Business ProfileforVensure HR

Vensure is a benefits administrator. My company health insurance with BCBS and contract with Vensure was supposed to terminate Dec. 31, 2023. On February 29, 2024, I discovered that my BCBS insurance was terminated early on Dec. 1, 2023. I reached out to my employer and we contacted Vensure, who agreed that the early termination was in error. I found out that the early termination of the health insurance affected every employee in the company. On March 14th, Vensure wrote: "Our benefits management will be sending a credit to you for the month of December. BCBS was showing an outstanding balance due (...). Once the credit is received and the premiums for December are paid, then the coverage will be reinstated (...)." We stayed in contact, on April 16, 2024, Vensure's representative wrote, "I apologize again that the refund is taking some time." It's now May 29, 2024. We have inquired with Vensure several times. No refund has been issued. Everyone in our company that went to the doctor in December 2023 is getting medical bills. It's now been 6 months or more since Vensure made the mistake, and 3 months since the time that I pointed it out to them. Vensure did not adminstrate our BCBS insurance properly, and they are taking an excessively long time to fix the problem. Many of us will have to pay bills out of pocket for medical expenses that should have been covered by the insurance that Vensure did not correctly administrate. Medical bills will go to collections if not paid: the bills cannot stay in the provider's system an infinite amount of time while Vensure fails to issue the refund that is needed to pay BCBS to reinstate the insurance for myself and the rest of the company.