Complaints

This profile includes complaints for Heritage Motors, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Heritage Motors, LLC

  1131 E Florence Blvd Casa Grande, AZ 85122-4215

• 

  Heritage Motors, LLC

  2153 E. Ranch Road Tempe, AZ 85284

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ******* W ****** II financed a 2012 Chevrolet Silverdao 1500 from Heritage Motors LLC in April, 2023 for $16,000, I put down $4,000 in cash. After receiving the vehicle I was given a 500 mile/ 15 day (which ever comes first) warranty, during that warranty period I noticed multiple issues with the vehicle. I went to multiple mechanics and had matching lists with the issues that needed to be resolved. I returned the vehicle to the dealership to have the issues resolved, when I waited for several hours for the vehicle it was returned back to me with the dealership mechanic stating that there were no issues with the vehicle. Immediately after leaving with the vehicle I noticed to same continuous issues. I then took the vehicle to multiple outside mechanics for diagnostics, mechanics stated that the same issues remained on the vehicle. I then advised the dealership of the continued issues and the dealership stated that I was past my warranty time period and that they could no longer fix any issues. The vehicle then became immobile and remained on my property. I told the dealership that I would not be making insurance or monthly payments until we could come to a resolution for the vehicle. The dealership then had a representative come and reposes the vehicle, I freely released the vehicle with the representative. I am looking for a refund of the down payment made on the vehicle and removal from my credit history.

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/20/24 My husband and I bought a 2014 **** Escape from Heritage Motors for $8668.77. It had ****** mile on it. We test drove it and checked for leaks. Everything sounded fine and it drove fine. No sounds, no shimmies, no anything that would indicate anything major was wrong with it. We didn't even make it all the way home to ******** when it started to make a real weird noise and had a weird feeling to it. We got it the few blocks home and we parked it. We called them immediately when I got home and spoke to ******, the salesman. He said to bring it back, but it wasn't drivable like that. My husband had to go out of town for work so the next day, my daughter took me back so that I could get my money back. A man came out of an office, did not introduce himself, and was waving the "as is" paper and said that I signed it so that he couldn't do anything. I left crying. It was the only money we had for a vehicle. I was able to find a nearby shop to my house and eeked it over there. A bolt had fallen out of the transmission. I was relieved. But that wasn't the end of it. It drove OK until last month when it started to surge, the same mechanic replaced the spark plugs and coil for $1200. That was OK for like 2 weeks when it was surging again and our mechanic tore into more and found that radiator fluid was in the cylinders and it needs a new motor. Heritage Motors ripped us off for $8600 and the current odometer reads ******. We put a total of 2129 miles on it and are out $8668.77. This company should be made to return our money and be fined for shady practice and not following the *** laws.I wanted my money back immediately and should have been given it considering the car had problems before we even made it home and we made them aware of it immediately.

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/16/2024, I purchased a car from Heritage motors. after driving it for a day I felt the car jerking. I then took car back to dealer and informed him of the problem. He took it to his mechanic and found it needed motor mounts. I told him I did not want the car and he said it was too late the deal was set. I then tried to get cheaper car insurance and was told by *********** that they could not help me because the vehicle history was quoted to be significantly damaged due to natural disaster, or accident or totaled, or rebuild in the last 12 months.The dealership did not inform me about the cars history. I am steel having problems with the vehicle.

• Initial Complaint

  Date:11/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an agreement over the phone with Heritage Motors' attorney ******************************* so that I can be in good standing for a car payment lawsuit, he agreed to accept a payment of $1500.00 and then a monthly payment of $300 starting in December. I paid the $1500.00 on 10/27/2023 at 12:30 PM into the account of ********************** at the local ******************************. However, the attorney ********************** did not communicate the payment to Heritage Motors and my car was wrongfully repossessed by Heritage Motors on 11/20/2023. I will like to have my car back and the agreement honored. Thank you!

  Business Response

  Date: 11/22/2023

  *********************** has had an account with ******************** for some time, had stopped paying and we were unable to retrieve the vehicle back. We sent this account to our lawyer, and was advised by him that until the account was paid in full then I could release the vehicle and the title to the customer. The arrangement that was "made" with the lawyer was never in writing and the customer was advised of the whole amount for the judgement. 

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our previous car broke down and was unable to be fixed. Unable to get approval for a loan to fix our previous car we had to sell it and buy a car for transportation to work. We bought a car from Heritage Motors, a 2004 trailblazer. I am not unreasonable so of course and therefore knew the car would not be in the best condition. What we did not know is that EXACTLY 30 days after purchase the car stopped running on the side of a busy highway. We found out the next day the car would need a whole new transmission!! The car was $7000 and the transmission is $4000! We called the business to have them handle the situation bc it is new to us. We were informed “This is not our problem anymore our warranty only extends 15 days. Any issues will have to be paid by you. If not we will repossess the vehicle.” This is completely wrong on all levels. The reason we went to them is because of financial hardship, but this is $12000 added on top of that. This has been the worst experience my family has ever gone through, and I will not let anyone else get scammed over like my family did. Plus the gear shift went out and I got stranded for 6 hours trying to fix it myself because of the financial drain from this company. Thanks to YouTube I was able to fix it myself! There are multiple other things wrong with the car but I did not expect it to be more than the car is worth. This business is terrible. I know they were holding their breath that that transmission would last past the 15 days of the lemon law.

  Business Response

  Date: 12/29/2022

  The 2004 Chevrolet Trailblazer was purchased on 11/10/2022 from us. Our warranty is only good for 15 days or 500 miles whichever comes first. While I understand the unfortunate situation of the transmission going out that soon after purchase, it is something that we cannot predict or know before it is sold. We have been in business since 1994 and try to offer the best cars and trucks that we can. We have extended warranties offered at the time of purchase, but this was declined. We hope that this is fixed and the car serves you well moving forward. Again, sorry for the inconvenience. 

   

  Customer Answer

  Date: 12/31/2022

  Say anything you want to say to make yourselves feel better. You ******* us and others that I have learned. Just because you you barely skate by with your bs, doesn’t make you a good company. If you were “helping” people like you say, where’s the help?? You ****** us so bad your lies, you have no idea what I have been through with this car. I hope your mothers are proud from all of the help and great things your business has done. And hey! I’ll even help you spread the word about the help you have available. 

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a car in September and it had the tire light was on and when we let the guy know who was helping us , said give it some time and it should go off. Well it never did , and when I asked about it again and stated it needed to be fixed because I won't know if I have a leak because the tire light is on all the time and he said it would get taken care of and then he said we had to pay 400 to get it fixed(which he said he would pay 200 of it ) but I don't feel like I should have to pay when it should of been taken care of before they put the car on the lot and I also let him know it should of been fixed before they sold the car. It's a safety issue and I don't have a **** with the car to get the spare tire down. So I really need help with them fixing my tires. I believe they didn't put the sensors back on when they changed out the tires when the person traded it in. The person we spoke to was *********************.

  Business Response

  Date: 11/18/2022

  The issue will be taken care for the customer without any charge- The customer has been contacted by our store manager and they are working a schedule to get the issue resolved.

   

   

  Thank you,

  Customer Answer

  Date: 11/18/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************