ComplaintsforAuto Services Company, Inc.

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After having two professional ASE certified diesel mechanic inspections done on my truck, ASC refuses to cover the cost of repairs. The parts and labor are covered under the agreement; however, because they don't agree with the mechanic or the diagnosis, they want me to pay for another inspection where the mechanic will have to educate their inspector. This is a waste of my time and money, and feels like a fraudulent way to try to deny/postpone the claim. I should not have to pay my money to educate their inspector. I shouldn't have to jump through hoops and delay repairs to my vehicle to satisfy their inspector. I paid $3500 for this warranty when I purchased my truck. I have had my vehicles repaired by this shop and know that they are honest and fair. Just because ASC doesn't like them, shouldn't mean I need to go elsewhere for the repairs. Additionally, the *** dealership wanted over twice as much money to fix the same parts, so I thought I would do ASC a favor and use a more cost effective approach. When I called to get a refund, they said they will only prorate it so I will be getting half of what I spent. They either need to pay for the repairs or refund me in full.

  

  Business response

  06/10/2024

  We are currently waiting on shop to give a proper diagnoses and estimate. If you would like to cancel the procedure is on page 2 of the agreement. 

  Customer response

  06/10/2024

   
  Complaint: ********
  
  I am rejecting this response because:
  
    Your company expects that the mechanic will spend one on one time educating your inspector at my expense, while your inspector doesn’t have insurance to be walking around in their shop.  Your company seems to have trust issues and won’t approve work from this shop, whereas I have already provided you with two different inspections at my cost. The ***  dealership wanted over $7000 to repair the same items, whereas the shop that I wanted to use came in around $4000. I have had other vehicles repaired with this mechanic, and I know they are extremely up front and fair with their prices/diagnosis/service.  I have already requested a refund of my remaining warranty and told this mechanic to fix my truck since you guys refuse to honor my warranty.  I feel if you want to make things right, you can reimburse me for the costs of the repairs, or refund the ENTIRE $3500 amount that I paid when I purchased my truck.
  Sincerely,
  
  ****** ********

  

  Business response

  06/11/2024

  We can not authorize repairs without a diagnoses and estimate nor can we cancel the agreement without the proper request. The shop could or would not show a failure to the inspector. 

• Initial Complaint

  05/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I got a bank loan on a car in 2022 with ***** ** ******** incase of engine failure and on March 20, 2024 the engine blew and since Hyundai would fix it cause they lie and say its neglect, this company won't pay either and I paid for this warranty through the bank loan and even though the bank got a little over 400 back for me as a refund there is still $18,000 loan on this car and I think they should total it and pay off for me I had to let the car go back to bank and it will hurt my credit and now I cant even get a loan for another car. I've already submitted my complaint to BBB for Hyundai and now these people. Someone needs to honor there warranties. It's not right.

  

  Business response

  05/24/2024

  The engine is under a 15 year 150,000 miles factory warranty they have denied the engine due to lack of oil changes. The consumer needs to check with Hyundai as they are the ones denying the claim. The refund was calculated on time and miles used.

• Initial Complaint

  05/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  10-may-2024 Purchased an auto warranty through asc. Took my 2012 f150 eco boost to ******* ****. Tuned out I wound up needing a new engine. Asc will only cover 5,000$ of it. These days 5 grand is nothing. A replacement engine for my truck is around 11,000$. That leaves me out another 6500-7,000$ . I think these people need to change there replacement limit. I know ***** good and well my f150 lariat is worth more than 5,000$. I’m sure they are a good company… unless u find yourself in a situation like me. This is the second time I have needed an engine replacement and a warranty company would not help me out by doing there job.

  

  Business response

  05/13/2024

  The limit on the agreement is because of the year and or miles on the truck. 

• Initial Complaint

  04/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased two vehicles from ******** **** **** and they sold me a ***** warranty package through asc because they told me they cover a lot since I am a single mother of two and can’t afford getting vehicles fixed out of pocket. I had the warranty on my last vehicle I bought and it worked well a couple years ago but this year they have not been honoring their warranty. It states on the brochure a list of things they cover such as fuel delivery, rear and front axels, engine, automatic transmission, standard transmission, seals, gaskets, air conditioning, front suspension, steering components, braking components, cooling system, electrical system, 24 hour road side assistance, rental car allowance. First took both vehicles in to a shop because my vehicle jerked while driving and when taking off while pushing gas it would go super slow, and the other vehicle had problems with brakes. They refused coverage on both so I paid out of pocket for the vehicles brakes and didn’t have enough money to fix the other vehicle. On 4-18-24 I took my vehicle into ******** because now on top of the slow take off and jerking I couldn’t put gas in. The issues ended up being fuel pumps and valves inside gas tank. The vent valve is part of the entire fuel tank assembly and in order to replace fuel pumps and valves you have to replace the whole gas tank. A full fuel tank assembly problem. They refuse to pay for it because they say it’s because the valve is missing so that is the cause of all the problems. The valve problem happened after the fuel pump problem. It should be covered by this warranty because it is a fuel delivery problem. Both mechanics say asc should cover it but I called twice and each time I got two different answers and so did the mechanics. Also on this vehicle the drive axels are not working right and asc told the mechanic they will not cover anything. When I called the lady said yes they will cover the axel problem and if I get a valve they will cover the fuel tank.

  

  Business response

  04/23/2024

  There is a valve missing from the fuel tank that part is not a listed part nor covered for being missing. Once this repair is made and the proper parts on the car it needs to recheck to see if fuel pump is working correctly. 

• Initial Complaint

  03/27/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I bought my 2019 Impala back in 2022 and after a year of having it my transmission went out, I got it to the shop and the company paid for the repair no issues. But when I got the car back it was still having the same issues with the transmission I took it back to that shop multiple times and they never fixed it correctly so I took my car to another shop and had them look over what the previous technician did and they said that they torque converter was never changed so it ruined the new transmission, they got ahold of the warranty company and they agreed to cover the new transmission but now the shop can not get ahold of an advisor for information on what they will cover, this has been going on since June of 2023. I’ve been making payments on a car that sits in the shops parking lot

  

  Business response

  03/27/2024

  The claim for ***** ************ has been paid and they carry a warranty on the repair. You will need to work with ***** to make good on the repairs. There is a 3 year 36000 miles warranty on transmission with *****. 

  Customer response

  03/27/2024

  **********
  Complaint: ********
  
  I am rejecting this response because: The ASC Warranty had an advisor reach out they said that they will pay to replace the transmission for a second time since ***** could not get it right. Now they are no longer responding to the new shop where my car has been sitting.
  
  Sincerely,
  
  ******* ********

  

  Business response

  03/27/2024

  Danco has the warranty that coverers the transmission. It needs to be taken back to Danco. 

• Initial Complaint

  01/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have the platinum warranty through ASC and my cars transmission failed after having the car for only 7 months. I had the car towed to a repair shop but the shop could not fix it so I had it towed to another shop that was recommended by the warranty company ASC. It states that towing is included with my warranty and my first tow was free. However when the car needed towed to a different shop ASC said I used my only tow available and was charged $160 to have the car towed to the shop recommended by ASC. The repair shop diagnosed my vehicle and came to the conclusion it needed a transmission rebuild or replacement. ASC is refusing to pay the full cost of repair and told me to "shop around" for a cheaper price. Meanwhile I'm paying for the platinum warranty that is supposed to cover all expenses other than taxes and fluid. Now I have a car sitting at a shop that can't be driven and I have no options than to have the car sit at the shop because ASC is refusing to pay the price of the repairs even though I have a warranty.

  

  Business response

  01/18/2024

  ASC has authorized the limit of liability on the agreement. 

  Customer response

  01/18/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  09/28/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  It has been two weeks and our local Ford garage cannot get ahold of anyone at ASC. The garage has submitted paperwork and records but still has not received authorization for repairs. I reached out to ASC and finally received an email response saying they were sending an investigator out. I told this to the Ford garage and this was news to them. ASC has not responded to the Ford garage yet. My SUV has been in the shop for almost three weeks and they are dragging their feet to pay for my repairs. ***Looking at their response time on BBB complaints, I have a better chance of hearing from them through this complaint than through normal means of communication.

  

  Business response

  09/29/2023

  We heard from ford garage yesterday and authorized the claim. We are currently waiting on an invoice to pay our portion. 

  Customer response

  09/29/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***********

• Initial Complaint

  08/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We entered into an agreement with ASC Warranty for an extended warranty on a recently purchased truck in 2020. We've recently had issues with the truck and were told that ASC Warranty came up with a reasonable quote at half the quote of two local service shops in town. The "reasonable" quote was not backed up by any actual data from the area of the country in which we live. ASC Warranty was unwilling to work with us or to provide a local quote when asked.

  

  Business response

  08/17/2023

  This is currently an open claim and still being worked on.

• Initial Complaint

  07/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I made the wrong decision of getting a warrant through Route 66 through my loan servicer. I added it becuase although Jeeps have a long life, I didn't want to be w/o coverage for costly replairs. Little did I kow that this warranty covers NOTHING. I'm going to be getting rid of this warranty & getting CarShield again. From the 1st month I've had this car I figured out they wouldn't cover anthing. My 1st repair was nearly $500 (which the dealership was kind enough to cover $100). I know used cars are going to have issues and I looked through the carfax report. I was just glad the big repairs would be covered as I can't afford those (engine, transsmission,etc). I have replaced the oxygen sensors twice, the thermstat housing unit, thermostat, coolant burped w/ new thermostat again. (all out of pocket) My engine overheated the whole drive to NV 4 weeks ago when I moved there. I stopped at Firestone who replaced my radiator cap as they said coolant was overflowing in2 the overflow tank & I would need a new engine & this would hopefully get me through my drive & that it was only a matter of time before a hose/head gasket blew. I BARELY made it 2 NV & was able to get it into the dealership 19 days ago. Since then I've rented a car, taken coutnless ubers, put my dog down (the only thing I had moving to my new location). Jeep is telling me I need a new cylinder head which Route 66 says they won't cover (only the gasket head and labor). That leaves $3,600 in repairs. I had to start a gofundme to pay for my dog's hospitalization & euthanasia. The movimng company still hasn't brought my belongings so I don't have access to all my repair records. I cannot and will not be paying for these repair & just like all the other reviewes I want people to be aware how soulless & corrupt Route 66 is. I called the credit union so they stopped offering it to their customers. Jeep said he's never NOT seen this repair covered by even the most basic warranties.

  

  Business response

  07/31/2023

  Under the agreement overheat damage is excluded form coverage. If you would like to reach out to a claims supervisor they could possibly help with good will towards the repair. 

  

  Business response

  07/31/2023

  I will send you information over and have a supervisor review the claim. Between the amount we are paying and you are stating the want in addition seams excessive. 

  Customer response

  08/09/2023

  
  Complaint: ********
  
  I am rejecting this response because: No final decision/response yet.  Aaron from Skyla Credit Union will be contacting company to discuss the lack of services they provide.

  
  Sincerely,
  
  Steve ******

• Initial Complaint

  06/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Tok for tires and these are the repairs found.Never been off road.They are refusing to pay for repairs .I have requested arbitration through them and they haven't mailed me the information to proceed.

  

  Business response

  06/18/2023

  The part that are listed on the agreement are covered for mechanical failure. Parts being rusted or that are not listed would not fall under coverage. you can contact a claims supervisor at 8*********** for possible good will asstiance.

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