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Find a Location

Ridout Lumber Company has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Ridout Lumber Company

      3300 E Race Ave Searcy, AR 72143-4817

    • Ridout Lumber Company

      1215 E Oak St Conway, AR 72032-5942

    • Ridout Lumber Company

      1717 E Main St Russellville, AR 72801-5330

    • Ridout Lumber Company

      2195 N Gregg Ave Fayetteville, AR 72703-2432

    • Ridout Lumber Company

      2608 Red Wolf Blvd Jonesboro, AR 72401-7422

    Business ProfileforRidout Lumber Company

    Construction Services
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Ridout Lumber Company has 10 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Ridout Lumber Company

        3300 E Race Ave Searcy, AR 72143-4817

      • Ridout Lumber Company

        1215 E Oak St Conway, AR 72032-5942

      • Ridout Lumber Company

        1717 E Main St Russellville, AR 72801-5330

      • Ridout Lumber Company

        2195 N Gregg Ave Fayetteville, AR 72703-2432

      • Ridout Lumber Company

        2608 Red Wolf Blvd Jonesboro, AR 72401-7422

      Location of This Business
      3300 E Race Ave, Searcy, AR 72143-4817
      BBB File Opened:
      8/11/2003
      Alternate Business Name
      • Rideout Contractor Outlet of Fayetteville, Inc.
      • Rideout Door Manufacturing Co. Inc
      • Ridout Family, LLC
      • Ridout Lumber Co. of Benton, Inc
      • Ridout Lumber Co. of Brinkley, Inc.
      • Ridout Lumber Co. of Conway, Inc.
      • Ridout Lumber Co. of Russellville, Inc.
      • Ridout Lumber Co. of Searcy, Inc.
      • Ridout Lumber Company of Batesville, Inc.
      • Ridout Lumber Company of Cabot, Inc.
      • Ridout Lumber Company of Jonesboro, Inc
      • Ridout Lumber Company of Rogers, Inc.
      Related Businesses
      Business Management
      • Mr. Ross Ridout, Owner
      Contact Information

      Principal

      • Mr. Ross Ridout, Owner

      Customer Contact

      • Mr. Chris Wallace, Branch Manager
      • Mr. Bill Hamrick, Manager
      • Ms. Amanda Hamby
      • Mr. Donnie Cobb, Manager
      • Mr. Rex Cobb
      • Mr. Robert Smith
      • Mr. Ross Ridout, Owner
      • Ms. Bonnie Carter, Receptionist
      Additional Contact Information

      Fax Numbers

      • (501) 268-9126
        Primary Fax
      • (479) 968-1243
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Hiring construction and remodeling services you can trust

      Customer Complaints

      0 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jim H

      1 star

      10/12/2021

      They can't find orders that originally showed as received. Have been waiting for warranty window replacement for 6 months. Now they say they don't know where the window got put and will have to get another. This is the second issue with similar results we've had with them in the same time period. They seem to be operating in chaos.

      Ridout Lumber Company Response

      10/14/2021

      Supply chain is a nightmare right now including windows and sometimes things don't go as planned, the replacement glass is expected to arrive on next week's truck barring any delays from the supplier. This is the first time I've heard of this issue myself but I will stay on top of it until it's resolved.

      Thanks,
      Bryan Covington, Location Manager
      Ridout Lumber Company of Searcy

      Customer Response

      11/08/2021

      It is 3 weeks later. We understand supply chain is a problem, but have been given no update, no one has contacted us to let us know when to expect anything to happen. I can't imagine treating customers this way.

      Ridout Lumber Company Response

      11/19/2021

      The customer was expected to arrive on 11/10 and the customer was called with a voicemail left to inform him, the glass arrived on 11/10 and was installed for the customer on 11/11 , as far as we are aware this window warranty replacement request is complete

      Thanks,
      Bryan Covington, Manager
      RIdout Lumber of Searcy

      Local BBB

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