Business ProfileforGreen Mango Pest Control

Unexpected increase in visits / charges and unable to cancel service.I have been a customer of ********************** since 2017 and was happy with their service and their technicians overall. When I initially signed up with Green Mango, I subscribed to their bi-monthly service plan, which entailed six visits per year, which they did for the first few years. However, in 2023, without any prior notice or consent, Green Mango scheduled and charged me for eight visits. This unauthorized change was not part of our initial agreement.In December 2023, I contacted Green Mango to inquire about the unexpected increase in visits. Despite my concerns, they failed to provide a reasonable explanation for the additional charges.Frustrated by their lack of transparency, I requested to cancel the service altogether. Instead, they suggested a six-month pause on the service, which I reluctantly agreed to.In February 2024, just two months after the six-month pause agreement, Green Mango attempted to schedule service again. When I called to address this issue, they acknowledged my previous pause request but could not explain why service was being scheduled despite the pause agreement. During this call, I insisted that they cancel my account permanently. They verbally confirmed the cancellation.To my dismay, today (April 16th), I received both a text message and an email from Green Mango, informing me that they are scheduling a technician visit for this Thursday. In response, I promptly emailed them, reiterating that my account should be canceled and requesting that they cease all attempts to service or schedule service for my property. I also sent a text message asking if the service would be free. Their text response: "...We see your account was on a temporary hold due to personal reasons and now that the service is starting up again, your service fee is currently at $96.00. If you have any other questions or concerns, please reply to this message."