We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Warranty Processing

Auto Services Company, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Auto Services Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Auto Services Company, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 79 total complaints in the last 3 years.
    • 41 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/21/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had an extended warranty with company. Sold vehicle 2/26/25 and cancelled warranty was seeking partial refund per agreement. Emailed multiple times over last couple months got one response saying it was being processed and can’ take up to 30 days.past 30 days No response or refund has been issued I’ve reached out multiple times with no response

      Business Response

      Date: 04/21/2025

      The refund has been sent to your Credit Union. Please contact them. 

      Customer Answer

      Date: 04/22/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:03/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my truck in for service and found out my engine needs to be replaced. ******* **** Ford Dealership called the warranty company and they stated that they were not covering the engine or anything else wrong with the truck which totals 15,000.00 for the repairs. I spoke with *** at the warranty company on Wednesday, March 12 and he stated that the engine oil was very low which is what ruined the engine so it was my fault. I can prove every oil change was done on time and as soon as I heard my truck making noises it was taken to the dealership and rented a car to drive. I know nothing about cars but to do the recommended maintenance when it is time and take to the shop if something does not sound right for service. The oil light never came on showing it was low. *** stated that the truck had to bee smoking but it had not. Now *** states they can have an inspector come look at it. I just want them to honor their warranty and pay for the repairs.

      Business Response

      Date: 03/19/2025

      The shop called and advised us out of oil or 6.5 quarts low has caused damage to engine which is excluded from coverage under the agreement. We are willing to send an inspector to verify when the engine is torn down. 

      Customer Answer

      Date: 04/04/2025


      Complaint: ********

      I will agree to let you inspector the truck.  How long will this take due to needing transportation to and from work.  How do we proceed.

      Sincerely,

      ******* *****

      Business Response

      Date: 04/04/2025

      When the shop has a point of failure and we have received your oil change records we can have the inspector there within 24 hours.

    • Initial Complaint

      Date:03/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called warranty company before i took my vehicle into a shop to make sure what was covered i bought warranty at time of purchase which is around 3 years ago and i have had zero claims now its in a shop and they want shop to jump through hoops and for me to pay around 1000-1800 dollars to have things torn down or changed and wont cover any diagnoses or anything and even though shop is confident in what things are and have 90 years experience in there shop warranty company is covering nothing so far this is truly sad they do all they can to not have to pay and that was not the feeling i got when i called on questions on my warranty they made sound oh yeah we cover that oh yeah no issues there and i get maybe paying a couple hundred for diagnoses but warranty company is trying to tell shop how to do things and that they are covering any of the suggestions they are giving the shop so warratny wants me to pay around 1800 bucks for some things and if that doesnt work i need further diagnoses which willl cost more money shop told me they have never seen a warranty company do what route 66 is doing and i paid alot for this warranty

      Business Response

      Date: 03/13/2025

      According to the shop they advised us they needed to do further diagnoses to determine failure and get a proper estimate. Once we have have that we can issue an authorization for the covered portion. 

    • Initial Complaint

      Date:03/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an extended warranty with ASC I filed a claim due to a vehicle developing mechanical issues after purchasing. They are denying my claim saying that it is pre-existing, which is not true. I purchased a warranty for issues just like this and it is not fair for them to try to deny it. I did not and would not never purchase a vehicle having such issues like this. Also, the salesman that sold me the vehicle rode in the vehicle with us during the test drive in the vehicle not once while driving it acted up or had any problems whatsoever. Seven days and 145 miles later the vehicle started having mechanical issues that are 100% covered under the warranty that I purchased. I want this vehicle repaired as it is covered under the warranty.

      Business Response

      Date: 03/11/2025

      Please reach out to a claims supervisor for assistance with  your claims. 

      Customer Answer

      Date: 03/20/2025


      Complaint: ********

      I am rejecting this response because:
      The repair cost has climbed to 6400.00 and your only willing to cover 1500.00 in repairs there’s a big gap their, also I haven’t received any text nor have I been contacted. My numbers are ************ or ************ preferably the ************. My warranty is for the full replacement of the transmission not a partial payment of the entire bill there is a 4900.00 difference in what the cost of fixing the problem is and no where on my warranty does it say only a very small partial payment of the full repair is what is covered. I need this fully repaired and fixed not partial repair. 
      Sincerely,

      ******** *****

      Business Response

      Date: 03/21/2025

      The plan that was chosen has a limit of $1500 as listed. Other plans have higher limits. We can only pay what the plan allows.

    • Initial Complaint

      Date:02/11/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought an used car from ***** *** ****** in san Antonio tx on 01/31/25..My Wife and I asked if their were any major problems with the car. *** personnel (*****) said that no major issues with the car. So we went ahead and bought the car thru a Financing company. We gave $1000.00 down. Since we were financing, ***** *** ****** provided us with a 3000 miles or 3 Months warranty which ever came first. Miles when bought 131744 and miles when engine malfunction 132117. ( ASC Warranty **************. So on 02/04/25 the engine light came on . On 02/05/25 I took the 2012 Mini Cooper Countryman to *** **** *** ******* ** for a diagnostic check. On 02/06/25 *** **** ** *** ******* sent me the Diagnostic findings and recommendations. The timing chain guides were broken and the rear main seal of engine was leaking tremendously. So *** **** ** *** ******* sent the repair estimate to ASC Warranty and they are denying coverage. They are not honoring their service. Now I'm stuck with a car that I only had a few days and cant drive t or fix it. I'm asking help to see if ASC Warranty can cover repairs per their warranty given to Us.

      Business Response

      Date: 02/11/2025

      If you will have the new shop call our claims department, we can assist on the timing chain repair under the terms of the agreement. The other repairs would not fall under the coverage of the agreement. 

      Customer Answer

      Date: 02/12/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
      Thank you

      Sincerely,

      ****** **********

    • Initial Complaint

      Date:01/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a truck on payments that had asc warranty on it the motor went out an it is covered under the warranty they wanted Receipts showing where I change the oil an Filter on the truck I sent them the receipts by email they said that they can't asap them an can't replace the motor

      Business Response

      Date: 01/21/2025

      The oil change receipts do not contain the required information listed in the agreement. The shop on the receipts also can not be verified. 

    • Initial Complaint

      Date:12/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought an extended Route 66 warranty through my credit union for a 2019 Chevy Silverado. I experienced issues with it and had it taken into the dealer where I was advised it needed a new transmission. This was back during GM strike and dealer could not locate a transmission from anywhere. I ask the warranty company would they not issue me a check for cost of replacement transmission so I could try and trade truck in. They told me I had to get it fixed. I was forced to wait weeks to get a new one from GM. The transmission finally came in but I experienced more issues out it. I was told I would have to be put back in line for another replacement without another rental car and your company would not help me. I am simply asking for a full refund for cost of this warranty and cost of diagnostics breakdown that I was forced to pay. My policy number of claim number is Account ********** can a manager please call me asap as this has been going on for a while.

      Business Response

      Date: 12/31/2024

      The agreement has paid you dealer for repairs $6075.48 for the transmission repair. That repair has a warranty from gm on it the will need to stand behind the repairs. The cancelation procedure is on page 2 of the agreement. 

      Business Response

      Date: 01/02/2025

      The agreement pays for repairs. 

      Customer Answer

      Date: 01/03/2025

       
      Complaint: ********

      I am rejecting this response because:
      I asked company to pay me for the amount of the repairs due to the time frame on getting it fixed and even warranty company refused. Had they paid me for the amount for the repairs as they are noted above I would not be in this situation. I was forced to have  it fixed. As a customer you should have the right to paid for any said repair that this company approves. I asking for amount that was paid for this warranty to be retuned to me as this company failed me with this issue.


      Sincerely,

      ****** *****

    • Initial Complaint

      Date:12/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back in June my 2015 f150 eco boost goes in for repair it didn't fix it not my problem I paid them to warrenty my vehicle I get a call today saying it's ready to go but i owe 1200 bucks for the new engine install after I've paid out of pocket for coil packs I sent those receipts never got any money back now I'm almost 8 months in I feel like asc should cover this 1200 bucks because of my waisted time and not to count the payments I've made the rental cars do the math I'd rather spend that 1200 bucks on a lawyer and that's exactly what's going to happen if this isn't resolved the truck is done waiting for me to pick up but I'm not signing that affidavit that ******* goofy *** wrote up unless this is resolved thanks

      Business Response

      Date: 12/13/2024

      The shop has agreed to cover what did not fix the truck. we are covering the engine and labor. 

    • Initial Complaint

      Date:12/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a vehicle through a used car lot about 3-4 months ago. The warranty company told me they covered anything under 155,000 miles and when I went to go use my warranty when my engine blew a rod and needed a new engine they denied me saying I didn’t get oil change soon enough since I went by months not miles and they didn’t convey the details just that everything under 155 was covered and my car is at 130,000. I am a single income household and couldn’t afford to get my engine replaced by myself hence the need of the warranty company.

      Business Response

      Date: 12/02/2024

      Under the agreement you are required to keep up with oil changes. However please reach out to claims for some assistance on your repairs. 

    • Initial Complaint

      Date:11/11/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an extended warranty for a vehicle I purchase and they said it could be cancelled any time with a prorated refund. I sold the vehicle and now they say they can’t give a refund it has to be from the dealer I bought the vehicle from but the dealership is no longer in business.

      Business Response

      Date: 11/11/2024

      The dealer owner is still processing the refunds due to his customers. We have issued our portion and the dealer needs to issue his and forward to lien holder or the customer. 

      Business Response

      Date: 11/14/2024

      The dealer has changed his mind. We will be reissuing our potion to the lien holder. 

      Customer Answer

      Date: 11/14/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,
      ***** ********

    Auto Services Company, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.