ComplaintsforMediacom Communications
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Complaint Details
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Initial Complaint
05/31/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
The account was cancellled 2-3 years ago and the equipment was returned with the included label. I am advised my account was sent to collections for the equipment but it was sent backBusiness response
06/02/2022
Hello ****. I apologize but after reviewing your account, we do not show evidence that the rental equipment was returned to Mediacom. A portion of the amount due is associated with services provided that has been left unpaid. For additional information or to make payment arrangements, you will need to contact Mediacom direct by calling 855-633-4226.Initial Complaint
05/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I returned the mediacom equipment back in 2014 and they been claiming that I never returned the devices when I went to the dubuque iowa office directly and dropped off the equipment in person. So due to that, they put a unpaid balance and put a collection onto my credit score. I've been trying to work with them for years and back then I had a representative payee. I just want them to remove there claim off my credit score. They been renewing it since then and it's severely hurting me.Business response
05/16/2022
Hello ******. I apologize for any inquiries regarding previous balances that Mediacom is attempting to collect. We do not show equipment pending return on either of the accounts. We do show unpaid balances for services provided from 2017 and 2018. To discuss these further, please contact our customer service department by calling 855-633-4226.Initial Complaint
05/03/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I live in *** * ****** *** Nogales AZ 85621.*** *** **** This company discriminate me for don't get service in my residence.All my neigbors has service except me. The reason is they are so lazy to run a cable and since is only one residence they don't bother.I call supervisors and told me they were going to take care the problem but unfortunately this problem is going for the last 3 years.They spend lot of advertising mail,rebates etc every day they fill my mail box with their ad,but no service .Hope some one can help me maybe Mr ***** Mgr Executive of Mediacom ThanksBusiness response
05/03/2022
Hello,
***** *******
*** * ****** *** Nogalas AZ
We have reviewed the service request from the customer. We advised the customer last year, 6/01/2021, that we were unable to connect the services as the resistance is 250ft from our closest tap location. For our service to work properly, the connection point has to be 150ft to the closet tap.
Viewing Google Map, the address location is set to further back on the street than neighboring locations.
Mediacom has scheduled a request for the address to reevaluate the serviceability. This is a pending request. It is possible the result may be the same as the prior evaluations due to distance to the tap.
Thank you,
MediacomCustomer response
06/03/2022
They are liars. Behind my house is a pole from the company,if they need to put a booster that help. They are lazzies and liars.
The techs told me is not hard to do the installation.
Business response
06/07/2022
Hello *****. We have confirmed once again that your address is unserviceable due to the distance from our tap. Our technical manager attempted to contact you to discuss this further and answer any additional questions you might have but was unable to reach you. We have confirmed based upon the account notations that you returned a call and details were given. If you have any further questions or concerns, you will need to contact us by calling 855-633-4226.
Details of findings:
Nearest pole unusable due to aerial trespass. Drop to this unit would require routing through five bump poles and the distance following this route would provide unusable signal.Initial Complaint
04/12/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I have been trying to get service with this company for weeks now and this is the only company that can service my area! This is bogus and frustrating because I need this internet service in order to work from home. I have called several times about the issue and to even see if we could just bury a line instead. Yet they are still giving me the run around. It is frustrating and I need services immediately!Business response
04/13/2022
Hello **********. I apologize that we don’t service your current location. Our technician has confirmed that you are 400’ from our nearest tap or point of connection. Any distance beyond 250 – 300 feet causes major degradation to the signal. We have forwarded a request to our construction group to investigate the possibility of extending our plant including any investment that might be requested from you. This inquiry includes your contact information and once this is reviewed, someone from that group will update you accordingly. If you have any questions prior to this call, you can reach us by calling 855-633-4226.Initial Complaint
02/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
2 weeks ago I payed Mediacom $200 which was completed and out of nowhere they turned my internet off. Tried to resolve it multiple ways with proof it got sent. They have since said that its being sent back for again no reason told me to call the bank and since i payed with a cash app card I had to call their support and got the proof that it was taken out, with nothing being sent back or a notification on this even happening. They have done nothing to help resolve it they just tell me to call the bank but again when you call the bank associated with cash app they will tell you to call their support. So it's a never ending circle, how they're still a business is beyond me. Their customer support is trash.Business response
02/11/2022
Hello, I do apologize for the situation, I do see that there was a 200 dollars payment on 01/22/22. However, I can see we got notice from the bank that it was invalid so it was placed as a reversal payment. I would assume with it being through a third-party app, instead of our Mediacom App, and with it being something to do with a cash card, it took longer for the reverse to process back, and I can see the reversal placed on the account as of 02/08/22. We do not suggest using a third party app to pay this bill, as we have no control over it at all.
Please be advised since we have reversed the payment, we haven't received proper payment for services. We will need to process another payment for services to continue. Please give us a call to process another payment, or apply another payment through our app or website.
Initial Complaint
11/09/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I canceled service and returned the equipment on 9/25/2021. I was informed it would take 4-6 weeks to get my refund (approx. $127). It is ridiculous that it takes 4-6 weeks for a refund!! After four weeks I called on the status only to be told it takes 4-6 weeks. In week five, I called again and was told 4-6 weeks. I called again on Nov. 5 (the end of the six weeks) and was told it was processed three days prior. I have yet to receive the refund. Where is my refund?Business response
11/10/2021
Hello *****
While I do apologize the wait regarding the refund, but as a multimedia company we get disconnections, so about once a month; we send out refunds via check to everyone that has disconnected, it insures all credits and debits to be applied have been. Only some accounts will have the credit balance pushed back onto a card, but almost all receive a paper check via the mail. As of currently I do see that as of 11/01/21 it was sent out in the mail, so you should be getting it in the mail addressed to you at your bill to address in Maryland.
Business response
11/15/2021
Hello ***. We can confirm that the equipment was received back into our stock on 9/25/21 and the refund check processed and mailed on 11/1/21. Refund checks are processed once per month on business days. This would have mailed to the bill to address on the account on the day of processing and will not forward to another address automatically. If you have not received this yet, please contact our customer care department by calling 855-633-4226. Our accounting department will initiate an investigation to verify that it has not been paid, stop payment, and have a replacement check processed. The current bill to address listed on the account is in Jarrettsville.Customer response
11/15/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 16114636, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The check was dated 11/5 and not 11/1 as noted. Quit making excuses for poor refund policies!!
Regards,
** ********
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Customer Complaints Summary
16 total complaints in the last 3 years.
6 complaints closed in the last 12 months.