ComplaintsforJoe Gambino Chevrolet

• Initial Complaint

  12/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Couple months back I purchased a car from this dealership I was promised a 500 discount for been a health care provider. They never sent it they kept it. They also kept my gap and extended warranty from my trade in. I have attached the emails with the conversation if you need more proof I have more emails

  

  Business response

  12/22/2023

  We have contacted the customer and are going to give them a check for the ****** Rebate on Tuesday the 26th of December. The Rebate was not part of the deal. It was discovered after the sale. The Salesperson did not make us aware of it. The paperwork was never processed or filed with ************** for payment. ******************** will be coming Tuesday to sign the proper documents required for the rebate to be paid. Also to capture the needed customer signatures. We apologized for the situation to ******************** and, we are happy to care of this. 

• Initial Complaint

  10/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My Spanish-speaking mother financed a car from Gateway Chevrolet on 8/31/23. The dealer agent misled her and ultimately committed deception when having her sign the maximum amount of service and protection plans, despite her saying she did not want them. The add-ons are optional and are stated as such on the contract. Additionally, despite her buying all these service plans, the manager refuses to have technicians look at the vehicles, stating that he took them for a test drive and everything is fine. The manager, ***************************, refused to check the vehicle for codes and stated that the reason the codes were showing was because of a glitch. Then ***** proceeded to say that my mother should not be buying stuff if she doesn't know how to read English.

  

  Business response

  10/21/2023

  As we stated in our response several weeks ago. Your Parents are free to cancel any product that was purchased. Please keep in mind at this point the refund might have a slight proration. Due to the delay in your response. Secondly, as previously stated please feel free to reach out to General Manager directly. His name is ************************* he has been waiting to hear from you. His direct number is ************ and his e-mail is **************************************** We are ready and eager to help. You just need to reach out. 

  Thanks,

  Gateway Chevrolet. 

• Initial Complaint

  08/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  During the last week of August 2023 I had made an inquiry to their dealership per Familys referral that this facility was great and had previously bought two cars from them. Several sales managers had contacted me. I was busy at work and finally on Monday, August 28 I was able to reach out to one of them. We spent several hours on the phone submitting documents, taking pictures of my trade-in Going over credit down payment history what we were looking for. Later in the afternoon, I got a text from the sales person that said great news !we can do no money down, your payment under the goal and you just have to get one of these 3 cars to fix the negative equity. I said perfect. Were on our way now. We get there and we talk to you about seven different people never had our sales person after we walked into the door, the sales person we did end up working with for the rest of it was very nice and I didnt have a problem with him. However, the problem was when it came sign paperwork now were being told that we need $5000 down and its a $900 a month payment. I said thats incorrect. Heres the whole text message history gave him my phone, who then took it to a manager then the original sales guy I was working with finally came over to the table and said tell me whats going on and I just looked at him and like youve got to be kidding me, so I explained our text conversation to him again as well as the conversation I had with the other sales guy,the numbers were not matching up and this is not what we were told. Total bait and switch. He blamed others and turned it on me. The employees were talking badly about other coworkers and clients when they were standing directly behind me. It was absurd. A manager came out and was yelling at employees about being disrespectful . Im not sure why, I had just sat down from test driving. The music blasted like it was a club and then got turned off and then loud again it absolutely ridiculous. very deceiving, bait and switch plan.

  

  Business response

  08/30/2023

  We have connected with ******** we have apologized for what happened on his visit. We are reviewing all of the facts and figures. The numbers that we need to achieve to earn ********'s business. She is working with the General Manager to see if we can make something work for her. 

  Customer response

  08/30/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I did speak with the ** this morning and sent the text conversation that took place showing what the sales person had said. He did listen to me and my experience with his team and did apologize for what had occurred and assured me this is not their business practice. I am waiting for another phone call from him to see if a deal can be reached. I am willing to only work with ****** and **** regarding any deal or purchase. 
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  06/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a truck from Gateway in ******** in December of 2022. I found that the windshield washer fluid did not work and the salesman let me know it wld be filled up before I left. A few weeks later I went to clean off my windshield and it did not work. I called gateway and they told me they'd have someone call me. They never called. I then, on June, 7th 2023 brought the truck in to have someone look at the washer fluid issue, and do an oil change. I was told that the issue I was having was resolved before they sold the truck and that they won't be fixing the issue. The notes on the repair at intake suggested the part was broken and repaired, however it still does nor work. Gateway willfully lied and sold me this vehicle with a faulty wiring. It was a certified truck, you'd think they would honor that.

  

  Business response

  06/13/2023

  We have reached out to the consumer we will repair the washer system no questions asked. The customer was out of the country. We have made contact and are working towards getting them in and completing the repair. This should have never happened. Poor communication on our end. We apologize and we will take care of it. 

• Initial Complaint

  05/10/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This company is run by an unethical group of individuals that are running a ************ They have over promised and undelivered by not actually delivering a car. I spent 24 hours trying to purchase a car from out of state. The first time I called I spoke with ********************************* who offered to sell one of there new suburbans.I was presented an offer and I countered on the value of my car trade in, which they accepted. I then offered to bring my own financing in at a 5.0 % interest rate since they were offering a ****% interest rate and they said that they would not accept me bringing my own financing.****** then said he would be in the office at 7:30 in the morning to talk with his financial manager. The manager showed up at 9:30 and they accepted the offer at a 6.5% interest rate and had me fill out a financial application by 9:30 AM. Over the next 3 hours I called multiple times to check the status and they kept saying they only had one desk manager working. By **** I was presented a final disclosure, took my current insurance and Driver license and credit card information for the deposit. Keep in mind they only have one financing desk and the finance manager was on the phone and by 245 when I called to check on the progress they told me the car was sold and they were working on the title for that car with another client.The Sales Manager ***** laughing with the "boys" in the back ground proceeded to tell me this was the first time they have heard about me wanting to buy the car, even though ***** was working on the deal the night prior ***** one of the sales directors proceeded to tell me that this was just a misunderstanding and that if I was there in person it would have been done and that I was negotiating on the deal. I have informed them that I in fact accepted the deal the night prior and tried to put a down payment, which they would not accept without approval from their financial manager.The most disturbing business practices I have seen to date.

  

  Business response

  05/16/2023

  In response to compalint ID #  ******** 

  ***********************

  ***********************

  ******, ** 93619 

  ****************, we are sorry to have received your complaint. We reviewed your statement and spoke with all parties involved. We want to inform you that as a business, we reserve the right to not to do business with anyone at anytime. You had not signed any documentation and we took no form of payment from you. We operate on a 1st come 1st serve basis, due to our aggressive pricing. There was an in-store client, and that client does have an advantage over you due to residing in *******. We acknowledge that the reason you came to ** was due to our store having the largest inventory of new vehicles, as well as the large discounts that we as a business offer our clients. With that being said, your situation is not uncommon for **. We have tremendous reach all over the country due to the two reasons mentioned previously. With this in mind, we are submitting you an offer for you to build your 2023 Suburban Z-71 at our Bottom Line Price. Our General Manager ************************* has reached out to you to make this offer formally as a token of good faith. Please feel free to contact him at ************ or *************************************. We hope this will hopefully put a happy ending to your complaint. 

  Sincerely,

  TEAM GATEWAY 

• Initial Complaint

  01/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a vehicle and had a we owe, promise of repairs, for a few items. After finalizing the purchase and the vehicle was brought back from being cleaned there was a large scratch on the vehicle which I immediately brought to their attention. I was told that it would be added to the we owe. The paperwork was all given to me (mostly all on a USB so I couldn't see it.) The vehicle was dropped at the shop for the repairs. After being there for a week and half, we called to find out the status. They advised nothing was being done because they didn't have the we owe. Once the we owe was located, it was never signed by a manager and the scratch was never added as we were told it was being. so they are refusing to complete the work. However, we were not notified in any way so we are past the free look period and cannot return the vehicle. Additionally, we called repeatedly before they advised of this with constant promises of return calls that did not happen. Again, further delaying our ability to attempt to do anything regarding the issue. We now have a vehicle with numerous issues.

  

  Business response

  01/26/2023

  We have spoken to ****************... We have an agreement in place for all matters. The Camaro has been repaired at **** cost to ****************. We have reached a agreement to repair the Scratch on the Driver side of the Camaro. No other items have been discussed or promised. Gateway assumes no liability in this matter. We consider this matter closed. 

   

  Sincerely,

  ************************;

  General Manager

  Customer response

  01/26/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Mathugh ******
  
   
  

• Initial Complaint

  10/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  There are many hidden fees in the sales contract. I was handed a flash drive at the end of the meeting with the sales person and had it printed the next day. There are ******** in added charges.

• Initial Complaint

  08/05/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We bought a **** Kia ******* in June of 2021. Within 2 weeks we were having mechanical issues. They would not help us and we had to fight tooth and nail to get something done. A few months later, we had a tire issue and had to argue and fight to get something done and get them to cover a rental again.A few months after that we have the same tire issue as well as a left front suspension issue that we had to fight again tooth and nail to get any help! Now currently they told us that they have no help with a rental and that we would have to give them our car for 3 days just for the diagnosis. We are a ****** family and cant go that long without a vehicle. I gave up dealing with the service and brought my vehicle to ******* ************* and they immediately got us into a rental and are working on our vehicle. Now we are having to rely on Gateway ***** to wave the warranty addendum, so we can have ********************** finish and get the process covered under warranty. I pray that this happens, because we cannot afford it otherwise. We pay for the warranty and cannot get the job done at the place we bought the vehicle from, so we were forced to think outside the box. What do we have to do to get some good service?!!??I ABSOLUTELY DO NOT RECOMMEND BUYING A VEHICLE FROM THEM! YOU WILL HAVE GREAT SERVICE UP UNTIL YOU GET OUT OF FINANCE! AFTERWARDS, I PROMISE YOU, ITS HORRIBLE. SOMEONE NEEDS TO DO SOMETHING ABOUT THIS!

  

  Business response

  08/13/2022

  At this time Gateway Chevrolet Management has allowed ************* to continue his repairs at the Kia ********** that they took it to.Portfolio has been authorized to cover and pay for the repairs needed at that **********. ************* has also come into the ********** and spoke with *********************** and ******************* to rectify the situation, an agreement was made that the vehicle can continue repairs at the Kia **********, and the bad ****** review that was created by ************* was removed after the agreement was made to authorize another dealer to perform warranty repairs regardless of the warranty tieback to our service department. At this time the customers repairs have been taken care of, and are satisfied with the outcome.Tell us why here...

• Initial Complaint

  07/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This business is so rude very unprofessional They told me they will call me back I waited days not hearing nothing I went and picked up my vehicle there was a cover that was in my back seat that wasn't put on I called the managers and asked them to put it back on they said oh yes sorry bring it back they were very crappy to me They had none of my information they said my warranty was not covered even though I have warranty coverage

  

  Business response

  07/28/2022

  Please see the attached letter.  Thank you.

• Initial Complaint

  05/23/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My grandfather who has Dementia/Alzheimers, he went into the dealer. A friend of his advised the salesman that my grandfather was ill with Alzheimers and not to sell him a vehicle. They did anyway. Now my grandfather stated he didnt know or remember what the payment was and has tried returning the truck which was used. They said theyll take it back and charge home $3,000 for their time. They made a deal in bad faith. Im his power of attorney. The sales manager interrogated me about my grandfathers medical issues. My grandfather can barely walk and has repetitive conversations. The truck was used and less than 100 miles was put on the vehicle. I requested they keep the down payment as payment for their time. My grandfather has no money as it is so they cant collect anything from him. Its less about the money more about their shady practices. They are taking advantages of a elderly man who cant really walk. He has cancer and has Alzheimers and is a veteran. Truly disgusting practices.

  

  Business response

  05/27/2022

  Gateway Chevrolet takes pride in how we treat our customers.  We have reached out to ********************** Grandson, ****, and after his further research into the situation, he now understands his grandfather's purchase. It is our understanding that he has retracted his complaint to the BBB. In working with ****, he has removed all negative reviews on social media as well. By completing this action, we have satisfied this matter and now consider it closed.  Thank you for your time.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩