ComplaintsforHeritage Motors, LLC

• Initial Complaint

  11/21/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I made an agreement over the phone with Heritage Motors' attorney ******************************* so that I can be in good standing for a car payment lawsuit, he agreed to accept a payment of $1500.00 and then a monthly payment of $300 starting in December. I paid the $1500.00 on 10/27/2023 at 12:30 PM into the account of ********************** at the local ******************************. However, the attorney ********************** did not communicate the payment to Heritage Motors and my car was wrongfully repossessed by Heritage Motors on 11/20/2023. I will like to have my car back and the agreement honored. Thank you!

  Business response

  11/22/2023

  *********************** has had an account with ******************** for some time, had stopped paying and we were unable to retrieve the vehicle back. We sent this account to our lawyer, and was advised by him that until the account was paid in full then I could release the vehicle and the title to the customer. The arrangement that was "made" with the lawyer was never in writing and the customer was advised of the whole amount for the judgement. 

• Initial Complaint

  12/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our previous car broke down and was unable to be fixed. Unable to get approval for a loan to fix our previous car we had to sell it and buy a car for transportation to work. We bought a car from Heritage Motors, a 2004 trailblazer. I am not unreasonable so of course and therefore knew the car would not be in the best condition. What we did not know is that EXACTLY 30 days after purchase the car stopped running on the side of a busy highway. We found out the next day the car would need a whole new transmission!! The car was $7000 and the transmission is $4000! We called the business to have them handle the situation bc it is new to us. We were informed “This is not our problem anymore our warranty only extends 15 days. Any issues will have to be paid by you. If not we will repossess the vehicle.” This is completely wrong on all levels. The reason we went to them is because of financial hardship, but this is $12000 added on top of that. This has been the worst experience my family has ever gone through, and I will not let anyone else get scammed over like my family did. Plus the gear shift went out and I got stranded for 6 hours trying to fix it myself because of the financial drain from this company. Thanks to YouTube I was able to fix it myself! There are multiple other things wrong with the car but I did not expect it to be more than the car is worth. This business is terrible. I know they were holding their breath that that transmission would last past the 15 days of the lemon law.

  Business response

  12/29/2022

  The 2004 Chevrolet Trailblazer was purchased on 11/10/2022 from us. Our warranty is only good for 15 days or 500 miles whichever comes first. While I understand the unfortunate situation of the transmission going out that soon after purchase, it is something that we cannot predict or know before it is sold. We have been in business since 1994 and try to offer the best cars and trucks that we can. We have extended warranties offered at the time of purchase, but this was declined. We hope that this is fixed and the car serves you well moving forward. Again, sorry for the inconvenience. 

   

  Customer response

  12/31/2022

  Say anything you want to say to make yourselves feel better. You ******* us and others that I have learned. Just because you you barely skate by with your bs, doesn’t make you a good company. If you were “helping” people like you say, where’s the help?? You ****** us so bad your lies, you have no idea what I have been through with this car. I hope your mothers are proud from all of the help and great things your business has done. And hey! I’ll even help you spread the word about the help you have available. 

• Initial Complaint

  11/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We bought a car in September and it had the tire light was on and when we let the guy know who was helping us , said give it some time and it should go off. Well it never did , and when I asked about it again and stated it needed to be fixed because I won't know if I have a leak because the tire light is on all the time and he said it would get taken care of and then he said we had to pay 400 to get it fixed(which he said he would pay 200 of it ) but I don't feel like I should have to pay when it should of been taken care of before they put the car on the lot and I also let him know it should of been fixed before they sold the car. It's a safety issue and I don't have a **** with the car to get the spare tire down. So I really need help with them fixing my tires. I believe they didn't put the sensors back on when they changed out the tires when the person traded it in. The person we spoke to was *********************.

  Business response

  11/18/2022

  The issue will be taken care for the customer without any charge- The customer has been contacted by our store manager and they are working a schedule to get the issue resolved.

   

   

  Thank you,

  Customer response

  11/18/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  01/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We Purchased a Vehicle, Which Was No Good. The Vehicle Came With a Fifthteen Day Warranty, Which Was Used Two ************** after Purchase, Was Informed By A *************** Officer **** The Dealership Should Have Not Sold Us The Vehicle, 32 Days Days After The Vehicle Was Sold The TransMission Burned Out. We/ She Has No Money To Fix The Car. The Dealership Asked For Us To Get The Vehicle Towed For a Full TransMission ReplaceMent, But They Are Also Asking For a Partial Payment Of ****** Dollars, And ****** Dollars Of Past Due PayMents In Which She Has Not Been Able To Make, Or Myself Able To Make, Or Come Up With, Because She is Unable To Get To Work, Because Of Loosing Her Job, Because The TRansMission Burned Out.

  Business response

  01/20/2022

  The customer has failed to make the payments to her vehicle, hasn't made the first payment and now is late 2 payments. For us to repair the vehicle and help her with the repair costs, we ask that the payments need to be current. The vehicle's issues during the warranty period were fixed and the transmission was never an issue during that time period. We weren't notified about the transmission being broke until we called her asking for payment or an arrangement to get current on her account. Then I told her we would help her on the repair but not until account was paid and would need half of the **** so some of it is covered. She also has the option to take it to another shop to get it repaired, but I am sure they will want full payment upon release of the vehicle. I understand the timeliness of this repair is not ideal but is still her responsibility to have it repaired and keep the payments on time referring to the contract she signed. My offer still stands, if the customer decides she wants the vehicle repaired. 

  ****** Miller 

  Manager 

  ************

  Customer response

  01/21/2022

  I Reject This Businesses Complaint, Due To Them Not Being Honest, Me, And My Daughter Had Contacted Heritage Motors in The First Week of December Which Was Just 40 Days After The Purchase, Being Right on Thanksgiving, And Due To My Daughter's Bipolar,Deep Depression, She Tried, But Mis Understood,Did Not Think That They Would Help Her, Because Of The Fifthteen Day Warranty Already Ending, And Not Knowing What to Do Until I Told Her When The TransMission Went Out To Call. So We Contacted Pumente The Owner of *********** Just 40 Days After Immediately, And Had Informed Him of What Was Going On, And He Stated That if We Had Purchased Full Coverage To Get The Vehicle Towed Than The Same Deal That They Will Repair The TransMission, But With Us Paying Partial Of The Repair, Not Once Did He Ever, Or Include Past Two PayMents. So My Issue, And Concern, And Nature Of The Problem is Being Fair, And Doing What is Right, And Having Them Fix The Car WithOut Any Partial Payments For The TransMission, And As For The Past PayMents We Will Do, But As For *********** if They Can Replace, And Or Repair The TransMissions Coverage in Full,

  Business response

  01/24/2022

  You are correct, the limited warranty had expired when the issue with the transmission came up. We ask for the current payments due to ensure that we aren't going to repair the vehicle, and the customer put money into the repair only to be repossessed after getting the car back. The payments should be paid on time and haven't been and are separate from the repair monies due if the car were repaired with us. The customer has the following options, pay the past due amount and get the car repaired with us for half of the cost up front. Second option is to still pay the payments past due to keep the car and have it repaired with another facility. Last option would be to surrender the car. 

• Initial Complaint

  09/07/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I bought my car from there engine went out after 3 months and they have had the new engine for over 2 weeks and have not fixed it and I've been calling and they won't return my calls I've been without it for a month that they have had it. No offer for loaner car. I've lost money not being able to get around

  Business response

  09/09/2021

  The vehicle purchase by **************** on April 1, 2021. The car did have an engine failure, something out of anyones control. Multiple times the customer has been told that he can take the vehicle to get repaired at another facility. He wanted us to fix it because we are helping him with the cost by only asking for half of the repairs up front and the rest on payments. Also, a portion of the delay was the main mechanic contracted Covid-19, which I understand was an added delay, but nothing that anyone could prevent or speed the process up. When my mechanic returned and we started to work on his car we were told to stop to have his insurance company come look at it because he filed a claim. This came back that the insurance was not going to pay for anything. Since we were told to wait, the next available time to work on it was moved to this coming Monday. We should have it done by then, Tuesday the 14th of September at the latest as long as no outside, unforseen problems arise. We also have not received any payment on this vehicle since it has been in our shop. This account is in default and should be paid current before we begin work on this car, however we are waiving that and will make sure to collect payment at the time of pick up. But it should be made known that the payments should be kept current as the loan is still due. 

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