Business ProfileforWholesale BBQ Islands

This is the SECOND time i've had to request your assistance in getting this company to deliver items that we had previously paid for. March of 2023 they delivered our paid in full cash *** Island finally after having to ask for BBB's assistance in remaking this unit correctly. Unfortunately, they failed to deliver the *** cover to keep the stainless steel cover from getting ruined by the elements of ******* weather (monsoon, dust Storms, etc)...we have been called and visiting their showroom to inquire as to the where about of our cover only to be told several different excuses as to when we would receive our cover. I've even offered to drive to their warehouse to pickup our cover as we haven't had use of our *** since last March after paying $8000. As of Sept. 14 we were told the cover was being sent via **** which has never been delivered. They are running out of excuses and I'm running out of patience...I realize this cover is probably less than $100 but we already paid for it and want it... as we've already lost over 6 months of use of our *** Kitchen we request the BBB's immediate assistance. .. should you be unable to assist us in this matter please notify us as soon as you are able and we'll seek other means of assistance but being that we've already requested your assistance of this company prior to this request it should be duly noted on their business record for future issues..thank you