Business ProfileforGoTextbooks.com

I purchased a brand-new book from amazon and was looking a company to buy my book back. Something quick and easy you would think. The book was quoted for 22 bucks and some change I believe, a lot less than what I purchased it for. I believe it was close to 200 bucks. I used it only a handful of time, did not draw in it or highlight it. Nothing. That book looked brand new when I mailed it back it. A few days later, I received an email that my book was denied due to "excessive wear" and tear. Now, unless UPS whom I have had a problem with let in a rapid bear into their delivery truck and destroyed my book or this is the company's signature move to not pony up the 20 bucks they quoted me. I know right 20 bucks isn't a lot and at this point I do not care if they give it to me or not, It is all a matter of principal. I sent them an email saying they can keep the 20 bucks and they can resale the textbook for what I am sure will be over 100 bucks. I did get an email back saying, the warehouse team will be given 7 businesses days to send me photos of the alleged "damaged book." Looking at that email just makes me laugh. I am still waiting for a response which I am sure will be an email with an excuse but at this point I will take my losses. Stay away from this disaster and do not fall for it like I did. I will be given this company a 1/5 only because the poor lady on the customer service end has to be the one that has to email out these excuses' emails was quick to give me back a response.

Hi William, we did confirm with our warehouse that your book was graded incorrectly. We have since emailed you to confirm your payout for the book you sent in. My apologies for any confusion. Please reach out to our customer service team again if you need further information.