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Business Profile

Solar Energy Equipment

Senergy Solar Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Equipment.

Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The complaint is that I was lied to/misinformed about benefits of solar panels. At the end of May beginning of June, a representative and her supervisor from synergy solar visit my home to discuss the benefits of solar panels. I was told by both and at that time I had two of my friends here so that day could *****************************. I was told her in that time that I could save tremendously on my electric bill by going solar, it was stated several times during the visit that by going solar I would only be charged a service fee of $40 from SRP. In speaking with SRP and noticing that I will still being billed more than $40 from SRP, I was informed that I shouldve never been told that I would only have to pay a service fee from SRP. The representative from SRP went on to say you only have 15 panels . She then began discussing with me on peak hours and off peak hours, and encourage me on when to use electricity. On June 27, 2023 at 5:18 PM to text **** asking her why am I getting an SRP bill of $167 when I am solar. I also included a screenshot of the bill. **** responds on Wednesday, June 28 at 12:14 PM stating that she sent a request to ************************** to do a production check on the panels to make sure they are producing power. I then sent her a screenshot of the power production. She stated that she dug more into it and that I need to switch my plan to the * 15 plan at which I did. It is now September and Im still being billed so at the beginning of September I started calling synergy there was always no one available. On September ********************************************* management. I was transferred to **** and **** requested my SRP bill and the usage plan. He stated that he will call me back at 4:30 PM , when I did not hear back from him, I sent him another message the following day September 13 at 2:06 PM confirm and he received the documents. He confirmed but never response. I emailed a ************************* at *******************************************

    Business Response

    Date: 10/13/2023

    *****;

    So sorry to hear you are having issues. I apologize that **** didn't get back to you. I am going to have another rep reach out to you to go over what can be done to help with your SRP usage. 

     

    Thanks,

     

    Senergy Solar

     

     

  • Initial Complaint

    Date:07/28/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this service in 2021. They said theyd lower my energy Bill overall. I am paying more than I would have without the solar panels. They said Id get a government rebate the first year for over ***** dollars at least up to *****. That was a lie. I still get a Bill from aps every month. They said I would get money from aps in energy credits every year. But I dont. They assured me that the panels would meet my energy needs they have not. And I cant get in contact with anyone from they re company.

    Business Response

    Date: 07/28/2023

    *******;

    So sorry to hear that your experience has not been up to your expectations. I will have one of our team members reach out to you to see what is happening with your system. 

     

    Thanks, 

     

    Senergy Solar. 

  • Initial Complaint

    Date:12/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Senergy is absolutely the worst company I have worked with in my 47 years of life! They have sold me a system that doesnt work. Made promises they dont keep. The customer service is atrocious and have yet to do anything that was promised. I have had this system since May and live in ***** its hot with a lot of sun and this system is producing about $40 a month which means I am basically paying 2 electricity bills. I have given this company many opportunities to correct the wrongs. H*** they even fired the sales person who sold my this c*** system but yet I cant even get them to communicate.

    Business Response

    Date: 02/08/2023

    Hi *****,

     

    We would love to resolve any questions or concerns you may have. Please reach out to ************ we are open from 8:00 am to 10:00 pm Monday through Saturday or by email at *****************************. 

     

    Thanks! 

  • Initial Complaint

    Date:11/28/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *********** at *********************** with Senergy Solar has been non-responsive to multiple outreaches by phone and email regarding a dispute involving the installation of defective equipment resulting in increased electricity expense and current loan payments on a non-functional system. I've opened a complaint with the **************** GoodLeap (Account#**********, telephone#************), but they are not getting a response from Senergy Solar either. It's been more than 90 days since my initial outreach. I'm seeking reimbursement of 2 loan payments in the amount of $206.96 each plus $330.00 in miscl. costs. Note: I have already been reimbursed 1 loan payment of $206.96 on 10/06/2022 via check#***** from Titan Solar Power TX **** (contractor employed by Senergy Solar). The last communication I received from Senergy Solar was that the second reimbursement check was in process, which was 8 weeks ago, to no avail.

    Business Response

    Date: 02/08/2023

    Hi *******, 

    We would love to work with you to resolve this. Please give us a call at ************ or email at *****************************. 

    Thanks! 

  • Initial Complaint

    Date:10/24/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed contract in may 2023. Panels were installed in July 2023. It is now late Oct. 2023 and panels still are not connected but they are taking payments for their very expensive roof ornaments while I am still paying APS for power. I have contacted Senergy Solar on more than 10 occasions, only to be told that they will get right on it when they respond at all. I did not buy roof decorations, but that is all I have received. At this point I am so frustrated with lack of response and empty promises, not to mention that the panels have done nothing to lower high **** summer heat ( now over ) .

    Business Response

    Date: 10/25/2022

    ********;

     

    So sorry to hear about the issues you have had. We will follow up on getting this taken care of you. 

     

    Thanks, 

     

    Senergy Solar

  • Initial Complaint

    Date:09/20/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in May of 2022 I purchased solar panels for my home with the promise that it would completely take away my electricity bill. Since then I have paid bills every single month that have been $300-$400. On top of that I have a loan payment of $120 each month from the company Goodleap. I have tried to reach out to the company for months and they have failed to consistently contact me and have failed to provide a solution. It had gotten so bad that I have now hired lawyers but I do want to warn others about the scam of a company.

    Business Response

    Date: 02/08/2023

    Hello,

    We have continuously responded to ****'s requests. In addition, We have provided **** with a proof of production indicating that the system he purchased is functioning and has passed all inspections. We have explained on several occasions that if energy usage exceeds purchased production that an energy bill will still occur. 

    We have and will continue to uphold the purchase agreement of this system. 

    Thanks! 

  • Initial Complaint

    Date:07/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Senergy installed my panels today 07/28/2022. ******** arrived at 6am, ******** left the job site without notifying that the work was complete. Shortly after I noticed the home becoming warmer. The ** read that it was set at 76 degrees, yet the house temp was 84. I called Senergy to report the issue. They said they would call me back. I didnt receive a call back so I reach out again. They were not able to provide any help for the. Heat in the evening nor an accommodation for a hotel. Its 9pm, and now 88 in the house.

    Business Response

    Date: 09/03/2022

    So sorry for the issue and delayed response. We took care of everything for the issue. 

     

    Thanks for letting us know. 

  • Initial Complaint

    Date:06/23/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unsolicited calls on a do not call number.

    Business Response

    Date: 07/12/2022

    We apologize for cold calling, we will have you removed from the list. 

  • Initial Complaint

    Date:06/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They installed my solar panels and have not connected them . Now Im paying for a solar panel loan and SRP . I understand I will still have a SRP **** but because I have solar panels it should be cheaper. They dont answer . The email I was having response back came back as undeliverable. They set up a appointment and dont show up and dont call . Im frustrated I want my panels removed or connected.

    Business Response

    Date: 06/27/2022

    *******;

     

    So sorry for the issue, we are going to be out there to get the system commissioned on 6/29. I will have ***** our project coordinator reach out to you to make sure that we go everything about the project and when everything will finalized.  

     

    Thanks,

Senergy Solar Inc is NOT a BBB Accredited Business.

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