Candy
Sugar Factory - GlendaleThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Candy.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I got hurt at the Sugar factory in Glendale *******. I was served a broken glass which I had got cut on. I went to a hospital and I have hospital bills. Its been over months almost this happen late July Ive been giving the runaround constantly about this issue. Manager to manager nobody has reported the incident . I was told two weeks ago after speaking to the ** that she cannot do nothing about this and shes sending it to her higher up and its out of her hands now she has giving me emails to contact them. I sent emails after emails and havent got a response There was also other problems that occurred at the restaurant that night, a fight had broken out between servers next to the table were my kids. Also were drinks were spilled on my children from a different issue. We had different problems with food. I was told a lot of people were fired because of this from the gm There was also problems with Service. It was just a complete nightmare .
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.