ComplaintsforPain Treatment Centers of America, PLLC
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Complaint Details
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Initial Complaint
09/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
After seeing an advertisement about this business being able to help people with migraines I scheduled an initial consultation visit. On that visit they drug tested me and told me that they would check with my insurance provider to see if they would cover Botox treatments. They then scheduled a follow up visit and drug tested me again and told me that my insurance would not cover the treatment. They did absolutely nothing to be paid for as they should have known in the first visit that my insurance wouldn’t cover it and there was no reason for drug testing until the treatment was approved yet they did it twice. I don’t feel like I owe this company anything as they did nothing to constitute billing me for. I sent them a message disputing the charges and received no response other than someone calling me telling me I needed to pay the past due balance. I would like to receive a billing credit for the full amount of $293.74.Business response
09/06/2024
September 4, 2024
Re: Consumer Complaint ID ******** - **** ********
To Whom It May Concern,
I am writing on behalf of Pain Treatment Centers of America in reference to the complaint
submitted to your department by *** **** ******** on September 3, 2024, regarding her office
visits to Pain Treatment Centers of America, PLLC (“PTCOA”) on January 13, 2022, and January 20,
2022, with *** ***** ******* In her complaint, *** ******** expressed concerns regarding her
responsibility for the total charges in the amount of $293.74 associated with the office visits and
urine tests on the specified dates of service.
We have thoroughly investigated *** ********** complaint and reviewed all applicable billing
statements and documentation from her appointments. *** ******** was charged a total of
$198.34 for her initial appointment with *** ****** on January 13, 2022, which included a urine drug
screening and confirmation. In accordance with PTCOA policy, a baseline urine drug screening
and confirmation are performed for new patients to assess potential drug interactions with
proposed treatments or when considering opioid therapy. On January 20, 2022, *** ******** saw
*** ****** and received 200 units of Botox, but her insurance did not approve this treatment, thus
she was not charged for the Botox. *** ******** was charged $82.80 for this office, which is
accurate, and no further adjustments will be made to the account balance. However, our review
did indicate that *** ******** was charged for a urine drug screening and confirmation that were
not required. These tests should not have been provided or billed to *** ********. As a result of
our review, a credit of $12.60 has been applied to *** ********** account.
If you have any further questions or concerns regarding this complaint, please contact me via
email at ***************** or by phone at ************.
Sincerely,
******* ******* **
Director of Quality
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.