ComplaintsforClassic Movie Reel
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Complaint Details
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Initial Complaint
04/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a DVD and received it and it wouldn't play. Upon closer look, it came with a huge scratch. Tried to email, it came back unknown. Called and left message to no avail. I believe I have been scammed!Initial Complaint
04/23/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered LET IT BE Collectors Edition (provided website photo). Received a homemade DVD case with one unmarked CD inside. (Shown in attached photos) Either a bootleg or a blank. I will not play it. (BTW, this edition is suppose to contain 2 discs). Emailed company complaining & asking for refund. This is fraud. No response from company.Initial Complaint
12/18/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased movies only to discover they are bootleg copies of cable recordings.Business response
12/19/2023
DJ,
As was emailed to you...
Hi ********,
Really sorry you are having issues with the order you received. Did both items you received have glitches? Was the package damaged? Occasionally defective items do pop up unfortunately, but not 2 totally different items.
Happy to expedite a replacement at no charge due to the Holiday Season. Please just respond with a picture of the back (or shinny side) of the defective DVD's. We will test and expedite a replacement upon receipt.
As you are aware, for these titles and most others we find for our customers there is no such thing as an original copy of the movie still in existence, the movie was never released or has fallen into public domain.
Our website does explain the type of items we sell. The site also goes into detail as to how we find the movies we sell and who we get them from. Because the items we find come from different sources, we sell on a collector to collector basis and guarantee that the item you will receive is the best version currently available.
For over 17 years now Classic Movie Reel has been finding rare and out of print movies for our movie loving customers. The whole purpose of Classic Movie Reel is to find our customers the classics they cannot find elsewhere.
Returns are accepted for 14 day from date of receipt for unopened orders only.
For returns, just return items to:
CMR
PO BOX 12026
******** ** 85248
For replacements we only require a photo of back side (shinny side) of the defective/damaged/incorrect item to issue a replacement.
For this and more information including return/replacement information please visit **********************************************************;
We put great effort into finding the very highest quality versions of the out of print items we find for our customers.
Kind Regards,
DJ
CMRCustomer response
12/19/2023
The movies I received are not part of public domain and are clear recordings of the show being aired on television. There are ads on the bottom of the screen. There are glitches in the recording where the screen freezes. You are selling bootleg copies of movies that are not over 96 years old.Initial Complaint
09/22/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On Sept. 15th I ordered a *** (2 Discs) from Classic Movie Reel. I had contacted them back in April to ask about the condition of the ***s I was told they are all new or in like new condition. I received my order on Sept. 20th. After opening I could tell immediately this is not what I ordered. These are bootleg ***s. Its a plain *** that has a sticker on it and the movie has been copied. The case is not manufactured either. Its a plain case that someone printed out a copy of the *** picture and description and attached it in the *** case. I emailed the company and have gotten no response. I want a refund of my purchase. The *** was ***** and with shipping it was *****. I have included the email from the company saying these are new or like new ***s as well as pictures of the actual ***s and case.Initial Complaint
08/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered a movie from this company online, its a fake company sent a DVD of videos not the movie I orderedBusiness response
08/11/2023
This customer has never contacted our company to express any type of issue with this order.
As clearly stated on the website, Returns and Replacements are accepted for 14 day from date of receipt.
Returns are only accepted for unopened orders. As stated in our Return/Exchange policy, just return unopened items to:
CMR
PO BOX 12026
******** ** 85248
For replacements we only require a photo of back side (shinny side) of the defective/damaged/incorrect item to issue a replacement.For this and more information including return/replacement information please visit classicmoviereel.com. We put great effort into finding the very highest quality versions of the out of print items we find for our customers.
Kind Regards,
DJ
CMRInitial Complaint
02/25/2023
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
On Feb. 9, ***************** good faith a DVD of the movies Pharlap and Smoky.Order number 111294.I recieved ILLEGAL, PIRATED copies, with home-printed false label on DVD pkg and blank labels on the DVD's themselves.This is NOT what I was expecting, nothing on the website declared these would be copies.The practice of doing this is illegal in *******. I have now emailed them three times and they have totally ignored me.It is time to take further action, perhaps CLASS ACTION SUIT with all the other complaints.If there is one thing we don't need in ******* is a fraudulent company repeatedly committing this crime.Initial Complaint
12/23/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I ordered a *** from this site. The *** that arrived was a copy of a *** - not an original ***. The case had a photocopy of the original *** art on it, and was not shrink-wrapped or securely closed. The *** has no art on it. I tried to play the ***, and it would not play. I removed the *** from my player, and noticed a large scratch on the back. I contacted Classicmoviereel.com to request a refund - I thought I was buying a valid, legal copy of this movie, not a pirated copy, And the *** itself arrived damaged. The site has refused to refund my money. They have offered to send a replacement, but will not send a valid, legal copy of the movie. Attached are a copy of my receipt, and photos of the damaged ***.I have been in contact with this company via email, as recently as 12/21/22, at the address [email protected]. The company is still operating.Initial Complaint
12/23/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I ordered a *** from this site. The *** that arrived was a copy of a *** - not an original ***. The case had a photocopy of the original *** art on it, and was not shrink-wrapped or securely closed. The *** has no art on it. I tried to play the ***, and it would not play. I removed the *** from my player, and noticed a large scratch on the back.I contacted Classicmoviereel.com to request a refund - I thought I was buying a valid, legal copy of this movie, not a pirated copy, And the *** itself arrived damaged. The site has refused to refund my money. They have offered to send a replacement, but will not send a valid, legal copy of the movie.Attached are a copy of my receipt, and photos of the damaged ***.Initial Complaint
12/01/2022
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
I received a movie that I blank. Home by Christmas with ***************************. I have contacted them by email twice and have had no response. Classicmoviereel.com is the website. Cmr-****** is my order number.Initial Complaint
08/09/2022
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
Ordered movie Running Brave and they forwarded a blank dvd in a made up dvd case. Total scam.
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Customer Complaints Summary
15 total complaints in the last 3 years.
6 complaints closed in the last 12 months.