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Business Profile

Candy

Sugar Factory - Glendale

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:10/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got hurt at the Sugar factory in Glendale *******. I was served a broken glass which I had got cut on. I went to a hospital and I have hospital bills. Its been over months almost this happen late July Ive been giving the runaround constantly about this issue. Manager to manager nobody has reported the incident . I was told two weeks ago after speaking to the ** that she cannot do nothing about this and shes sending it to her higher up and its out of her hands now she has giving me emails to contact them. I sent emails after emails and havent got a response There was also other problems that occurred at the restaurant that night, a fight had broken out between servers next to the table were my kids. Also were drinks were spilled on my children from a different issue. We had different problems with food. I was told a lot of people were fired because of this from the gm There was also problems with Service. It was just a complete nightmare .

Sugar Factory - Glendale is NOT a BBB Accredited Business.

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