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ComplaintsforBitsy Bug Boutique
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/07/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Company took my money and never fulfilled order. Did not answer email seeking tracking #. My account says order was fulfilled but nothing received.Scam website and business. Shut it down.Initial Complaint
03/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a baby shirt and within 10 minutes money was taken out of my account. It was the correct amount but we have yet to receive the product. It has been weeks and they have not responded to my email inquiries concerning the paid product.Initial Complaint
03/15/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered 3 outfits. One tracking number was given for the order. The tracking number states all outfits were delivered. Only 1 of the 3 outfits were delivered. I have messaged and emailed the company without a response.Initial Complaint
03/09/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Never got my merchandise was sent to another state!Initial Complaint
01/16/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order for two items and never received them. I paid 43 and change. I look at the comments from other ******* and are rated 1 star. They should be closed down. I work to hard for my money and now I have nothing to give a co-worker any thing for the new arrival.Initial Complaint
11/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I place order # ****** on 10/31. It says shipped on 11/11/22. I have sent emails with no response. My shipping address was to *********, **. I am requesting a refund.Initial Complaint
10/01/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order with this company about a week and a half maybe two weeks ago have not received and just looked at my tracking and it looks like my order went to *********. I live at the address as stated in my complaint which is the address the products were supposed to arrive to and I want my money back. I spent about $156.Initial Complaint
09/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This order was placed August 8, 2022. Only a portion of the pieces have arrived and in particular I am missing 1/2 of a onesie SET that is for twins. A set indicates the pieces would arrive together. It is not indicated when you order that the clothing comes from ***** or I would not have placed the order. There response continues to be sending inaccurate tracking order numbers that say my order has arrived...in full...which it hasn't. I want the missing piece overnighted to me before the twins outgrow the need for the outfits! I also expect a refund for the horrible service (which after reading the reviews I see is pretty much everyone's service with this company. .Initial Complaint
07/24/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order that I did not receive. I have reached out to this company but they have not responded. After reading reviews I now realize I have been scammed.Initial Complaint
02/11/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I originally ordered 1/2/2022, three items (order number *****) and received only one. I reached out via email 2/4/22, to the company for a refund on the two items I never received. The company asked me too early a little longer to see if items showed up. I agreed to a week. Company then offered a 20% discount for my troubles, and said it would arrive in the bank within a few days. That was almost 3 weeks ago and there is no credit issued to date. I said after one week that I wanted a full refund if my products did not arrive. Which today, they have not. I requested again today via email, the company fully refund immediately. Again no response.
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Customer Complaints Summary
12 total complaints in the last 3 years.
1 complaints closed in the last 12 months.