $5.90 total $249.16.
Billing statement mailed August 29th; current bill $277.19 total $277.19.
Billing statement mailed September 30th; current bill $220.17 + late fee $6.78 total $226.95.
Billing statement mailed October 29th; current bill $193.11 + late fee $5.83 + return check fee $30.00 (result of a $40 payment made on October 4th being returned on October 17th, return reason insufficient funds) total $228.94.
Billing statement mailed on November 27th; current bill $240.34 + late fee $5.35 total $245.69.
Billing statement mailed on December 31st, current bill $286.36 + late fee $6.48 + reconnect fee $2.50 + return check fee $30 (result of a $240 payment made on December 18th being returned on December 23rd, return reason insufficient funds. This return payment also resulted in service being disconnected for non-payment) total $325.34.
Billing statements Total amount billed Payments received. Total amount paid.
$420.76 due date 7/30 $80 received 7/27.
$249.16 due date 8/30 $78 ***** **** ******
$277.19 due date 9/30 $500 received 10/02.
$226.95 due date 10/30 $50 received 10/2.
$228.94 due date 12/2 $40 received 10/4.
$245.69 due date 12/30 $250 received 10/21.
$325.34 due date 1/22 $1974.03 $176 received 11/20.
$240 received 12/23. $1414.00
$1974.03 (total amount billed) minus $1414.00 (total amount received) equals current account balance of $560.03.
$234.69 is past due, an extension for this balance has been established. Payment must be received by 5 p.m. January 23rd to avoid interruption in service.
The remaining balance $325.34 is due on January 23rd. Once the past due balance is received, if needed, you can contact our Customer Care center at ************** Monday through Friday, 8 a.m. to 5 p.m. to check eligibility for additional payment options.
Sincerely,
Customer Service Support
Entergy AR, LLC.
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