We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Water Well Drilling

Pumpworks LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 24, 2023 Pumpworks was paid $2400.00 for a new well pump. System has been pumping mud through my appliances the past 3 weeks since this company touched it. They claim no fault. We asked them about the mud on April 14, 2023 and owner ******************* responded that we need to continuously run thousands of gallons through our hose to clear up the mud. This made matters worse. On Monday April 17 my husband **** told them that we still had unusable well water. They reluctantly made a house call to us at 4:40 pm that day. A tech arrived and knocked on our door saying that our well was bad and that its not their fault because the pump works fine. This was never anything ever brought to our attention before this date. When we asked the owner of the company for a partial refund(solely for the pump) he immediately threatened legal action and accused us of threatening him. We asked why they did not bring our silted well to our attention at the time of pump installation and why the proceeded to misdiagnose a problem. The owner ******************* then told my husband to call ********** in ************ because they falsify legal documents stating fraudulent well depths. When we contacted ******************* at ********** in regards to this accusation he stated that ******************* had just reached out to him to help bail out our well after the mistakes they made. The company is no longer communicating with us after I posted a bad review on ******** that they promptly created me a new bill for a new charge and sent me a half hour later. My family is having to convert our home to hauled water as we speak so we can survive. I have not had clean water in my house since 03/24/2023. I am a mother of 3 children 10 and under and having to buy my 5 dogs bottles drinking water at this time.

    Business Response

    Date: 04/26/2023

    To whom it may concern

    The well at the residence in question silted in to 150 Ft. We could not even get to the job for many days due to the flooding in a wash by the location. This is a very active aquifer in the location of this residence. That is why the ***** make 75+ G.P.M. The location of pump is 20' off the bottom by industry standards.The well was originally drilled to 280 Ft. in **** The pump Should have been set 260' It was set 140' when we arrived a tell they had this issue in the past. We re-set to 140' (the same depth ) after finding the bottom was now 150' and it just pumped silt. From my experiancee the last storm finished filling the well. There is no way we could even if we tried to make the well silt in. Out of the thousands of ***** we have serviced this has never been the pump companies fault. We understand that losing a well is very inconvenient to the homeowner but to cast blame where it does not belong is not a solution. As far as the driller i would never have blamed them for misrepresenting a well report, they are friends as well as colleagues that have been in business for many many years and I have never heard of anything like this with their reputable company. The well **** # is ******  at 150'The layers change from ******************* to **** with sand and gravel layers (this is where it is silted in to now)

    Thank You

    *******************

    Pumpworks LLC ************

Pumpworks LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.