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Find a Location

Elevation has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Elevation

      2425 S Stearman Dr Unit 220 Chandler, AZ 85286-5039

      BBB Accredited Business
    • Elevation

      4350 Arville St #700 Las Vegas, NV 89103

    • Elevation

      2168 E Williams Field Rd Ste 210 Gilbert, AZ 85295-0743

      BBB Accredited Business
    • Elevation Solar

      423 Keller Pkwy Ste B Keller, TX 76248

      BBB Accredited Business
    • Elevation Solar

      17806 W Interstate 10 Ste 300 San Antonio, TX 78257

      BBB Accredited Business

    Business ProfileforElevation

    Solar Energy Contractors
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    4.06/5stars

    Average of 171 Customer Reviews

    Customer Complaints

    183 complaints closed in last 3 years

    40 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/4/2016

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers residential energy solutions including, solar and storage, energy monitoring technology, and energy efficiency products and services.

    Products & Services

    Residential Solar PV Systems, Energy Management Systems, Energy Efficiency Services, Energy Monitoring Technology, Residential Solar, Residential Solar Storage

    Business Details

    This is a multi-location business.

    Find a Location

    Elevation has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Elevation

        2425 S Stearman Dr Unit 220 Chandler, AZ 85286-5039

        BBB Accredited Business
      • Elevation

        4350 Arville St #700 Las Vegas, NV 89103

      • Elevation

        2168 E Williams Field Rd Ste 210 Gilbert, AZ 85295-0743

        BBB Accredited Business
      • Elevation Solar

        423 Keller Pkwy Ste B Keller, TX 76248

        BBB Accredited Business
      • Elevation Solar

        17806 W Interstate 10 Ste 300 San Antonio, TX 78257

        BBB Accredited Business
      Headquarters
      2425 S Stearman Dr Unit 220, Chandler, AZ 85286-5039
      BBB File Opened:
      2/26/2015
      Years in Business:
      9
      Business Started:
      4/27/2015
      Business Incorporated:
      7/16/2014
      Accredited Since:
      5/4/2016
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Elevation Home Energy Solutions Inc
      • Elevation Solar LLC
      • Elevation Solar, Curb
      • Elevation Home Energy Solutions
      • Elevation Solar
      Related Businesses
      Business Management
      • Mr. Jordan Kilgore, VP of Operations
      • Mr. Sergie J Rodriguez, Project Coordinator
      • Mr. Wajeh Khan, CFO/Director
      • Mr. Clayton Andersen, CEO
      Contact Information

      Principal

      • Mr. Jordan Kilgore, VP of Operations
      • Mr. Sergie J Rodriguez, Project Coordinator
      • Mr. Wajeh Khan, CFO/Director
      • Mr. Clayton Andersen, CEO

      Customer Contact

      • Mr. Jordan Kilgore, VP of Operations
      • Mr. Sergie J Rodriguez, Project Coordinator
      Additional Contact Information

      Fax Numbers

      • (480) 248-8396
        Other Fax

      Phone Numbers

      Email Addresses

      Website Addresses

      Customer Complaints

      183 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/03/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      We have had a solar panel system with backup batteries for several years. One of the panels stopped working and Elevation replaced it 6/18/2024 and the tech said he needed to come back and add "barrels". On 6/20/2024 the entire system ceased to function and the three areas that were on the back up batteries now are running off extension cords. We have called several times and were told someone would be down to fix it today, 7/3/2024. The tech appeared, took his lunch time and put the barrels on, then stated that's what he was sent here to do and not anything else. Not a single thing has been repaired. The system is still not functioning. We are in the best time of year for solar generation and getting no return on our investment. Elevation is disappointing again.
      Read More

      Customer Reviews

      171 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      bob S

      1 star

      07/12/2024

      having a problem with this company from the beginning, the installation took too long and I had to get the salesman involved to get the solar installed within the time frame it said in the contract. Now I have 4 panels gone out, having a problem with the service department. I get a runaround from them. I called Elevation for repair on 7/6/2024. their technician came out and said it was the connector, I called the service department again and they told me it was the microinverter and it was on order through Enphase but when I called Enphase with the case number they said that was not the case. The elevation technician couldn't fix the problem and I am getting run around, I am going to send them an E-mail and give them 2 weeks to repair my system and if it isn't done within that time frame, I am going to Hire another company to fix the system and take these guys to small claim court for the damages.

      Elevation Response

      07/16/2024

      Thank you for sharing your experience with us but we apologized to hear it has not been to our standard. We also apologize that the repairs needed are taking longer then anticipated. As mentioned by our ****************** we are currently pending the component to be replaced by the manufacturer under warranty - this process can tend to be lengthy as the manufacturer has to review, approve, and ship the warranty replacement. We note you've been in contact with management from our ******************, so please let us know if there is anything needed from us.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

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