Complaints

This profile includes complaints for Ocean Blue Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ocean Blue Car Wash

  484 S Main St Cottonwood, AZ 86326-3903

• 

  Ocean Blue Car Wash

  7837 E State Route 69 Prescott Valley, AZ 86314-2232

• 

  Ocean Blue Car Wash

  6298 E 2nd St Prescott Valley, AZ 86314

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a monthly membership some time ago. It was the second membership I've had with Ocean Blue but my initial membership had been canceled since 2021. I went online to cancel my membership and the cancelation form asks for first and last name, barcode number, license plate number, and state, among other information. I input all of the information that was asked, using the sticker on my windshield, my current vehicle information, and my maiden name because I thought I purchased it under that name. I received a confirmation page and email saying that I successfully canceled my membership. Weeks later, I received another monthly charge so I called to clear it up. It was explained to me that I canceled the old membership...the one that was inactive and canceled since 2021. I asked how that could happen since I put my current sticker number on the form. She said it was because I used my the last name that was tied to the original account, rather than my current married name. I reiterated that I input my current account sticker number on the cancelation form, and I received a confirmation that my account had been successfully canceled. There was no error given and no reason for me to believe that the cancelation of my current account was not successful. She said that she did not design the software, it is not her software so essentially, not her problem. **********, it is a website that the company has chosen to use for management of customer accounts. It is a system issue, not a customer issue. All I sought was a refund on the month that should never have been charged to begin with. Instead, I was offered excuses, blame, and argument and told that I can keep using the carwash through a date in May...even though I no longer have the sticker to access the wash, nor was I offered one.

  Business Response

  Date: 04/26/2025

  Hi ******,

   

  Thank you for reaching out and we apologize for any inconvenience. There is no system error, whatever information you entered goes to canceling that specific account only. If you have more than one account, it will be active still. If the information you enter doesnt match whats in our system it wouldnt cancel. We can give you a couple free months one whichever account you were still using or a $50 gift card to help you out. If this is something youre interested, please reach out to ******************************* at your convenience and we can get you taken care of. Have a great day!

   

  The Ocean Blue Team! 

• Initial Complaint

  Date:01/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today January 4th, 2024 @ 12:47pm I took my 2014 Tesla Model S to ocean blue in cottonwood with my son as he enjoys being inside while the car is washed and the car wash completely ripped off its front grille including the electrical connections! I drove away and stopped at ******** one mile away to get an icee and the moment I got out of my Tesla and locked it I noticed the front grill missing. I immediately drove back to ocean blue to talk to the managers and show them the damage. The thinner younger manager was nice and knew what happened and came out of his office with my front grill in his hands and gave me the insurance damage form. As Im filling it out another employee a little shorter with a tattoo behind his left ear told me that based on a scratch on my front bumper that ocean blue isnt liable and that my front grill mustve been out at least 1/4 for it to be completely ripped off by the car wash machines and that ocean blue isnt responsible bc of the disclaimer to the right of the entrance that obviously no one can read or see as we all enter to the left as the guy gives us a dashboard wipe and car freshener. He said that ocean blue doesnt cover cars that are over 7 years old. I couldnt believe he wouldnt take responsibility and said theres nothing that can be done. We have 3 monthly memberships for all our cars and its unacceptable to be treated like I did something wrong. I made sure they both let me into the office and showed me the cameras and I took a ******************* clearly showing the brushes ripping off my front grill and then other cars behind me running over it. I expect ocean blue to replace my front grill and repair the electrical connections that were ripped out. This is no way to treat a valued customer. All I wanted was a clean car and now I am unable to drive it at night. I am devastated and am still in shock that I am deemed responsible when the cameras and video show the brushes ripped it off. Please do the right thing??

  Business Response

  Date: 01/13/2025

  Hi Skye,

  Thank you for reaching out. We know this is a frustrating experience and we apologize for the inconvenient. As you provided in your picture, your car does have preexisting damage and is over 7 years old, so unfortunately, we cannot accept responsibility because we don't know the integrity of the vehicle and if there is anything internally damaged. As you can see by the many other vehicles before and after you, the wash is safe, and the only way for it to take your trim off is if it's loose already as the district manager explained that day. While the car wash is typically safe, there are risks to vehicles over 7 years and with preexisting damage that you are taking the risk by washing in a tunnel full of moving equipment. There are multiple disclaimers posted for this reason. The one by the tunnel that you mentioned and there's one at each pay station before you pay. However, we would like to try and help by offering you 2 free months on each membership for the inconvenience and to help offset the cost for you. If this is something you're interested in, please reach out to ******************************* or give us a call at ************. Thank you and have a great week!

   

   

  The Ocean Blue Team!

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/23/2024 at 5pm I went to Ocean *************************. I drive a 2020 **** F-150 *************** upon entering I cracked the window to receive the fresher and dash wipe from the attendant and asked clearly hey do I need to pop my mirrors in? To which he ignored me and had motioned for me to enter. Immediately on entering the rollers that wash knocked both my drivers and passenger side mirrors completely outward. In a panic I asked my husband oh my god should I roll the windows down really quick and pop them in? But it was too late as water and soap were being dispensed. Immediately after the rollers ripped my drivers side mirror down, breaking it completely and leaving it hanging on with the wires used to adjust them. We exited and immediately spoke to ***** ******* who apologized, took photos, and taped the drivers mirror and told us to go to ************ to file an insurance claim. We arrived at **** and were immediately told oh I read all this in our group chat were not covering it you had damage to begin with then I was told we were wanting something for nothing, and it was said in the group chat I was called a ***** for attempting to make them pay for something that isnt their fault. I called them on 10/24/24 and ****** apologized stating a district manager would contact me. Here we are 10/28 and nothing. ****** tells me today they wont cover it, thats why there are disclaimers (***** stated on 10/23 they ORDERED signs they just havent arrived yet) and video footage proves there was damage prior. When I asked where this damage was I was given the run around. ****** refused to allow me to speak to anyone higher than she (an office manager) and therefore my husband had to go back to iron location to speak to the regional manager on site today. Still given a run around, refusal to allow me to file a claim, denial they are responsible, told no on will call you we arent paying for this so I now have to pay over $1,000 when I did nothing.

  Business Response

  Date: 11/05/2024

  Hi *****,

   

  We apologize for any inconvenience. However, upon reviewing everything, no one ever called you a "*****" nor said you want something for nothing in any groups, and we have ALWAYS had disclaimers so not sure what signs you are referring to? Yes, your mirror has scuff marks which indicates prior damage and that's not something we typically will cover because we do not know the integrity of the mirror. However, talking with upper management, we went ahead and ordered a new mirror for your truck. Someone will reach out to you with further information. We do recommend folding your mirrors, but it is up to you, while it is typically safe there is always a chance, and you are taking the risk. This is why we do have disclaimers. Mirrors don't just typically break off unless they are already loose, weak or damaged which is why we initially said no, but we want to help you out and get you taken care of. Let us know if you have any questions. Have a great day!

   

   

  The Ocean Blue Team!

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/05/24 their carwash damaged the underside of our car. Something grabbed a hold of it and slammed the bottom repeatedly and violently. It shredded the undercarriage crash shield. They did not even turn off the car wash for about a minute while it repeatedly banged away on our car. I finally had to lay on the horn to get their attention. I filled out a report, as they requested, but a week later they said they would not pay the damages. When I called and inquired some guy named ** (refused to give his last name) got really snotty with me. I have cancelled my membership on both our cars with them. I will never use another Ocean Blue carwash again.

  Business Response

  Date: 10/12/2024

  Hi Mark,

   

  We do not have a SJ, and none of our managers are rude or snotty, so not sure who you spoke to? There appeared to be a piece already hanging and that is what cause you to get stuck. We wash hundreds of cars daily with NO issue, so the wash is not going to discriminate against your car only. However, we’d be happy to reimburse you the $40 you are asking in this dispute, you can reach out to [email protected]. Have a great day!

   

  The Ocean Blue Team! 

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited Ocean Blue Car Wash on *************** in ******** on Saturday, September 21st, 2024 at around 5:00pm to have my car washed through their automatic process. When I completed the car wash, I discovered that the passenger mirror had been torn off my car. The mirror was also hanging on by the wire, and thus scratched the side of my car in several places as it went through the wash. I have received a quote from two places to repair this damage, with both places quoting me around $1,000 to fix the damages. I went to speak to an employee on site and was told since there are signs out front and a disclaimer, that they were not responsible for the damages to my vehicle. I was refused any contact information for someone higher up that I could speak to about the incident despite the employee i spoke with telling me that he was too low in the chain of command to do anything. On Monday I called their main sight on highway 69 and was told directly that they do not cover damages to mirrors and that they would not be paying for the damages. I was once again denied the ability to speak to someone higher up in the chain of command. When handling the issue I was told by my insurance agent and two different auto body shops in ******** that they had other customers who had the exact same thing happen to them (i.e. the mirrors were taken off their cars at this location when going through the automatic wash). One of the employees at the car wash also told me, This car wash broke my mirror as well, but they wont do anything about it. It is clear that this has happened to multiple people. Their disclaimer states that they do not cover vehicles over seven years old, however, my vehicle is a 2020 model and thus only four years old. The resolution I seek is to pay for damages caused by the car wash to my vehicle.

  Business Response

  Date: 10/01/2024

  Hi *****,

   

  It appears there were scuff marks on which indicates prior damage and while this is typically not covered as our disclaimer states, we are going to go ahead and cover this and get you a check for the amount of $300.20 for the amount of the receipt provided. We will reach out to you when the check is available. Have a great day!

   

  The Ocean Blue Team! 

  Customer Answer

  Date: 10/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a monthly carwash membership in January 2024. In March I relocated out of state and in April notified Ocean Blue vis telephone to cancel my membership. The next month the charge appeared again so I reached out again. It is now April and I am still bring charged five months later $20 each month. i called today and was told they dont give refunds but would give me a gift card which of course is useless where I live.

  Business Response

  Date: 08/22/2024

  Hi ******,

  You actually never cancelled, as ****** explained on the phone. There were no missed calls or emails prior to speaking with her or you wouldve received a call back and you wouldve been canceled. However, we will very your account and see what we can do, and give you a call. Have a good day!

   

  The Ocean Blue Team! 

• Initial Complaint

  Date:06/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** *******
  **** **** ******** *** **** * ******** ** ***** **********************
  Ocean Blue
  1310 Iron Springs
  Prescott AZ 86305
  
  Ocean blue has signed me up for a recurring charge on  on my credit card without informing me about a membership. I saw nothing on their screen asking me or telling me of this when i used my credit card. I thought i was paying for only one month not a membership. 
  I received a text saying my credit card did not go through for the next month of membership which i did not want to do. I clicked on link and unsubscribed my membership and i did so . A week later i received another text saying my credit did not go through. I clicked on link again and unsubscribed my membership i did not want. The next week i received another text . This time i called them up and demanded they unsubscrbe me. She asked my last name and said she would make sure i was removed.
  
  I would like them to be held 
  Accountable for attempting to take money from my credit card when i never authorized this and also their link did not successfully remove me from membership after doing so twice and their online website said i was successfully removed and they tried a third time.
  Their should be stricter laws againts these corporations that automatically sign a consumer up for recurring charges just for using a credit card. Especially with warning the consumer what they are getting involved. 
  There should be a check box and require a signature saying the consumer is allowing these types of actions toward or against a consumers credit card.
  Ocean Blue is taking advantage of consumers this way. To include the elderly and people with mental health issues and all walks of life!
  
  ***** *******
  
  

  Business Response

  Date: 06/07/2024

  Hi *****,

   

  We’re not a corporate company and you actually did agree to monthly charges. We explain it, have you fill out a card and initial and sign the card authorizing the monthly charges, you have to hit Agree on the screen when you purchase it that covers the terms and conditions and prints them for you, as well as we give you a copy that’s attached the card. We apologize if you misunderstood what you were signing up for, but we cover all our bases. We also apologize for the inconvenience for the messages, it was canceled when you requested so we will reach out to the company that sends the message to let them know your experience so we can make sure it doesn’t happen again. Your membership is terminated, so you shouldn’t see any charges. Morgan, did try to assist you over the phone but had to end the call due to you cussing and yelling. We’re always more than happy to help but we just ask that you be respectful. Please feel free to reach out to us directly at [email protected] for further assistance if you have any more questions or issues. Have a great day! 
  
  The Ocean Blue Team!

  Customer Answer

  Date: 06/08/2024

  i was not brought any form to fill out. I never received a card to initial. And you ocean blue attempted a total of 3 times to take money from credit card after i opted out /  unsubscribed from your service twice. The third time is when i called you and had the lady on phone remove my name from your membership that i never asked for and did not sign for to begin with. 

  Business Response

  Date: 06/08/2024

  You were because we have the card and we do it for EVERY customer, you are not different and no we did not try to charge 3 times, as I explained, it WAS terminated the first time you did it but like we explained we will reach out to the company that sends the message to see why it sent it and prevent it, so there is nothing further to discuss. You are terminated and as we explained if you need any further assistance you can reach us directly. Have a fantastic day!

   

   

  The Ocean Blue Team! 

  Customer Answer

  Date: 06/11/2024

  1I have proof that you attempted several times to remove money from my credit card . The key word here is attempt ! You obviously do not read what i am telling . And no i did not receive any form to sign and there was nothing to click on when and where i inserted my credit card . And my phone call was not cut short by your phone operator. She took my name and guaranteed me that my subscription was cancelled. I did not yell i spoke very firmly yes .  I want to mitigate this situation and willing to work with you but  if i have to i will take this to litigation. Read what i say !

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the ocean blue car wash on ***************** in ********, *******. The right side of my bed on my pick up truck was damaged. They tell me they can't see anything sing. We don't fix cars if they're over 7 years old. Call ***** few times they don't return. My calls totally ignore me completely. All I want is my truck fixed? Got an estimate at the Paintless debt repair for $412. I believe this happened on 429. Between 3 and 4 o'clock, they said they'd look at the videos all I get is crickets.

  Business Response

  Date: 05/16/2024

  Hi ***,

   

  We already explained and the answer is still the same, this is not something we can cover. You got the quote on your own and came back days later without reporting it. The damage couldve occurred anywhere and our cameras show no damage. Our wash isnt going to cause dents and this is not something we are going to accept. All calls go to our office and our office manager always returns calls. We apologize this isnt the answer youre seeking but we are denying your claim at this time. Have a great day! 
  

   

  The Ocean Blue Team! 

  Customer Answer

  Date: 05/18/2024

   The response doesn't surprise me.

  Being they're not accountable for anything. The kids that work there don't know cars.

  And they're just doing what they're told.

  That's too bad it's a great company.

   With bad morals, I keep my truck very nice just because it's 7 years old. Doesn't justify it not being worth fixing because it was damaged.there

  Business Response

  Date: 05/29/2024

  Hi there,

  The Adult managers are trained and understand cars. You left and came back days later with a quote without making a claim and our cameras show no damage before or after washing. Yes, we always take accountability for damage caused by equipment malfunction or employee negligence which wasnt the case with your vehicle. Being 7 years or older means things get worn out over time and break or wear out easier. We apologize, if this is not the answer youre looking for, but we cannot accept responsibility for this claim. Wed be happy to give you a gift card to help but that is all we can do. Have a great day!

• Initial Complaint

  Date:04/26/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came in and got a monthly subscription for $19.99 from the same manager at the ************ location that I later cancelled my subscription within December 2023. The kind manager took me into the back, got my information and cancelled the account right in front of me. This is on a credit card so I assumed that they would honor the request and cancel the service since we no longer had the vehicle and no longer stay in ********, but my CPA found that there are four charges on my account. I have disputed in with my credit card company since beginning of March and on the 14th of March and April they continued to charge on my account. I called and spoke to an abrasive and rude office manager that advised that she is the corporate person and only person to speak to in which she was extremely unprofessional and condescending. She wanted to tell me that she is not responsible for balancing my check book and some other derogatory things. I hung up on her because for a company to employ such a tactless person it's not for any more of my time to be wasted speaking to someone like that. I do not do business with companies that operate with deception and mislead their customers. I did everything I was supposed to cancel this service and for her not to apologize after seeing I had not used the service since *** and give the errored money back speaks volume for their business ethics and lack thereof.

  Business Response

  Date: 04/30/2024

  Hi *****,

   

  ******, wont say anything derogatory and is very nice and professional, so not sure what youre referring to? I listened to the conversation and she was no different for you. She is correct, you are responsible to monitor your account, but we apologize if your account didnt get terminated and we apologize for any inconvenience. I am going to get a check issued for a refund for $79.96 and mail to the address provided. I will make sure your account is canceled as well. If you have any questions dont hesitate to reach us directly at ******************************** Have a fantastic week! 
  

  ***. 

  Customer Answer

  Date: 05/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:01/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 23rd 2023, l went into Ocean Blue Car Wash and was approached by an employee of ************* and informed me that l could for the price of ***** l could have unlimited car wash for the month. If it was something l wanted to continue l was to notify Ocean Blue Car Wash to continue service and keep taking money out of my account but if not service would end after 30 days. So l was not happy with the service. Then on December 22 l noticed that Ocean Blue Car Wash had been taken money out of my account for both November and December, so l notified them of why they were taking money out of my account since l never said l was going to continue, They canceled my account but had already removed money on the same day that it was canceled. When asked why l was not refunded my money, l received no answer.

  Business Response

  Date: 01/11/2024

  Hi ******,

  We dont tell people its only one month as it is a membership that bills monthly until canceled just like any other membership such as ******* or a gym. This is all explained in the terms and conditions you agree to when you sign and initial the card. We apologize if this is something that you misunderstood or wasnt made clear enough. However, since you havent used the second month we can issue a refund for that, but you agreed to and used the first month so we cant refund the first month. Please call the office and for ****** if this works at ************. She works Monday-Friday 8:00am-5:00pm. Please confirm your mailing address and we will issue a refund in the amount of $39.99. Have a great weekend!

   

   

  The Ocean Blue Team!