Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          AFAA has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • AFAA

              1750 E Northrop Blvd Ste 200 Chandler, AZ 85286-1744

              BBB Accredited Business

            • AFAA

              15250 Ventura Blvd Ste 200 Sherman Oaks, CA 91403-3215

            Business ProfileAFAA

            Health Consultants
            Multi Location Business
            BBB accredited business

            Contact Information

            1750 E Northrop Blvd Ste 200

            Chandler, AZ 85286-1744

            Visit Website
            Email this Business
            (800) 446-2322

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            14 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/22/2018

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers fitness education and certification for group fitness instructors online.

            Business Details

            This is a multi-location business.

            Find a Location

            AFAA has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • AFAA

                1750 E Northrop Blvd Ste 200 Chandler, AZ 85286-1744

                BBB Accredited Business

              • AFAA

                15250 Ventura Blvd Ste 200 Sherman Oaks, CA 91403-3215

              Location of This Business
              1750 E Northrop Blvd Ste 200, Chandler, AZ 85286-1744
              Email this Business
              BBB File Opened:
              12/1/2016
              Years in Business:
              29
              Business Started:
              4/13/1995
              Business Started Locally:
              4/13/1995
              Accredited Since:
              2/22/2018
              Type of Entity:
              Sole Proprietorship
              Alternate Business Name
              • Athletics and Fitness Association of America
              Business Management
              • Ms. Deidre Hernandez, Senior Service Operations Manager
              • Ms. Laurie McCartney, President
              • Mr. Customer Service Team, Complaint Contact
              • Mr. Caleb Hanger, Senior Director of Operations
              • Ms. Marisa Valdez, Customer Service Manager
              • Mr. Roman Ruiz, Customer Service Manager
              • Mr. Zachary Menlove, Customer Service Manager
              • Ms. Mayra Sandoval, Customer Service Manager
              Contact Information

              Principal

              • Ms. Laurie McCartney, President

              Customer Contact

              • Ms. Deidre Hernandez, Senior Service Operations Manager
              • Mr. Customer Service Team, Complaint Contact
              • Mr. Caleb Hanger, Senior Director of Operations
              • Ms. Marisa Valdez, Customer Service Manager
              • Mr. Roman Ruiz, Customer Service Manager
              • Ms. Mayra Sandoval, Customer Service Manager
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              14 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/10/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I failed the Group Fitness Instructor AFAA exam by just 2 points despite thorough preparation and high scores on practice exams. However, during the actual exam, I encountered numerous unfamiliar questions and content. Consequently, I'm hesitant to invest further time or money in AFAA certification. After reading similar complaints, I suspect there may be validity concerns with the **** program. I am requesting a refund. It seemed like a scam halfway through the test to get people to pay retest fees. Having enrolled in the AFAA online course for Group Fitness Instructor Certification for $300, I recently completed the exam. While the course materials, including an extensive online course, practice exams, quizzes, and a study guide, seemed comprehensive, they did not adequately prepare me for the unexpected content on the exam. As someone who is a nurse with experience in taking certification tests, this discrepancy is troubling. It feels unfair and unethical to include material not covered in the study materials, especially considering the significant investment of time and effort. Refund or exam score adjustment seems warranted given the circumstances.
              Read More
              Read 13 More Complaints

              Customer Reviews

              2 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jadore B

              07/25/2023

              I purchased a course, gear indoor cycle. The do not have a book for this course. I contacted them 3 times and o got hung up on twice. I wanted to talk to. Manager. They refused and insulted me. Im person with ptsd, a learning disability and they did not accommodate me. I asked for a fee waiver and a chance to retake the test. I dont want to wait 45 days. I sent an email over one week ago. They are not accommodating me at all. The guy on the phone insulated me and hung up so did the previous person on Monday. *********************

              AFAA Response

              09/07/2023

              Dear ******,Thank you for your feedback and we want to ensure that each of our customers receives an excellent experience. Providing excellent customer service is of utmost importance to us and we regret that your experience did not reflect that.We understand that this process may not be ideal but we are committed to ensuring that all our customers, including those with registered disabilities, receive the appropriate accommodations and support they need to excel in their learning journey. We understand the significance of your situation and the importance of timely and courteous assistance. We apologize for any inconvenience that this may cause. However, if you are seeking exam accommodations we do have a process which can also be found at *********************************************************. We also have an appeal process if you need time beyond what has already been provided. Thank you for your understanding, and we hope to have the opportunity to provide you with a more positive experience with the **************** of Sports ****************************** Services
              Read 1 More Customer Review

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.