20 Customer Reviews
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Review from Robert S
5 stars03/28/2024
AireBeam cares about customer service and responds quickly. Recently, they replaced our fiber optic internet main line after the custruction company, building the house next door, cut it. In the beginning, when the AireBeam crew realized it wasn't a simple fix, they gave us antenna internet (see the picture) ********************* for the main fiber optic line to be replaced.Review from Dennis G
1 star03/07/2024
A great company and great customer service until they were not the time customer service gets farmed is when they stopped listening to their customers. We had to leave for a 2 month job then return and the still charged a $150.00 early disconnect fee, we were a customer for years...THEY DONT CARE ABOUT CUSTOMERS, JUST THIER BOTTOM LINE
AireBeam Response
03/08/2024
Dear *******************************,We sincerely appreciate your feedback and are genuinely sorry to hear about your dissatisfaction with our service. Our goal at AireBeam is to provide reliable, high-quality internet service and exceptional customer care. Its disheartening to learn that we fell short of your expectations, particularly as a long-standing member of our community.Regarding the early termination fee, we understand how circumstances such as job-related travel can arise unexpectedly. Our policies on early termination fees are designed with the intention of covering costs incurred from setting up and maintaining our service infrastructure, especially when a contract term is not completed. These policies are outlined when our service agreements are signed, aiming to be as transparent as possible about the commitment from both parties. However, we recognize the importance of flexibility and understanding in exceptional situations.We take pride in our local operations and the fact that our senior leadership and customer service teams are based in *******. This local presence is a cornerstone of our commitment to being an integral part of the communities we serve. Your comment regarding the outsourcing of our customer service has provided us with an important opportunity to clarify that our support team is in-house, reflecting our dedication to direct and effective customer care.Your feedback is invaluable to us and highlights areas where we can improve our communication and policies. Were committed to taking this as a learning opportunity to better serve our customers and community.Review from Carlos V
1 star01/06/2024
Zero customer service and communication. They disrupted my *********** community for just over 3 weeks around the Christmas holiday, digging everything up and blacking driveways and streets. I was actually excited to have FIBER coming plus the ability to drop *** and their horrible customer service. According to the person I pre-registered for service with I should have service in the first couple of days of the new year. I have seen AireBeam trucks on 3 different houses on my street going in and out apparently installing fiber service for my neighbors. I called and someone told me service was indeed available and was emailing an agent who would call me the next morning to schedule set-up and connection. No call. I called back to find out what was going on and the *** said fiber is only in the pre-install stages in my area. When I mentioned they were done and I had seen them running the optic cables and digging up my street, plus I had seen 3 f my neighbors getting installed she hung up on **** checked their web-site and it shows my area in solid green with a pop-up that says "Fiber Available" so I called them. The person who answered hung up on my halfway through my questioning, and I have called back 7 times only to have my call disconnected after the music plays for about 45 seconds and then ***** seconds of silence. Honestly I am amazed they have anything over 1 star and cmpletely incredulous at seeing almost 5 stars.Review from Kelly C
5 stars08/11/2022
I wasn't expecting much since I assumed this to be a small company. The experience has been excellent. My situation was handled immediately with excellent customer service and **** did an exceptional job making sure my service was up and working. Thank youReview from Hector M
5 stars07/27/2022
Very helpful and polite. Great customer service representative. Was very helpful guiding me through the information that was needed to get new service. Was very patient waiting for me to get all that it was needed.AireBeam Response
07/28/2022
******, Thank you for your kind words; we will pass along ********* to the call center team!AireBeamReview from Richard E
5 stars07/26/2022
We had been down for about three days. According to the message at main number the system was down and were investigating. zi t seemed odd to me that a system would down that long without a clear explanation WHY. I called and spoke to two tech reps, the last **** worked through reboot procedures which had done before, but the antenna and transmitter were not communicating. First assumption was the storm had changed our antenna orientation. The boots did nothing, then about 45 minutes later the Wifi came back on. Checked all devices and did logins to different accounts. Isn then called later saying that others had the same issue and he had the transmitter rebooted. Problem solved. A *** on the back for **** Thanks again.AireBeam Response
07/28/2022
*******, Thank you for taking the time to write this review, we will pass along the kind words.Thank you for being part of the AireBeam Family!!AireBeamReview from Teri T
5 stars07/25/2022
***** was extremely pleasant, eager to help resolve our problem, and followed through to make sure it was done to our satisfaction. A+++ service!Review from Debra M
5 stars07/20/2022
Spoke to both ** and Chase in tech support. Both men were so patient and helpful. I erroneously disconnected parts of Airbeam equipment when disconnecting our dish. They were both so helpful and walked me through reconnecting our router. Thank you ** and *****.Review from Chelsea C
5 stars07/19/2022
Tech support was very kind and patient. Got my wifi up in running in no time.AireBeam Response
07/20/2022
Thank you ********Review from Robert S
5 stars07/18/2022
Customer Support is really helpful, going out of their way to make sure my problems are solved, even if it is due to my own mistake. Highly recommended!
Customer Review Rating
4.4/5stars
Average of 20 Customer Reviews
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