ComplaintsforFairway Lawns, Inc.

• Initial Complaint

  01/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In September 2023 I spoke with my technician about weeds growing in my lawn. He said it was Dallas weeds and the only way to kill it is to use round up weed killer. I said it would kill everything around it he said yes but they would come back later in October and do aeration and over seeding to fill these spots.. I asked to do a spot and let's see what it would look like which he did and it did kill everything. Later when he was doing another treatment I agreed kill the weeds with roundup and I would do the over seeding to regrow the grass. It killed the grass and left dead spots. In October they did the over seeding but the dead areas did not fill with grass. I called emailed text and would get a response from them promising a call back from a manager it never happened I would email about this issue through the site and would get a call and be told a manager would call me to discuss but no actions were taken on the companies end.. October November December.. finally in January 2024 I get a call but It was from the technician.. he said he was told if he credit the balance off they would cancel my service well credit the fee $350 and cancel my account. It's too late to redo over seeding due to the season timeframe..at this point I want the balance zeroed off due to this issue not being responded to or rectified. I have dead spots throughout my lawn that I am going to have to resolve because of the companies lack of performance.. no one took the time to contact me from October 2023 until January 2024 and to be told they can't do anything but cancel me if they credited the account.. the company wants me to pay the bill but not get the service please credit the balance of $350 and cancel my account

  Business response

  01/23/2024

  We have talked to the customer and agreed to credit the $350 outstanding charge and have closed his account. 

  Customer response

  01/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Anthony ********

• Initial Complaint

  02/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When I contacted Fairwsy for service I specifically asked my account be noted as follows 1. Give me a days notice of arrival ( phone,email,text) so I can have pets inside and gate unlocked. 2. On the FIRST application,before starting,knock on the door and let me speak to the tech about a area of my yard. I'm tetired and always here. The very next day after calling them to agree to the estimate they showed up. They did not approach the front door and climbed over the locked gate to spray the yard. When I called the office to let them know I don't appreciate them climbing over a locked gate to make a profit they just canceled my account. It seems I asked too much of a company that appears solely driven by profit.

  Business response

  03/07/2023

   

  Mr. ********,

   

  We apologize for any inconvenience we have caused. I reached out to your local manager to contact you. Unfortunately, he was unable to reach you and left a couple messages. We went ahead and credited the application cost. We would love to speak with you to try and resolve the issue further. Please feel free to contact us at 1-800-***-****. 

   

  Thank you,

  ***** ********

• Initial Complaint

  05/16/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Fairway Lawns has billed me for services they did not perform. I have used their services for years and every time they come they leave notices they came and I can see evidence of them being there. On March 14 they say they came and treated my lawn but that was not the case. I have called the company on multiple occasions to try and resolve the situation. Today I finally spoke to a manager who says he came out after my initial call and said the yard looked fine. He came after I had cut the grass and evidence of weeds could not be seen since the lawn had been cut. I have paid the bill to get them off my back but I should not be expected to pay for services that were not performed.

  Business response

  05/24/2022

  Business Response /* (1000, 5, 2022/05/18) */ Mr. ********, I received your complaint regarding the application done on 3-14-22. We did verify that the technician was at the property and performed the application by our GPS system. Also, the Field Manager visited the lawn and felt the application had been done. I apologize that the weed control did not work to your satisfaction. We should have offered a service call to reapply the weed control. As our company policy I will refund your last application. When the payment you sent is received in the office, I will have them issue you a refund check. I do want to say thank you for your business as you have been a customer with us since 2015 and regret that it ended this way. Thank You **** ***** Branch Manager

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