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Business Profile

Electronic Equipment Dealers

PhantomSkinz

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/05/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Aug 12, I placed an order on PhantomSkinz's website (***********************************) and have received no update beyond the initial order confirmation email. I've since emailed twice for an update, with no response from the business (email thread attached). There also appears to be no one ******* the chat function on their site.At least three other customers have reported similar experiences in 2024 (on reddit and yelp, screenshots attached). This leads me to believe that PhantomSkinz is pulling an "exit scam," leaving the website open for collecting orders and payment long after the business' shutdown, with no intention or ability of ever fulfilling the orders.Desired outcome: delivery of skin, or refund of payment

  • Initial Complaint

    Date:12/22/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    hello, I have purchased a product online from phantomskinz *********** phone. after charging me i received a defective product. I contacted them about a replacement for the defective product they sent me but got no response, on their website they claim they offer a lifetime warranty for their products with no questions asked, so i filled the form provided a the info and pictures needed. they charged me extra money to get a replacement for the defective product they sent me. that happened over a month ago and i still didn't get a replacement, tried contacting them several times with no response. I feel this is a scam or at least they are not fulfilling the warranty claims on their website. I don't want a replacement as i had to buy another product from another company, i just want my money back from this website a=cause this feels like a scam to me. order # ***** thank you, and happy holidays.

PhantomSkinz is NOT a BBB Accredited Business.

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