Business ProfileforFrank Fletcher Dodge Chrysler Jeep

On june 11 2024 I call Fletcher Dodge jeep and Chrysler in Sherwood Ar. I called to make an appointment with the service department to get my wife’s oil changed. I spoke to the lady that answered the phone and explained to her that I bought my Jeep grand Cherokee from them and my wife bought a new 2022 challenger from landers. I explained that I wanted to bring her vehicle there to get the oil changed because it was closer to my house. I told her it was the first oils change and that she had a couple of free changes. I misunderstood that the dealership offers these rather than the dodge Chrysler Co. I gave her all my info and showed up got the oil changed and when they were finished tried to charge me $149. I explained to them that it was supposed to be free and I wasn’t paying for it after explaining it to the woman initially when I called to make the appointment. The gentleman from the service department said he needed to go in and talk to his manager. The manager then came out and stated that they were not gonna pay for it and that he was gonna call the police which I told him to call the police I would wait, because I explained the situation to the woman on the phone prior to the appointment. So I wait outside the building for an officer to show up and about five minutes later the service manager by the name of Dwayne **** came out handed me my keys and said he had talked to the CFO and was wave change. I explained to him again that it was supposed to have been taken care of when I made the appointment at that point he called me an idiot, and we exchange some words with him telling me that he lived in Greystone and that he lived in Cabot and would remember my name and I replied anytime anywhere. This was a very unprofessional service manager that I had to deal with and I promise I will never buy another vehicle from them nor will my friends or family .