Complaints

This profile includes complaints for First Collection Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  First Collection Services

  10925 Otter Creek East Blvd Mabelvale, AR 72103-1661

  
• 

  First Collection Services

  PO Box 3564 Little Rock, AR 72203-3564

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with 10 ****** ********. I do not have a contract with FIRST COLLECTION SERVICE, they did not provide me with the original contract I requested.

  Business Response

  Date: 04/16/2024

  Due to the requirements of the federal law FDCPA, First Collection Services (FCS) must identify a person before disclosing information regarding a debt in our office. There was very limited identifying information provided in this submission.  FCS has conducted a diligent search of our entire records system.  Based on the information provided, the search resulted in no account located for a consumer by that name at that state and zip code filing this complaint.  FCS stands ready to assist the consumer if any additional identifying information regarding the account can be provided, such as an account number, date of birth, last 4 of SSN, account balance or other identifying information.  If new information is received, FCS is committed to make every effort to work with the consumer to address and resolve the matter. 
  Based on the above, FCS considers this Case closed. 
  
  Sincerely,
  First Collection Services

  
  

  Customer Answer

  Date: 04/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:08/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone is putting fraudulent school loans in . In another STATE ! I never lived no where but the school gave them money I reported it as fraud !!! It's not me I'm not in school have never went to college ! The company is saying it's me on my credit report !

  Business Response

  Date: 08/10/2023

  FCS has conducted a diligent search of our entire records system.  In conducting the search, FCS specifically used all information contained in file# ********, including, but not limited to, the name, address and telephone number provided.  Based on the information provided, the search resulted in no account located for the consumer filing this complaint.  FCS stands ready to assist the consumer if any additional identifying information regarding the account can be provided.  If new information is received, FCS is committed to make every effort to work with the consumer to address and resolve the matter. 
  Based on the above, FCS considers this Case closed. 
  
  Sincerely,
  Sxxxxxx Dxxxxx
  FCS Compliance Officer

• Initial Complaint

  Date:05/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reviewed my Consumer Reports and noticed that there was an inaccurate account(s) on my credit report FIRST COLLECTION SVCS ACCOUNT NAME: ACCT#******* Consumer Reporting Agencies have assumed a vital role and have a responsibility to report Consumer information to the best of their ability with maximum accuracy. I contacted FIRST COLLECTION SVCS and asked for them to investigate & remove the inaccurate account from my consumer report that they are illegally reporting and I requested specifically the alleged original application bearing my signature and they have not been able to provide such proof to me. This is a violation of the Fair Credit Reporting Act, and these disputed items may not appear on my credit report if they can't be verified by any evidence or proof.

  Business Response

  Date: 05/25/2023

  First Collection Services ("FCS") has received the BBB complaint #******** filed by ***** ***.  The referenced delinquent account was placed in collections by the creditor in 2016 for nonpayment on services rendered and consumed.  The account is in the name ***** Lee.  
  FCS has received the submitted cease and desist, and FCS will cease collection activity. The POA has been updated on the account.
  It is the policy of First Collection Services (FCS) to report accurate information to credit bureaus/credit reporting agencies as required by the Fair Credit Reporting Act. FCS did update the credit bureaus to reflect the proper status and balance of the account, but no information has been reported on this account since September 2022.  FCS has no control over how long it takes the credit reporting agencies to update their records.
  First Collection Services is a debt collector.  This is an attempt to collect a debt, and any information obtained will be used for that purpose.
  Based on the above, First Collection Services considers this matter closed.
  Respectfully submitted,
  First Collection Services

• Initial Complaint

  Date:04/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sent me a bill that was sent to collections. I contacted them and they gave me my account info to make a payment online but no one told me the website doesn’t even work to make a payment . How are we supposed to make payments if your website never works? I’ve emailed you two to three times so I can get this paid off and no one ever reaches back. You guys want money from people but website doesn’t even work that makes no sense at all…..

  Business Response

  Date: 05/25/2023

  First Collection Services (FCS) is in receipt of the complaint submitted by this consumer stating difficulty paying the account by website.  The consumer called our office on 5/10/23 and paid the account in full by bankcard over the phone.  Barring any return on the payment submitted, the account is currently paid in full with a zero balance.  It is the policy of First Collection Services (FCS) to report accurate information to credit bureaus as required by the Fair Credit Reporting Act. FCS did update the credit bureaus to reflect the proper status and balance of the account, but since the information reported by FCS relating to this account was accurate, we do not intend to request that the credit bureaus delete the account. They have been updated that the account balance is now zero.  FCS has no control over how long it takes the credit reporting agencies to update their records with the information provided to them.
  First Collection Services is a debt collector.  This is an attempt to collect a debt, and any information obtained will be used for that purpose.
  Based on the above, First Collection Services considers this matter closed.
  Respectfully submitted,
  First Collection Services