ComplaintsforNorthern Arizona Wind & Sun
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Complaint Details
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Initial Complaint
06/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
They sold me a defective $30 part with my $3k battery bank that ruined my batteries. Refused to take responsibility. Just want a refund for the battery bank, not just the $30 part.Business response
01/17/2024
**** was unreasonable and unprofessional. He refused to allow our engineering team to troubleshoot his issue and demanded a refund for his batteries.
He was confused and completely wrong about the situation. We refunded him for a battery bank he purchased to keep everyone involved happy. This issue was resolved and he was in fact refunded.Customer response
01/18/2024
They are correct that they refunded the batteries that their defective product ruined, but they are lying about me and that's just uncalled for at this point.Business response
02/01/2024
The original complaint was resolved as far as NAWS is concerned. **** was refunded for an entire bank of batteries.
***** new complaint is "they are lying about me and that's just uncalled for at this point. " Not a false statement. We would like to retract our statement.
BBB has the option to remove our original statement, so **** isn't being accused of anything publicly and this issue can be resolved.
Customer response
02/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
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Contact Information
3695 E Industrial Dr
Flagstaff, AZ 86004-9456
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.