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Business Profile

Optician

Nationwide Vision Center

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optician.

Complaints

This profile includes complaints for Nationwide Vision Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nationwide Vision Center has 89 locations, listed below.

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    Customer Complaints Summary

    • 25 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date we reported our problem to Nationwide Vision was March 11 2025 and spoke to the senior office manager **** *******.We advised him that ***** ****** had had a pair of spectacles made and supplied to him in November 2023. These spectacles were defective in that the lenses started cracking around the edges this was brought to Nationwide attention in October 2024. ***** was advised that the spectacles were out of warranty date which is only 30 days after supply and that he would need to purchase a new pair which would be charged for in full. It was suggested by nationwide that he purchase a fully plastic type frame instead of the metal frame. This was done and a new pair of spectacles was purchased and supplied in October 2024. On March 11 2025 we took both pairs of spectacles to nationwide to show them that the new pair supplied in October 2024 had also started to crack and asked what could be done to resolve the ********** Cheaney stated that ***** would be required to get his eyes tested again and that he then purchase a new pair of spectacles. We said that we did not want to do this as they would most likely just crack like the first two pairs and that we would rather go elsewhere for spectacles.We are most unhappy at the poor customer service and that ********************** was not prepared to rectify their poor workmanship.

      Business Response

      Date: 04/07/2025

      Both pairs of spectacles were inspected by our *************** manager at the time by the name of ****. He informed the patient that the frames and lenses were cracking due to being exposed to excessive heat, most commonly from being left in a vehicle. We were not able to offer the patient another warranty claim as his prescription was expired and by law we can not have lenses made for an expired prescription even if for a warranty job. The patient is more than welcome to come back in with an Rx from another location or he is more than welcome to schedule an exam with our in house doctor. Since these glasses will be a brand new set we can not offer warranty pricing but I will offer 50% off frame and lenses (some restrictions apply to price locked designer frames) in order to accommodate. 

    • Initial Complaint

      Date:12/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had a 5/2024 eye exam and glasses ordered. Was bill $100.17 after Nationwide Office utilized my ***************** In July I received my EOB from Banner and my Patient share was supposed to be $25. I immediately called Nationwide ****************** and was told a refund request for $75.17 .would be submitted. On 9/25/24 I had not received a refund and contacted NW Billing. They said a request was not received and they would submit an expedited request. As of 12/10 nothing was received Called NW again and was told a request is submitted by the local office had not responded. They said they cannot give me a date as to when I would receive the refund, but did verify all the above info. Please help I would like to get my refund and lodge a complaint. Thank you.

    • Initial Complaint

      Date:08/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/02/2023 I purchased a pair of prescription eye glasses from Nationwide Vision and immediately told the girl that gave them to me that they were blurry. She said that they are progressives and take a few weeks to get use to. I waited a few weeks and called and told them that they were not good and they said to give them a few more weeks and then call back.I called back a month later and stated that they are not right, I can't see normal. I was told that they were passed there 30 days and they could not help me. I said that this is a scam. I let it go until the other day when I finally broke down and had to get new glasses because these were no good. I bought new glasses from another company and they are perfect, confirming that the Nationwide glasses were no good and did not work.I was scammed and deserve a refund. They pushed me past their deadline on purpose.

    • Initial Complaint

      Date:08/14/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There are two problems: First I have requested my medical records to be faxed to another facility due the second problem. The local office does not seem to have full records and gave me an email to request the process which seems to be rejected. So I will need to restart all with the new doctor (glaucoma diagnosis) which will cost me more money.The other problem is that I have is a billing problem. I am on ******** and a have secondary insurance plan that pays the on anything ******** accepts the 20% ******** doesn't cover with a $250 deductible. This company refused to take the secondary insurance information which is okay because I can submit the bill to the plan to process for the companies that do not send it themselves. I thought. I had trouble getting a bill from nationwide at first which I finally did several months later. My secondary insurance company has everything they need for the first two appointments but need Nationwide's Provider Number, which I've tried to get and gave them information for them to give it them my Health plan directly if they did nit want to give it to me, but the plan nor I do not yet have it. I also do not have any indication from ******** for submission on the third appointment so I cannot even provide the bill to the health plan since they need the ******** documentation.I want Nationwide to either provide me or my health plan with their provider number so my health plan can process the bills and submit the last appointment to ******** to process. I also want my medical records to be sent as requested. I need to continue my care hopefully without costing me more money just to change care provider.I do want it known that I have no problems the care received from the local office.

    • Initial Complaint

      Date:08/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Nationwide vision ************************************************ suite number 120. I had my eyes examined by the eye doctor. I then went to ****** bought a pair of frames brought them back to Nationwide vision to have the prescription filled from Nationwide vision on ********** in ***** *******. I brought the frames with the copy of the prescription on 07/17/2024 to Nationwide vision on ********** in *************. Received a text stating my glasses are ready for pickup when I went in to pick them up they were the wrong frames the manager ****** was the manager who I saw and who took my original frames. I have since received several texts saying that my glasses are ready for pickup but the frames that ****** is trying to pass off to me is the wrong frame. The manager ****** keeps telling me every time I call to check to find out about my glasses to find out if they are ready keeps telling me that she is going to call the lab to find out where my original pair of glasses are she keeps telling me she will call me back but never returns my phone call. I am blind in my left eye I have a detached retina from a motorcycle accident. Right now I am using an old pair of glasses which are very blurry if I get into an accident whose fault would it be? I am a driver for a living. The frames I turned into ****** the manager at Nationwide vision were Black & silver pair of ******************************* the frames I purchased from ******. Can someone please give me a call to try and help me get this situation resolved. ****** told me that she could reimburse me for the lenses but not for my frames. I am disabled I do not have money to buy new frames in which ****** from Nationwide vision was the one who either misplaced them or lost them. I need to get this problem resolved someone please give me a call ************ Thank you sincerely. ***********************

    • Initial Complaint

      Date:08/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my eyes tested in Jan/Feb of this year & got new glasses. I had to take the glasses back 3 times and each time they couldn't get them made correctly so on the 4th time I went back I told them I just wanted my money back. In May I still haven't received a refund so I went back & they told me that the check was mailed and it would take 14 days to get to me. It never came. I've contacted them several times and keep getting the run around. Now supposedly they put stop payment on first refund check and were supposed to issue another one. It is now Aug. And I still have no refund. And all they do is give me a bunch of excuses and c*** If they can't figure out how to get my refund to me then they could just have it at the office in ************ and I could pick it up there. I live on a fixed income and I need that money so I can go somewhere else and get some glasses that work. I'm really upset that these people care so little about people and about hiring people that can actually do their job. There is no excuse or reason that I should still be waiting 6 months and still have no refund. This is unacceptable. I will never go to nationwide for glasses again and I will tell everyone I know so they don't waste their time going there either.

    • Initial Complaint

      Date:07/29/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Service completed on 08/05/2023. Nationwide billed insurance fraudulently as out-of-network an sent a bill for $163.94. To which we paid and then contacted our insurance and verified that Nationwide was billing out-of-network. After four months of waiting for Nationwide to correct their billing, they finally submitted the claim correctly and insurance paid. On 3/18/24 I requested the refund. I called again on 5/7/24, 5/29/24 and 7/29/24, I have contacted Nationwide billing at ************ requesting an update on my refund of $163.94. To date, the refund has not been returned and I was informed it takes 6-8 weeks. Upon calling today, I was informed no check has been generated and requested my check in the mail within 7-10 days. I'm not sure what fraud they are doing, but they owe people money.

    • Initial Complaint

      Date:06/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Nationwide Vision (NV) for a contact lens examination and purchase of lenses on 03/29/2024. I paid $308.01 out of pocket for the lenses and was told there was no co-pay through my ********************* I received and $10 bill from ** via email on 05/15/2024. I paid the bill assuming it was a co-pay that was not collected on the day of the appt in error. I then received another $10 bill on 05/29/2024 with no additional information as to what the bill was for. I reached out to NV several times and spoke to the clinic manager, *****, with no resolution to date. On 06/19/2024 I received another bill for $40.00, again with no explanation of what the bill was for or why I am being continually charged by this company months after my original visit. I have called NV several times since 06/19/2024 with no return call and I cannot locate a NV corporate phone number to contact for assistance. Please help as I believe they are fraudulently charging me for services and I am afraid they will send these bills to collections even though no one is able to tell me what the bills are for.

    • Initial Complaint

      Date:06/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased eye glasses in March of 2022. Paid for them with no remaining balance. Now 2 years later, a debt collector calls every day saying I have an outstanding balance of 80$. I have seen now on many reviews stating same experience happened to them! Tried to contact store. They are unwilling to help or explain charges.

    • Initial Complaint

      Date:05/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I broke my glasses and came into the store at ******* and Oracle,they made me an appointment for 2 weeks and gave me the appointment card,today 5/10/2024 I went into the store for My appointment and first they told me I have no appointment,then I showed them the appointment card and they changed the story to I cancelled the appointment. That was not true. They were very rude and wouldn't try to fix there mistake, 3 other of my family get glasses there and never have we been treated so unprofessional before. We deserve an apology

    Nationwide Vision Center is NOT a BBB Accredited Business.

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