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Find a Location

Advanced Animal Care has 1 locations, listed below.

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    Business ProfileforAdvanced Animal Care

    Veterinarian

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers surgical and medial care for small pets and boarding services.

     

    Business Details

    Location of This Business
    5842 S Highway 95, Bullhead City, AZ 86426-6065
    BBB File Opened:
    12/6/2016
    Years in Business:
    12
    Business Started:
    4/25/2012
    Business Started Locally:
    5/7/2012
    Business Incorporated:
    4/1/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Advanced Animal Care Center, LLC
    Business Management
    • Ms. Jennifer L Galvin, Member
    • Ms. Erika Cartwright, Member
    Contact Information

    Principal

    • Ms. Jennifer L Galvin, Member

    Customer Contact

    • Ms. Jennifer L Galvin, Member
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Choosing a veterinarian for your pet

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/19/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On August 19th I brought my cat in to have his ears checked and cleaned. He has had problems with ear mites and I've been using drops I bought at ******* for the last month. They looked in his ears with a lit up instrument. And said they didn't see any mites there might be a couple they said. So they gave me some cream and told me to put drops in his ears twice a day. Then they talk to me into blood work and was talking about a biopsy they wanted to do a biopsy on him. Well for some reason I agreed to the blood work but said no to the biopsy. At this point I was pretty frustrated because they didn't clean my cat's ears and I kept asking him aren't you going to clean my cat's ears. So they took them in the back and apparently drawn blood I never did see that so I'm not sure if they did that or not. When he came back they wanted to make it another appointment I told him I did not want another appointment. They argued with me about this they said they had to make another appointment that I could cancel it anytime. So I went ahead and made the appointment I told him that I was going to cancel it anyway before they have a chance to charge me. So $248 later I walked out with my cat and a tube of cream that I probably could have bought on the Internet for $20. I'm very disappointed I felt bullied into the blood work and the follow up appointment. I watched the vet on ******* he flushed the cat's ears out with a saline solution and used a q-tip to look under the microscope for mites. They did none of this that's what I wanted them to do.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Bosco S

    1 star

    08/19/2023

    I brought my cat in because he had ear mites. I wanted them to clean his ears. They looked in his ears with a light and said it looked infected. Then they told me they wanted to do blood work and a biopsy. I told him that the blood work was okay but I wasn't going to go for a biopsy. They never cleaned my cat's ears and then when they went to set up the next appointment I told him I didn't want another appointment and they fought me about it. Told me I can cancel it anytime and force me to make an appointment. At this point I was pretty upset. They didn't even take the time to explain the cream all they said was put two drops in each ear twice a day but they could have showed me they could have cleaned my cat's ears that's why I was there for they're all about the money. How do you go from ear mites to a biopsy. Don't take your animal here unless you got deep pockets and if you do take your animal there be direct and don't go for any extra stuff if you don't want it. How dare they make me make another appointment I'm waiting for Monday and I'm going to cancel anyway. I shouldn't even got the blood work done my cat's 15 years old. He's never had any health problems the only reason I took them in there because I made him a promise that I would let a professionals look in his ears. I had been put in the drops in that I got from ******* for the last month and a half and they seem to keep coming back. Do not take your animal to advance animal Care center unless you have deep pockets and really don't care cuz they will talk you into everything a lot of unnecessary stuff.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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