Reviews

Review Details

• Review fromGlenda L

  Date: 11/18/2024

  5 stars
  Geneva Financial is one of the Best Companies in the Industry. They are very Ethical and they get things done in a timely manner. I highly recommend them for Loan Officers and Clients. You cant go wrong with this Company.

• Review fromJoni C

  Date: 11/30/2023

  1 star
  Last week, we submitted an offer on a property in *******, and our agent communicated that we had reached a verbal agreement on the price, along with some additional stipulations on your end, which we promptly accepted. However, when the contract was to be revised and signed by us, we were surprised to find a substantial increase in the agreed-upon price.This unforeseen change was disheartening and, frankly, not in line with the professional standards we expected. It is perplexing to comprehend how such a significant alteration could occur after initial agreement. This incident has left us and our agent in a state of confusion.Upon researching your company further, we came across negative comments on the Better Business Bureau Additionally, we received a message from our agent stating that the bank would pull the listing if the price wasn't agreed upon promptly. This felt like an ultimatum, and while I acknowledge there may be potential misunderstandings, it was an unexpected and unwelcome development.My husband, an experienced real estate investor who has dealt with numerous REO properties from various banks over the years, has never encountered such a situation. We had envisioned this property as our new home, not merely an investment, and this experience has been disheartening.While it is unusual for me to share negative feedback, the frustration stemming from this situation compels me to communicate our disappointment. I sincerely hope that someone within your organization takes note of our concerns and works towards resolving this matter appropriately.

• Review fromDebbie C.

  Date: 10/02/2022

  1 star

  Debbie C.

  Date: 10/02/2022

  I submitted a Notice to Cancel a REFI loan and Geneva ignored the notice and funded the loan. I requested Geneva honor the Notice to Cancel. Even the Loan Officer knew about the Notice to Cancel. Why did he not stop the loan from funding? Geneva Ignored us. I filed a complaint with Consumer Financial ****************** Geneva Responded to CFPB on 8-9-2022 that they would refi our loan back to pre-Notice to Cancel to make us whole. To date Geneva has taken no steps to complete the requirements in the response. Do not trust this Geneva Financial. It can happen to you. Protect your rights. The Notice to Cancel is under the Truth in Lending Act, Was created in 2008 after the *********** disaster to protect consumers from Lenders taking this kind of action.
  

  Geneva Financial LLC

  Date: 10/14/2022

  We're sorry to hear that our team wasn't able to provide you with the service experience you were looking for on your homebuying journey.We will be sure to pass your feedback on and work on improving our service in order to meet your expectations in the future. If you would like to discuss the is issue with a representative, please fill out this form https://www.genevafi.com/contact-us/Thank you for taking the time out of your day to leave us a review so that we can continue to improve.

• Review fromMarie B

  Date: 08/22/2022

  1 star

  Marie B

  Date: 08/22/2022

  Which I had read reviews, totally waste of time. Crazy how they only responded to the few positive reviews.
  

  Geneva Financial LLC

  Date: 10/14/2022

  Hi *****,We're sorry to hear that you have had a negative experience with our company. We are constantly working to improve our service and communication with our borrowers. If you would like to discuss the issue in further detail, we would like the opportunity to earn your business. Please fill out this form to speak with a representative about your experience https://www.genevafi.com/contact-us/

• Review fromLauren F

  Date: 08/16/2022

  1 star

  Lauren F

  Date: 08/16/2022

  I was introduced electronically to ******* (a Branch Manager) via a salesperson that I was contracting with for a bathroom remodel. He was very prompt at returning my call and emailed me a list of the required documentation that was needed for the loan process to begin. After sending all of my personal information, he was much slower to respond, and frankly, I began to wonder about identity theft. I withdrew the application and asked for a letter from the company acknowledging receipt of my personal documents and the subsequent withdrawal of my application. After several attempts, I heard back from the Branch Manager with "it comes from corporate and can take 30 days". I waited 30 days and sent another email to him with a warning that I would file a complaint with the BBB in three business days if the issue was not resolved. This time I received an immediate response and it was "I've reached out to Corporate and am waiting to hear back". I want a letter for my records that clearly states the facts regarding my application and My withdrawal of it. Identity theft is real. ******* seems like a nice guy but, under the circumstances, that's not enough.
  

  Geneva Financial LLC

  Date: 10/14/2022

  We are sorry to hear about your experience. ******* is employed with Geneva at this time and is currently a licensed loan professional. I apologize that we weren't able to give you the service you were expecting and I hope this doesn't deter you from giving us another chance in the future. We are always striving to improve our services and it is reviews like yours that allow us to do so. Thank you for taking the time to share your experience!

• Review fromKimberly P

  Date: 06/01/2022

  1 star

  Kimberly P

  Date: 06/01/2022

  Told I would get extra cash to pay off loan, never received, found out after closing. This put my budget in a jam Also repeatedly ask for the same paperwork I had already sent. Wouldn't return calls. Closing put off over and over again. Interest rate higher than previously stated. Not really any good to say about this company.
  

  Geneva Financial LLC

  Date: 10/14/2022

  Thank you for taking the time to provide your feedback. Im so sorry to hear you had a frustrating experience. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. If you would like to discuss the issue in further detail with one of our representatives, please fill out this form https://www.genevafi.com/contact-us/

• Review fromAlicia W.

  Date: 05/02/2022

  1 star

  Alicia W.

  Date: 05/02/2022

  TERRIBLE customer service. Loan processor **** was a complete arrogant jerk with zero customer service skills. There was no communication unless it was bad communication. They lost documents. I had to send and resend them multiple times. They forgot to lock my rate costing me my loan. I have bought homes before and I have NEVER experienced anything like this in my life. They wasted 3 months of my time and I lost thousands of dollars because of these idiots. Please stay away from them. I cant beg you enough. Dont even pick up the phone to call them. They will destroy you.
  

  Geneva Financial LLC

  Date: 10/14/2022

  ******, we are so sorry to hear about the experience you had with one of our Loan Officers. We would like to do what we can to make it right. This form will provide us with the information we need to assess the situation. https://www.genevafi.com/contact-us/Thank you again for taking the time to share your feedback with us we take all reviews seriously and will use them in our continuous improvement efforts.