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Business Profile

Retail Photo Finishing

Digmypics.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Photo Finishing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent in about 50 photos to be put on a usb stick and returned. I have paid for this process. Digmypics.com has had my old pics of my daughter when she was little. These pictures are irreplaceable. They have had these for over a month. Tried to contact them several times and have received no replay.

    Business Response

    Date: 03/26/2024

    We understand your concerns regarding the progress of your job and we deeply apologize for any stress or inconvenience this situation may have caused you.

    We're pleased to inform you that your job is being completed today, in line with the 15-business-day turnaround time estimate we provided when your job arrived at our facility. We truly value your patience and trust in us to handle your precious memories.

    We want to ensure you're fully aware of the tools we provide for monitoring the progress of your order. Upon receiving your job, we sent you a link to track your photos' progress in real time as we scan them.  

    This feature is designed to give you peace of mind and visibility into the care we're taking with your items.  Had you followed the link, you could have seen your photos as we were working on them along with updated estimates of a completion date.

    Additionally, we strive to be readily available for any questions or concerns you might have, offering direct communication with our team via the published phone number of ************ which is on the website and on all the emails we sent every customer.  We have no record of you calling or emailing us with any questions or concerns.

    Please know, our goal is to make the process as transparent and reassuring as possible. We understand the importance of these memories and provide these tracking tools to ensure you feel connected and informed every step of the way.

    Should you prefer not to use the internet or have any further questions, we're just a phone call away. Our team, who directly handles the orders, is always ready to assist you.
    We sincerely appreciate your choosing us for your needs and look forward to serving you better in the future.  

Digmypics.com is NOT a BBB Accredited Business.

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