Business ProfileforHank's Furniture, Inc.

As a customer who recently made a purchase from Hanks Furniture, I am deeply disappointed and frustrated with the unacceptable level of service I have received. I acquired a recliner from Hanks Furniture on May 27th, and despite being informed that the delivery would take a week, the chair was not only delivered in a damaged box but also in a severely compromised condition. Upon inspection, it became evident that the recliner had been crushed, causing it to lean significantly to the right and produce disturbing sounds when in use. When I contacted Hanks Furniture to address this issue, I was met with a series of unhelpful and unsympathetic responses. Initially, I was informed that no returns were permitted, and I was advised to wait for a service technician to assess the damage a week later. Despite my insistence that the chair was irreparable and my refusal to accept this unacceptable resolution, Hanks Furniture persisted in denying me a refund or replacement. Their customer service representatives even went so far as to suggest that I was at fault for accepting the damaged chair upon delivery. After numerous attempts to resolve the matter, I was eventually instructed to return the recliner to the store for inspection by their service technician. However, I was misled about the technician's availability, as I was initially told he could assess the chair on the same day but later informed that I would need to wait an additional week. This deceptive and uncooperative behavior from Hanks Furniture is inexcusable, especially considering I had purchased their extended warranty with the assurance that any future damage would be covered. Despite all these assurances, they are now refusing to refund my money for a damaged and unusable product. I am utterly dissatisfied with the lack of professionalism, honesty, and customer care demonstrated by Hanks Furniture throughout this ordeal.