Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 7th, 2025, my husband, *****, and I dropped off our 2025 toyota tacoma to Avondale Toyota for ***airs promised to be completed by our sale *** **** *******. Repairs to include: all door clear edging ***aired, front hood/area clear edging ***aired, and left front tire to be checked for leak, because tire pressure gauge was on. April 9th, 2025, we both picked up the Tacoma and noticed the door edging was done incorrectly, the hood was not touched, the tire pressure gauge was complete. We left the vehicle and demanded it be completed properly. April 18th, the vehicle was returned to our home in ********, with verification of everything completed by manager. However, the heating element used to take off clear door guard or to apply clear door guard burned and scared my paint color on the inside rear door area. The hood was done improperly and the corner of our hood was damaged/chipped and broken corner of our hood.We returned the vehicle April 21st for the ***airs to completed.April 24th, we picked up the vehicle to see not all the burn areas were ***aired & the hood was not fixed.The manager confirmed it looked like the areas were burnt and said the vehicle needed to be ***aired and painted. Then recanted his words and said it was dirt. Upon today's inspection, it is not dirt. We are requesting Avondale Toyota to ***air the items. OR pay for the owners to take it to their own body ***air shop to have the burnt areas fixed and new clear guards applied by our own distributor. We did not want to take the vehicle when we purchased it, and told the sales **** we would pick it up when the ***airs were completed. However, the sales *** assured us he would make sure the ***airs were completed.

• Initial Complaint

  Date:12/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the new car on 12/4. The tire light was on when I drove off lot. ******* ******** ******, the salesman, stated it was condensation and would go away. It didn't. I made an appointment and they told me I had mail in tire and they would not fix. I had the tire inspected and no nail. The invoice states I didn't want to know if I had mail, but they told me. Now other tire light are going off and I checked the pressure and it seemed normal. They do not want to fix this car with only 70 miles on it.

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On **November 9th**, I brought my vehicle in for an oil change and diagnostic, which was quoted at **$185**. On **November 11th**, I received a voicemail at 9:38 AM, from Junior was mentioning the need for more diagnostic time due to a potential injector issue. He did not mention any additional charges for labor or parts in the voicemail. I called multiple times without success, so I called ****************, who confirmed they would proceed with the diagnostic, and I planned to pick up the vehicle on **11/12**. At 1:15, I spoke to Junior, who informed me that the light was currently off but might come back on. My husband then spoke with Junior around **2:45 PM**, clearly stating that we would not proceed with any repairs given the age of the vehicle.I was surprised to find a total charge of **$940**, with no prior discussion of the costs for parts or labor that had been added. When my spouse and I were at the dealership picking up our vehicle, my spouse asked Junior directly about what actions were taken to address the engine light. Junior informed us that he had worked on the manifold, implying that this was the solution. Junior gave us the documents that he charged, and it showed, which clearly indicated that only a gasketcosting **$23**had been replaced, not the manifold. I am extremely frustrated with the lack of clear communication and the unexpected charges. At no point did Junior or any representative disclose that parts or additional labor would be performed without explicit approval from either myself or my spouse. This has led to a breakdown of trust and significant dissatisfaction with your service.I would appreciate it if you could review this issue, as this experience has left me questioning the level of transparency and customer care at your dealership. Thank you for your attention to this matter. I look forward to a response addressing these concerns.Sincerely, Mrs. **

• Initial Complaint

  Date:08/06/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted for a Toyota Tacoma on July 27th. I paid $5500 cash down. On the 29th of July, I asked to unwind the prior agreement and start over with the purchase of a Camry. I was assured we were doing that and that my down payment from before would be applied to my new purchase. It was not. I was assured that the pricing would be reflected as the same to unwind the deal as when the deal was initially struck. It was not. Then, when I purchased the Camry, I was forced to pay an additional $4,851. Neither this payment nor my original $5500 cash payment showed on the Camry paperwork, but instead a mere $1,850.00 credit as the "down payment". Moreover, the price on the Tacoma was not the same, and I got several thousand less as a "trade in". There was no discussion of a trade in, simply unwinding the original deal. I was hoodwinked.

• Initial Complaint

  Date:06/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  en la Toyota de avondale me recibieron la cantidad de $8000 mil dlares por concepto de la compra de un Toyota Corolla 2024 y el sbado 25 del mes pasado tuve que regresarlo cuando estaba con el vendedor le inform el estado ********* y le dije que lo revisara personalmente l me dijo que estaba todo bien y que la razn por la que debo regresar el carro es que el banco desaprob mi crdito debido a que mis papeles al parecer no eran originales posteriormente el vendedor me inform que mi dinero iba a ser regresado en su totalidad y ahora resulta que pasado ocho das me dice que el carro presenta daos estticos la verdad yo siento que estoy siendo discriminado por mi condicin migratoria y siento que esta persona por ganarse la comisin de ***** cometi un error al procesar mis datos para la compra adicionalmente al parecer me baj el puntaje en las pginas de crdito al meter mi solicitud en ms de ***************************************************************************************************** dinero estoy sin vehculo y segn el vendedor ahora quieren descontarme el dinero de los daos ********* que supone que yo caus de verdad que me siento muy preocupado por esta situacin ya que en todo momento la venta ********* al parecer iba por buen camino yo no me estoy negando a pagar y por parte del vendedor me sent vulnerado ya que me pidi mucha cantidad de dinero para poder entregarme el vehculo an as sabiendo que mis documentos no cumplan con los requisitos de la empresa para la venta ********* yo siento que en este caso el vendedor se aprovech de m yo ya le haba puesto el vehculo el papel ahumado de las ventanas porque estamos en verano y ya le haba hecho otros gastos que ascienden a la suma de ************************************************************************************************************************************************ alguna manera a solucionar este asunto mi nmero de telfono es ********** mi correo *******************

• Initial Complaint

  Date:05/29/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to this dealership with the intent of purchasing a new vehicle. The vehicle being purchased was a high demand car. As I found out, you can not "order": a custom vehicle from Toyota. Instead, deaerships are given an allocation to choose from. You may then reserve a vehicle with q deposit and the dealership will order the parts and install them to create the vehicle to be purchased.I went through this procedure and provided a deposit. Unfortunately, the base vehicle was completely inappropriate for the build that was requested. Certain options had to be installed at the factory in order to even begin a build. When this was discovered the dealership was contacted about refunding the deposit since they did not have an apprpriate vehicle.The customer was told they would have to come in to get the refund instead of just crediting the card. Due to health issues the customer could not return that day. The salesperson became rude and combative making the customer uncomfortable to return.Whether the salesman intentionally mislead the customer or this was an honest mistake is unknown. It was requested the transaction be cancelled before it posted and it was not.Customer is now pursuing a chargeback in order to get a refund.

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the Avondale Toyota location with intent to purchase a car in cash. I was assisted by *******************************. It was Memorial Day, May 27 so I was informed that the bank wasn't open. I did find a vehicle that I was interested in purchasing. The verbal agreement was that I would get a cashiers check and return the following day, May 28. I was asked to sign some documents in case of the event of me not bringing the car back. I never received a copy of these documents, I was told I would receive it by email. Upon returning and getting a hard copy I see the sales man did not record my email correctly. Additionally, I was lied to, I was told initially that the car had new tires. Upon having them inspected the tires weren't new. I also never authorized a credit check and I was notified by my bank that my credit had been checked. Over the course of the evening of May 27, I decided I no longer wanted the vehicle. I called and explained my concerns, I then returned to the location on May 28th and explained to management there that I was no longer interested in the vehicle. I was told that the sales person or his manager weren't available. Also I was told that they had a back up contract in case I didn't bring car back. Well I was there with car and I no longer wanted to buy the vehicle and I most definitely never authorized a sales contract with installments. I only wanted to leave keys and have nothing more to do with Avondale Toyota, I felt like all of the employees there were simply trying to give me a hard time and no one wanted to help me. I then left the keys with ***** a manager in the facility and I left the vehicle with them. It is absurd that the dealership chose to take measures as to force me to enter a contract I never agreed to and force me to keep the used vehicle after all of these events.

• Initial Complaint

  Date:04/18/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/18/2014. i purchased a car last month from this dealership that cannot be insured . they got me into a different car but i have a 2% higher interst rate and a higher payment , for a car with 70 thousand more miles on it .so i left owing a band around 2 k more in finance charges and have a lower credit score .

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/02/2024 I went to the Toyota agency to service my car, changed the oil,brakes and new tires. When they delivered it to me, the tire light came on. I called the agency and let them know that the air in my tires was not good. My tires were bad, 50,35,35 and 20 which caused my sensors to not work. My car was at the dealership for a week due to bad service. Very rude employees and they wanted me to pay for the breakdown of a sensor. I refused to pay for any breakdown. the caused. They have acted very rudely, they need to have friendly people because I pay for a service and **** treated very badly. When I took it in, my car was very good. it had no breakdown . they left it bad for me and also responded rudely to me.

• Initial Complaint

  Date:08/17/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 21 CHR from this dealer 12/21. Toyota or dealer failed to tell me vehicle had electrical, transmission, computer, electrical, brakes and mult problems. Battery died, wouldnt start, had it jumped by reputable company. Vehicle wouldnt run due to electrical problems.vehicle towed into dealer. Dealer said CHR lost power, only Toyota battery could be installed & computer (electrical) had to be reset & due to no power to car. Dealer said anything wrong w computer or loss of power to car the car has ti be towed into dealer forever for any concerns even after the warranty runs out. Dealer refused to fix other items for me. Would not let me make another appt or another day. Toyota and the dealer were not honest w this buyer. I have no warranty after 12/23 and I will have thousands of possible repairs in the future due to I have issues w my car & only the dealer will be ********. Dealer has not been honest or accommodating.