Reviews

This profile includes reviews for Car World Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Car World Group, Inc.

  6515 Warden Rd Sherwood, AR 72120-5038

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  Car World Group, Inc.

  802 6th St Conway, AR 72032-6616

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  Car World Group, Inc.

  212 E Beebe Capps Expy Searcy, AR 72143-7007

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  Car World Group, Inc.

  1920 Congo Rd Benton, AR 72015-2704

Review Details

• Review fromArlisa F

  Date: 05/04/2025

  5 stars
  Rebuilding credit CarWorld is the place helped me get into a great vechicle will get u approved for financing down payment are affordable reliable vechicles go down to car world on Warden road they stand behind their word Marcus n the gang was very professional n understanding they were a blessing to me Thanks Carworld

• Review fromAnnette T

  Date: 01/10/2025

  3 stars
  So no grace period because you a new customer? You got to have your car about 6 months before you get grace period when the leasing agreement/contract specially states that I have 5 days for a grace period. Ima try to keep this car as long as I can because places and policies like these will make people hurry up, do right by them, pay this car off and never come back again! Shop smart Americans! Also, it takes forever to get to someone on the line about getting your car serviced. This company is better off not have warranties because you can go to a shop mechanic to get your car serviced on in a timely fashion without reaching out to someone and guess what?? They never called me back to check on the service appointment that I needed. I took business courses and this is not it.

• Review fromVictoria B

  Date: 12/20/2024

  1 star
  They were extremely nice to get me in a vehicle I informed them of multiple things wrong from windshield wipers, pulley down to oil change. My appointment was on the 16th at 11 the service department kept my vehicle 3/4 hours and did absolutely nothing everything i reported being wrong was dismissed and made to be my repair expense even though I reported all the issues the same night I signed and was promised they would take care of it. I even had to bomb the car for ant infestation. The car broke down on 19th they got it towed I have been told that the repair will not take place until next Thursday after Christmas and they do not have a loaner vehicle for me. Please be careful and take a mechanic with you get in writing agreements they claim to fix because they will tell you they will fix it then talk to you like crap leaving you with bills I paid $240 to repair a bent rim that was loosing air they said was on me to repair as well as the windshield wipers, and pest control for the ants inside the vehicle they will definitely enjoy their Christmas and be mobile to visit family and friends so the repair of my vehicle that could’ve seemingly been fixed days prior but was put off until the 3rd because I asked for the tire, and windshield wipers to be changed because they were in pieces hanging off when I purchased it is there still a lemon law? I also asked if there would be a reduction in my car note for the week im not able to use the vehicle the salesperson told me she has no power over that. This is not the energy they had when selling the vehicle and agreeing to fix all the things noticed at the time of purchasing I do realize this is a used car but I do expect to have basic maintenance and repairs done and sent through the service department and not immediately become a bill for the customers.

• Review fromAlivia C

  Date: 04/16/2024

  1 star

  Alivia C

  Date: 04/16/2024

  I have purchased a car from them in November been paying on the note three times out of the month. I just don’t feel that’s right plus if you’re behind just a little they will surprisingly come tow it without notifying. Well, I’ve been done like this twice. This recently yesterday i was told nothing but truth by towing manager. I had a wreck in end of Jan and so car was in their shop or 3rd party shop they recommended for a month right? Well, i didn’t get car back until beginning of March. I had to pay a deductible of 500$ for repair. When got car back it was painted over the screws barely on bumper falling back off. I have been black mailed everyday with nonstop messages. I have been talk to over the phone in disrespectful arrogant ways. 600$-900$ a month is outrageous for 2012 Toyota Camry? Oh yea never answers the phone but they’ll blow yours up via text, phone and email even find your family members number that i never gave info. I even spoke with manager Billy he has been very unprofessional. They try get money same day it’s towed over $1000. My review on this I’ll never buy nor deal with their services ever. They overcharging for lease vehicle. Just overall worst experience but lesson learned. They calculations always wrong. I think they come up with prices. I feel they do quick scams such as get you buy car deal with car few months get little money out of you then flip the script. I have spoken to every financial manager just gives unprofessional except from ms.******* she need be promoted. She’s only professional one she helped with every problem i had. Other than that i don’t recommend.

  Car World Group, Inc.

  Date: 04/18/2024

  It saddens us all when we have to repossess a vehicle and that decision is not made lightly. But if a customer is over 30 days past due, has numerous broken payment arrangements and stops communicating with us then we are left with no choice. Evan after the repossession we tried to work with you to get you back into your vehicle but unfortunately that did not happen. We understand the hardships our customers face and work diligently to keep everyone in their vehicles. I see in your account that you reported an accident on Jan. 29th and due to the amount of damages wasn’t ready until Feb. 20th. We all know that the time frame to get a vehicle repaired after an accident has increased substantially over the last few years, but regretfully, we have no control over this. In regard to your payment, it was explained that since you were paid bi-weekly you would have 2 months out of the year that would receive 3 pay date so you would have 3 payments. Please feel free to contact us if you have any more concerns.

• Review fromStephanie H

  Date: 03/20/2024

  5 stars
  I purchased a newer car yesterday. I knew what I was looking for and what I wanted. I had never heard of Car World but I found a car they had through one of the websites, I think it was Carfax. I fell in love and after I got off work I went by to look at it. I test drove and asked to drive another one like it only a different color. But my heart was on the red one I had wanted from the start. I called and facetimed family and my boyfriend for advice. I have gotten some real bad cars before and I was very nervous. About the whole thing. But it turned out to be the absolute best car buying experience I have ever had. They worked with me and I was able to purchase that red car of my dreams that day. Then one of the guys asked me before I left if he could pray with me. I was kinda speechless but my heart swelled two sizes. I absolutely loved that. I would recommend them to anyone. 10/10.

• Review fromLexi F

  Date: 11/03/2023

  1 star
  The worst experience ever, I've had a car through Car World for three years and actually paid my last payment today. It's been good since about five months ago when they said they were going to raise my payments since I'm almost to the end. Let me say this first I never knew my car was leased and they do not make it known when you get the car it's leased. Yesterday I emailed them and asked if my last payment was due and it was supposed to be $624. She told me it was $922 because my insurance dropped to liability 2 months ago which is false. I called my insurance and my policy has never changed. I had to pay an extra $300 which I really didn't have, if you didn’t know when you were leasing a car from them you have to pay to get the title which is $2,000. Which they also don’t tell you when you're getting the car. They are super unprofessional and rude, especially my case manager Candice. I do not recommend getting a car from them. When signing the paperwork I would check and read everything. I've asked for the paperwork I signed when I got the car and they will not send it.

• Review fromLexi F

  Date: 11/02/2023

  1 star
  Didn’t realize I was in a lease til 4 months before my last payment. Today I tried to pay my last payment told me they were adding $350 onto it, told me for my months my balloon payment would be $1000 out of nowhere it turned to $2000

• Review fromDerrick G

  Date: 07/10/2023

  1 star

  Derrick G

  Date: 07/10/2023

  Sold me a crappy car with high mileage told me that I was financing and locked me in a lease. She literally held her hands over the paperwork pointing it where to sign so that I wouldn't read the document. Now because I didn't know I was in a lease I'm over my mileage and will probably have to pay penalties the only reason I found out we were in a lease it's cuz the engine light came on a few months after buying the vehicle and she told me that it was a lease and that it would be under warranty. They also charged me for insurance when I already had insurance and I had to fight for my money back. Do not buy from this company!

  Car World Group, Inc.

  Date: 07/21/2023

  We here at Car world hate to hear your unhappy. We use DocuSign which emails the contract directly to you for your review which gives you a chance to read and electronically sign. The contract clearly states it is a lease. I do apologize unfortunately we do have a milage monthly limit of 1500 miles a month which is 18000 miles a year. State Law requires lability we require full coverage if we do not receive proof the company will charge you, once we received proof, we did credit the money back. Thank you for choosing Car world.

• Review fromElissa C

  Date: 06/18/2023

  1 star

  Elissa C

  Date: 06/18/2023

  The sold me a car before six months the car not working. Told me to pay to get it fix , They changed there mind an stated to me the insurance was going to cover it an pick me another car but instead they wanted me to put $4,000 down on a car that’s used I said no!!!!

  Car World Group, Inc.

  Date: 07/21/2023

  We here at Car World hate to hear your unhappy. Unfortunately, we have a limited warranty, and your issue was due to neglect. Financing has a scoring system that makes the decision on approvals and down payment.

• Review fromScott M

  Date: 06/09/2023

  1 star
  I purchased a motorcycle from Car World Group. After investing well over $1,000 in mechanical repairs, I discovered that the Motorcylce had been reported STOLEN out of Alabama years ago. When I approached Car World Group for a refund, they refused to pay me the full amount I invested in the motorcycle. They also blocked my number and stopped responding to emails. Little Rock police have impounded the Motorcylce and will hopefully return it to the rightful owner. My journey with this will likely be long and expensive due to this going to court. I hope all that read this will take this into consideration before doing business with Car World Group.