ComplaintsforJoe Gambino Chevrolet

• Initial Complaint

  03/22/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I visited Chevrolet on Sunday March 20th 2022 around 2pm seeking to purchase a new vehicle. One of their sales men assisted me and provided multiple quotes and offers for the vehicle I was interested in, a 2020 equinox. We discussed several numbers and quotes and finally I was convinced of an offer and allowed them to run my credit to get a final estimate and quote for the transaction. I started signing multiple documents to finalize the purchase when a manager comes over to me to apologize and states the entire time I was accidentally quoted for the incorrect vehicle and not the ********************************* As someone who takes care of their credit its very disappointing to have this mistaketaken place. Apologies were given but nothing further to accommodate for their huge mistake in quoting me on the incorrect vehicle the entire 3-4 hrs I was there.

  

  Business response

  03/25/2022

  In response to the above complaint... We contact ****************** right away. We met with ****************** addressed his concerns and were able to offer ****************** the unit he was interest in for a agreed upon price and today 3/25/2022 ****************** has taken delivery on his new GM Certified 2020 Chevrolet Equinox. We were happy to bring this matter to a completely Satisfied resolution.

   

  Gateway Chevrolet 

• Initial Complaint

  02/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a vehicle on Saturday they delivered it to my *************************** Senior Apartments where I live on Saturday night so I didnt drive vehicle until Sunday and it was loud and pulling and kept going to the right against my driving straight I was actually in left lane of highway and it took me all the way over in traffic to the right I could not control it I fortunately was able to get off at that exit I took vehicle home called my mechanic he drove it and told me of numerous things that was wrong with vehicle I called dealership talked to woman who sold me the vehicle and who had dropped it off to me and she said it wasnt like that when she dropped it off the night before and told me I could bring it back on Tuesday But I took vehicle back on Monday told them I did not want this death trap and please refund my money they instead took vehicle told me a Manager would be reaching out to me but today is Wednesday and I havent heard from a manager The vehicle was priced at ****** but by the time I was finished they had the price up to ****** with financing and everything and I put down ***** of my money I am a ********************************************************************************************************* and I cant afford a attorney so I could only reach out to you for help Please

  

  Business response

  02/24/2022

  We have established contact with *******************. We had already put into motion addressing her concerns. After receiving the complaint we have offered her a full refund. She had declined a refund and wanted to move forward. We already at the time of the complaint being filed had Mrs. ******** Jeep in our service department. We have diagnosed the issue and have parts on order. Yesterday prior to this complaint offered ******************* a complementary rental car also. After speaking to ******************* today she will be picking up her rental at 1:00 pm. ******************* said that she filed the complaint under instruction  Once the vehicle repairs are complete she will taking a drive with our internal service manager and hopefully she will be satisfied. 

• Initial Complaint

  02/21/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Last December 31st 2021 We bought a Silverado 2022 with Vin ***************** We had file a complaint previously for what it came out to be a human mistake on the electrical part of the truck (battery terminals) it was resolved pending for reimbursement for Lyft ride's bills and a locksmith service ****, today Monday February 21st 2022 at 3:05 am according to an apple air tag hidden in the vehicle a tow truck company came into a gated community and took it (Kwik tow **** S 45th st) without any warning, notice or anyone present, as of right now Im still considering to call ************* for theft report but want to find out first with Mr. **** or ****** who I believe are or is the branch manager what's going on. To be completely documented there were some minor value tools in the truck's bed but in the inside I had a DJI mavic 2 pro drone and a Mac laptop and other smaller electronics we used for marketing and are expensive, We do really hope that this truck and items were not stolen. Please let hear from you right away.,

  

  Business response

  02/23/2022

  Gateway Chevrolet has nothing to do with this matter. We contacted ****************** spoke to him let him know we have nothing to do with this matter and contact the police and report the truck stolen. We hope his truck and his belongs are safely returned. 

  Thank you for consideration,

  Gateway Chevrolet

• Initial Complaint

  02/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Nov 2021 my husband and I went to the Gateway Chevrolet to see what our options were for a trade in. The dealership had called us to offer us a deal on any trade in. We ended buying a 2018 ***** Colorado. The truck had two cracks on the front windshield on the driver side and the passenger side. I have been going back in fourth with multiple people including our sales guy and his supervisor about getting this window replace as promised by the sales guy when we bought the truck. I have texes of him reassuring they would call and schedule it . I am being told I shouldve gotten a we owe you from them. We signed the paper but our sales guy kept it. When I left the dealership with the truck I had to go back 3 days later to sign *************** due to the fact that our sales guy was not suppose to let us leave the lot with the truck until I signed those papers. I was told by a lady who handles the On Star memberships that Our sales guy got chewed out for making that mistake which seems like he makes multiple mistakes due to him not getting out window replacement forms submitted either. I have been getting the run around form everyone including our sales guys supervisor who now says the used car director is going to call me. Ive been told someone is going to call me from various departments since Nov. Our biggest mistake was buying that truck, we will never purchase another vehicle from them again. We just want the windshield replaced, windshields are expensive and we cant afford to change it right now. We wouldve have never left with that truck and the window cracked if we knew they never intended to replace it. This is wrong in so many ways and Ive been chasing them since Nov and everybody just keeps giving me the run around. This is not good customer **********************, I work in customer ********************** and this is not it. I would like what I was told would get done.

  

  Business response

  02/08/2022

  We sincerely apologize for this matter to get to this point. We have contact ***** and scheduled the replacement for this Wednesday and will get this resolved. 

   

  Gateway Chevrolet

   

  Customer response

  02/08/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. However if it does not get resolved I will contact the Better Business Bureau once again. 
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  01/16/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I bought a ***** Silverado **** VIN 3gcuyded4ng132288 on December 30th 2021, then on Monday January 10th the ac, windows, camera and other electric functions stopped working We got a diagnostic alert from their ***** app to service the electric drive unit, engine and transmission. I called to make an appointment they mentioned there were several days waiting for the diagnosed and offered and uber/lyft ride within some miles from their location the problem is that we need a loaner or rental this is a work truck and our services can't wait, I made an appointment with another ***** dealer but the same I need to call again to find if they already have a rental/loaner. The truck is exactly what we need for our company but during this time we have used it with no ac and no ability to roll down the windows one of our crew members quit and I understand the part that makes me feel very concerned is that a brand new truck fails 10 days after started running . Could you please help me to book and appointment and get a rental? if you can't I need to return your truck and buy a different one this time will be a **** dealer I hope they have better solutions to service and customer **********************. Thank you .

  

  Business response

  01/17/2022

  We have reviewed the above complaint. We are sad to hear that ****************** is having issues with his new Silverado. Fortunately, there are consumer protection laws for ****************** if the vehicle is not able to be repaired properly. ****************** can also contact Chevrolet Customer Assistance to open a case. There number is **************. We cannot offer ****************** an exchange because there are no grounds for it at this time. But if one were to be offered, he would need to pursue that with Chevrolet.  We are equally saddened that ****************** did not enjoy his experience. We believe we handled his concerns the day of purchase properly when he returned the day of purchase asked for items to be remove and we granted his request. With that said there is nothing more to be said on our end and consider this matter closed.

  Sincerely,

   

  Gateway Chevrolet 

   

  Customer response

  01/17/2022

  So you avoid a complaint that easy?, so you are done, are you? Please give me an appointment to drop off this junk and help me get onto another vehicle so I can continue working , I bought this vehicle from this location from people working there locally I dont need to call other's numbers so far I hope I dont need to . Again please give me an appointment and a vehicle if you cant then Ill drop off the silverado and will hire an attorney to handle the money I owe for using it this 18 days and the purchase cancellation.

  

  Business response

  01/18/2022

  Yesterday afternoon you were contacted by ******************************* and he explained that loaner vehicles, especially trucks are extremely difficult to get from rental vehicle agencies. We explained that we have a reservation set for a truck for you at Enterprise Rental and they will notify us as soon as the vehicle is available for pickup and we will notify you. We can get a car with less difficulty and get your vehicle in sooner if that is a better option for you. I am sorry for the delay, please let myself of Trinidad know at your earliest convenience if the cat option works for you. If you can drop the vehicle off we can start on it immediately if the rental is not needed. Thanks in advance for your understanding.  

• Initial Complaint

  10/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Friday October first I took my car to the mention dealer ship for a total of 3 different services, Including a transmission flush the next day going home from work the engine light come on, took it back to the dealer and I ask the service advisor to have the truck check to find out the problem to get it fix before I went on a long trip that I had planed, he told me that the truck had a generic code and he went ahead and clear code and told me it was nothing wrong with the truck, which I believed because at this point the truck wasn't miss behaving or having symptoms, I went on my trip, wen I was coming back the truck started hesitating and pulling so I had to pull over and call a tow truck to get to nearest town, from there I rented a U-Haul to pull it to Gateway after 5 days day call and told me the the car has the same code it had before the one the service advisor erase, along with some other one, they say Transmission and engine both are bad, also one of the injectors

  

  Business response

  10/19/2021

  I have made contact with the customer and I will update this case as we develop a resolution to resolve the customers concerns.

   

• Initial Complaint

  08/14/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought 2 new vehicles from Gateway Chevrolet. A 2020 Silverado and a 2020 Camaro. Within the last few months I sold both vehicles and when going in requesting refunds to all the extras that were sold to me I was told that some were not refundable. I do not see in any contract on either vehicle that this is the actually the case. In fact when I inquired by phone I was told transferred to "a manager" and nobody ever got back to me. On the 2020 Silverado I was not refunded the oil change package that was sold to me. On the 2020 Camaro I was not refunded the oil change package, paint-less dent removal, as well as the key fob replacement plan that was sold to me. I buy new cars constantly and this is the first dealership that did not refund any of the above mentioned. Usually all these items are prorated and refunded. I was given the run around by this dealership with both vehicles on these items. It is a shame that this is where I had to go for resolution.

  

  Business response

  08/16/2021

  In response to complaint #******** we did research to the above accusations to see if the customers statement's were accurate. Upon our review, we discovered that there were two remaining policies that had not been canceled that were in fact cancellable . One was The ding and dent agreement for the 2020 Camaro last 6 of VIN#****** *the refund amount for that policy was $242.06. The 2nd policy was for a Key replacement that refund was $415.83. Both of these refunds will be sent to the lien holder. Please allow 8-10 weeks for this to process. In response to the maintenance packages being an item for refund. They are not. And never have been. So there is no grounds for this. All of our staff in the finance department are very clear the dealership policy regarding this product as "non-cancelable" We very rarely have a issue with this. The only time we do is when a customer thinks they heard that the maintenance was cancelable, and they hear what they want, and then try to cancel it. We have never refunded it. We 100% do not cancel this product, and never have since we have sold it. We have processed the product refunds that were available and now consider this matter closed.

  ****** ******

  General Manager 

  Gateway Chevrolet 

   

  Customer response

  08/16/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ******
  
   
  

• Initial Complaint

  08/03/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I purchased a vehicle from Gateway Chevrolet in Avondale, AZ on July 11th 2021. I live in Yuma, AZ but decided to drive three hours to purchase from this dealership mainly because of the discounts offered and because they had the car I wanted. **** from finance added two additional warranties to my loan without my consent, I did not realized he had added an additional $3,000 until I carefully reviewed my loan paperwork. I called him right away and asked him to remove/cancel these immediately as I did agree to have these added to my loan. He agreed to remove from my loan, however, my loan amount still shows a balance including these. I have asked him numerous times to send me proof of cancellation, without success. Also, I paid $960 to get my windows tinted and I was told that I could get these done on a weekend as that is my only time off, turns out they are closed on weekends. The dealership is now refusing to reimburse me the money paid for a service they are not willing to do.

  

  Business response

  08/11/2021

  In response to complaint # ******** / ******* ******

   

  We contacted Mrs. ****** from a voice mail left on the General Managers phone 8/3/21. The voice mail described all the items and concerns that Mrs. ****** listed in the complaint. We were able to come to a positive resolution with Mrs. ******. We provided funds to allow her to get the work needed locally. Also in regards to the cancelled products listed in her complaint. The cancelation was processed and a check has been sent to her lien holder and the balance will be reduced. We provided her the dollar amount and the date that the check was sent. All matters on her complaint have been completed. Mrs. ****** ***** to be happy with the outcome. We consider this matter closed.

  Sincerely,

  ****** ******

  General Manager 

  Gateway Chevrolet

  Customer response

  08/16/2021

  
  Better Business Bureau:

   

  Hello Mr. ******, I really appreciate you following up on this matter- complaint ID#********. Gateway Chevrolet reached out to me and agreed to give me a partial refund on what I paid to get my windows tinted. Even when this is not the full amount I paid, I will take the refund and move forward. The issue with my loan has been resolved. 

  
  

  Thank you for all your help with this important matter. 

  
  

  Best Regards, 

  ******* ******

  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  ******* ******  
   

  
  

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