ComplaintsforTitan Solar Power
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Complaint Details
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Initial Complaint
09/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
company sold solar panels saying it would cover my household energy. right now I am paying more than I used to pay without solar panels. called several times to get the issue resolved but they denied doing anything about it saying that was not their problem anymore. tried getting extra solar panel because the ones they installed weren't enough for my house but also denied the service. I owe more than ****** dollars for something that does not work!Initial Complaint
09/17/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
We signed a contract with Titan Solar Power Company which recently filed bankruptcy earlier this year. One of the solar panel was damaged and removed from the roof due to technical issues and we called for repair. They put us on hold until they finalized their bankruptcy and ignored our call. We reached out to the financing company, *********, to see how we can resolve this but they are unwilling to help us with it. Thus, we are seeking to completely stop paying without our credit card affected. How do we go about it?Initial Complaint
09/06/2024
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
I entered into an agreement with Titan Solar Power on August 17, 2022, for the purchase and installation of a solar panel system. The system was supposed to significantly reduce or eliminate my reliance on electricity from my utility provider, as represented during the sales process. Despite the system being installed and operational, it has failed to meet these expectations, resulting in dual energy costs that have increased my monthly expenses from $200 to $650. I now pay $200 for regular electricity and $450 for the solar panels, which contradicts the promises made by Titan Solar Power.Furthermore, Titan Solar Power has recently filed for bankruptcy, which constitutes a breach of the contract under Section 8.1 of the Agreement. This section explicitly states that the filing of a voluntary petition of bankruptcy is grounds for default. Despite notifying the company of this breach on July 24, 2024, I have received no satisfactory resolution or response.I am seeking an immediate correction of the systems performance to meet the originally promised energy production levels, thereby eliminating the need for additional electricity costs.Alternatively, the cancellation of the contract and discharge of any associated loan obligations, including the removal of any liens or financial claims against my property, due to the breach of contract and financial burden caused by this situation.Initial Complaint
08/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Titan solar power is an bankruptcy an wandering who is going to be responsible for the warranty I been calling different lawyers to see what can I do ,also I call solar edge at ************ no answer ,also call ** an the goodleep the reference solar edge an ** I *** get any where ** #************** I and been trying difference thinks the ** and the **ntract is 25 warranty can you give a good direction what to do ThanksInitial Complaint
07/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Well we ordered from ,,Titan Solar,, so yesterday got bill of ( ****** ),, but we was shocked by this having solar called no answer for weeks prior to this mattetInitial Complaint
07/25/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I want to bring to your attention the matter that took place with the company. In 2020, a sales representative provided me with incorrect information regarding the solar panels, and I unknowingly entered into a contract with them. In 2022, another sales representative did the same in order to secure a sale. Both representatives misrepresented information about me to the company, altering my name, phone number, and email address in the system and falsely claiming that I did not return their calls. Furthermore, they made unexpected visits to my house without my prior knowledge, alleging that I had requested their service, which was not the case. Overall, the actions of the entire company have caused me financial distress due to their deceit, and I am now faced with the burden of paying off the panels while the company is no longer in operation.Initial Complaint
07/22/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Date of Transaction: 1/29/2021 Amount- ********* Called Titan Solar power numerous times. Nobody has responded.Solar panel has stopped working causing me to pay $400 in electricity bills a month. They have filed bankruptcy and theyre phone line doesnt ring anymore, so they definitely dont plan on fixing the solution.Initial Complaint
07/18/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
Titanium installed solar panels on my roof in Feb and has not come back to complete the inspection process with the city.The city has come to my home twice and said that all titanium needs to do is install a panel layout sticker on the box outside my home and they will allow the system to be activated.I have repeatedly called and emailed and the response is always that they are waiting on the city.This is not the case the city has come out twice and the inspector even gave me his number to call when titanium finally completes their obligation.The only thing holding this system from going operational is titanium.The attached file is all I need to complete the project. It has to be weatherproof and sun rated as it goes on the outside of the box.Business response
07/09/2024
Hello, Titanium Solar ************** is a local franchise, that is located in **************, and only services *****, and Warner Robins. Titanium Solar corporate is a separate entity. This complaint from this customer is directed to ************************************************ corporate. We, at Titanium Solar Middle Ga, have not done any business with this customer, thus has nothing to do with the complaint. This customer is located in **********, **, and as stated above, we only serve ***** and ****** ******. Thank you for time and attention.
Titanium Solar Middle Georgia
Deontai
Customer response
07/11/2024
Complaint: 21917504
I am rejecting this response because:This is the contact information originally given to me when I signed the contract. They are the closest entity that will be able to remedy this complaint.
Sincerely,
*************************Initial Complaint
07/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Titan Solar no holding up to there contract we were suppose to have solar starting in 1/2022 it never happened till 4/28/22 for one day the the system went down called and complained worked one day again 5/19/22 called and complained worked one day 7/25/22 went up half day 8/24/22 then on 8/25 /22 worked all day worked until 3/13/23 no service till 6/28/23 then worked until 7/14/24 no service again no one to call ?Initial Complaint
07/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
See attachment
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Customer Complaints Summary
988 total complaints in the last 3 years.
171 complaints closed in the last 12 months.