Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company-RSI Enterprises Debt Collector keep messaging me but I have no outstanding debts . I would like removed from this list.

  

  Business Response

  Date: 03/19/2025

  RSI Enterprises, **** has reviewed this and found an account matching the consumer name and number indicated. It does seem this consumer does indeed have a debt in collections with our office and we would encourage them to contact us regarding it. We will however take this as a request to cease communications via telephone and mark the account as such, however the debt does remain outstanding. We consider this matter resolved having met the consumer's requested resolution path.

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im rated 100% disabled veteran and receive my healthcare from the va. I have not lived in ******* sense ************************************************************************************************************************************************************* ******* from 2023 and it is showing up on my credit.

  

  Business Response

  Date: 03/10/2025

  RSI Enterprises, **** has reviewed this complaint and completed an investigation. This is actually for *************************, a lab rather than a hospital. We have 17 different accounts for the consumer for them that are from before the date indicated they moved. We have called a number of times over the years and have received no response. Next steps are up to the consumer, they have not requested we cease and desist and they have not requested validation of the debt, these are just open and valid medical services provided to the patient sent to RSI for collections. Their account has been noted. It should be noted also that we consider all but one of these services to be past the statute of limitations so there is no legal action possible on those accounts, but they are still due and active in our system.

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started getting bills from *********** from some sort of heart doctor. I have never heard of the name of the doctor nor had I ever been to a heart doctor.Each time I was billed I responded to *** medical that I do not know who this doctor is, I have never seen them and do not know why I am being billed.Bills kept arriving, then I was sent to RSI Collections, I told them the same *********** I got correspondence from *** that they have determined the bill is legitimate with sheet attached with a bunch of abbreviations something to do with dermatology no doctors name nor what procedure was done. There is a difference between a heart doctor and a **************** says 88305DPDERMPATH LVL IV Surg ***** then something change invoice from S to CAR.I don't know what any of this is and this is going back to an alleged service date of 5/13/24, ten month and nobody can tell me what doctor I saw and what was ********** is Feb 25, 2025 and since May 2024 I have been billed from some cardiologist I never saw, now as of today it is a dermatologist and *** says it is legitimate.This is fraud. It was disputed before collections it was disputed in writing to *** and I am still being harassed. They called repeatedly until I blocked their number, they cannot tell me what doctor I saw but that doesn't matter.

  

  Business Response

  Date: 02/26/2025

  We also received a ****** review and responded more vaguely there, as well as at Attorney General complaint and responded there with this same detail, but we have completed a thorough investigation regarding this complaint. We have at no time told this consumer in any way this was related to Cardiology, we are not sure where that is coming from. The debt we were sent from our client to collect on was for Pathology, with the medical history the consumer added in this complaint it does seem likely at some point pathology was done at or sent to ***. The consumer disputed in writing to us and we obtained validation of the debt and an itemized statement which we sent to the consumer, it sounds as if that the terminology on the itemized statement is confusing to the consumer, but that terminology on the statement comes from our client, ***, so they would be best for any detailed questions the consumer may have. The consumer has never spoken to us and I imagine that would have helped alleviate some confusion possibly, but after getting the ****** complaint we took that as a request to cease calls and marked the account to not Disturb by phone and removed the phone number, though it appears we only called twice. Other than this we are not sure exactly what the complaints of the consumer are towards RSI Enterprises, **** and it instead seems to be general confusion on their various ******** given their medical needs recently. This balance is $65 and for pathology work completed by ***, there is no corruption here, just a medical service provided that caused a patient responsibility that was never paid and sent to us for collections. It is also mentioned to remove from credit report but this has not and will not credit report because of it's balance.

  Customer Answer

  Date: 02/26/2025

  The original bills from *** were from an alleged visit to a cardiologist.  I told them many times I never saw a cardiologist.

  If the bills were for dermatologist pathology *** had nine months to show proof of what doctor I saw and what pathology was done.

  It seems to me that they send random bills to thousands of people to generate revenue.

  Then after 9 months of billing for a heart doctor, then I get s sheet with some abbreviations from RSI that I have never seen before and they tell me it is valid.  I have never visited a ****************** and if there was a bill for $200 and a $135 adjustment, what about insurance?  I pay $15,000 a year for medical insurance.  If this was really my bill there would be an insurance copay.

  This is a scam and I have had several similar in the past year. I can't recall now if it was RSI on the last one where I had an MRI but was billed for two MRI's, even after multiple explanations, I was sent to collections for $1,500, same the collections agency determined it was valid and if I didn't pay it they would ruin my credit.  Once I complained to the state attorney it disappeared but prior I was in collections for 400 days for a procedure that was never performed.

  The MD last name ***?  No never heard of him/her but we are here now because RSI insists this is a legitimate bill rather than kick it back to *** which is the legally correct thing to do when the consumer disputes the debt in writing.  I don't want my medical history being shared with anyone either *** or posted publicly, I do not give permission for anybody to share it.

  RSI can kick the bill back to *** and the doctors office and they can explain to me specifically what doctor I saw, what procedure was performed and why my insurance was not billed if in fact it is legitimate.

  Regards,

  *** *********

  

  Business Response

  Date: 02/26/2025

  It sounds as if the consumer is unaware of medical billing procedures. A single medical visit can have multiple providers and procedures involved, for instance an emergency room visit could end up with billing and medical work from the facility itself, emergency room doctor, imaging if done, pathology if needed, labwork if done.  It sounds in this case if the consumer truly did not visit *** that they probably had pathology work sent in to their pathology department from another visit. The consumer would need to follow up to find that information out, but we have validated this debt with the client, they also have other pieces of information we can request to further have proof and we will request that even though we have met the letter of the law in every instance so far. Again we have no idea what the consumer is talking about with a cardiologist, this is not in reference to that and we would encourage them to check the dates of service and account numbers to see if that is a separate bill they are confusing it with.  Lastly, the itemization shows a self pay adjustment, which would normally indicate no insurance on file... if the consumer would provide that to us we would be more than happy to follow up with our client with that information.

  Customer Answer

  Date: 03/03/2025

  I was billed or rather statements started arriving for a cardiologist, I sent written correspondence to *** several times stating I never saw a cardiologist.

  I never saw the bill for alleged labwork until it was at collections.  They can send it back to *** and *** call tell me what doctor ordered labwork and what labwork was done.

  I do understand medical billing practices and I do not wish to share my medical records or history with a collections agency.

  If labwork was in fact done then *** is legally obligated to provide the name of the doctor and what labwork was done and if it was done then it would be submitted to my insurance.

  This is an error by USC.  I do not was to hear from *** again.

• Initial Complaint

  Date:01/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with **************. I do not have a contract with **************. ************** is claiming to be the original creditor.

  

  Business Response

  Date: 01/07/2025

  RSI Enterprises, **** is in receipt of this complaint and has completed an investigation. In no way does *** allege that we are the original creditor, our documentation and discussions always indicate the creditor, original amount due, and other pertinent information. The creditor in this case is ************************* for a Date of Service of 5/28/20, in reviewing their system, the creditor sent a number of notices and made calls attempts before turning it over to collections. *** then made a number of notice and call attempts as well, but we only had one contact attempt with the consumer in which she was informed of the creditor and she indicated she wanted to look into it and requested a bill, which we then mailed to her confirmed address.

  It should be noted that federal law limits how long an agency can take legal action for a debt. Because of the age of this account and the creditor involved, we consider this account to be past statute, meaning no legal action can and will be taken by RSI Enterprises, **** However, we had previously reported this to the credit bureaus as a debt due and that debt is still due and we will not request updates to the credit bureaus until it's status changes.

  Having addressed the consumer's concerns that we are an original creditor, we feel this should resolve this matter, we remain open and able to help the consumer resolve the balance should they wish to contact RSI.

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company called my cell phone with an automatic call and I have no outstanding debts . They called spoke fast and i had to ****** the phone number to understand who called. I would like removed from this list.

  

  Business Response

  Date: 07/15/2024

  RSI Enterprises, **** has reviewed this complaint and completed an investigation. We are a collection agency and if we are calling that does generally mean there is a debt in your name or with your contact information. It is very possible to get a debt and be unaware and the best course of action is generally to call and discuss the matter to straighten it out. Having said that, this is a simple Do Not Call request and it is unfortunate the consumer felt the need to complete a BBB Complain rather than call us to request we don't call again or even to request on our website. We will add this number to the Do Not Call list and **** the account as the same. We consider this to resolve the matter.

• Initial Complaint

  Date:07/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with USC *********************** I do not have a contract with RSI Enterprises - RSIMD. They did not provide me with the original contract as I requested

  

  Business Response

  Date: 07/08/2024

  RSI Enterprises, **** is in receipt of this dispute and has completed an investigation. On 9/26/19 we spoke to this consumer and debt was acknowledged and he said would pay it online. With this never happening contact attempts were made at various times over the proceeding years until contact again on 4/28/23, in this conversation the consumer claimed it wasn't him, but was reminded of the previous conversation they had with us. The consumer requested how to remove from credit and it was explained the Medical Debt general behavior once paid was removed by the bureaus, a settlement was discussed and validation of the debt was requested verbally and we obtained and mailed to the consumer 05/04/23. This is the last we heard until this complaint over a year later. As we have spoken to the consumer multiple times, as well as validated the debt and sent proof to the consumer, we find the complaint to be erroneous and are considering this dispute resolved.

• Initial Complaint

  Date:05/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RSI keeps calling me illegally via dialer from spoofed numbers, in error, refuses to escalate my call upon request, **** drops me on voicemails against my direction, refuses to provide me with their mailing address to send them a formal DNC.

  

  Business Response

  Date: 05/30/2024

  RSI Enterprises, **** has reviewed this complaint and completed a thorough investigation. We cannot locate this number as having been a recently called number at all. We found two very old instances in our system, but doubt it is for this consumer as they are long closed accounts so it was probably a number reassigned. It was also mentioned the number was spoofed which is not something we engage as a tool as well as some of the other tactics mentioned not sounding like our staff. There is another RSI that we are often confused for and we wonder if that is the case here? We are RSI Enterprises, **** so if the consumer could please verify that or possible let us know the numbers showing that this RSI called from we can confirm whether it was our organization or not.

  Customer Answer

  Date: 05/31/2024

  **********************
  

  5/6/24 5/29/24 calling **********
  

  ****************************;

  ************************;

   

  **************

  

  Business Response

  Date: 06/05/2024

  It is unfortunate that your experience was less than satisfactory with RSI. However, after review of this complaint, the associated account, the electronic records of exactly what calls/conversations took place, RSI wishes to clarify a few items in this complaint. RSI confirms and can demonstrate that 1) It did not use and never uses 'spoofed numbers', 2) The agent never refused to escalate the calls, 2) RSI does not use "cold drop voicemail" technology, and 4) never refused (as proven in call recordings and letters sent) to provide a mailing address. In fact, the repeated calls/requests for a supervisor by the consumer were transferred to supervisors' voicemail on each occasion, as they were on other calls at the time of the transfer. That is not a refusal to escalate. In fact, the Regional Manager left a return voice mail for the consumer, at the number in this complaint, at 10:04 am EST on that same day. Our mailing address is POB *********************************************

  RSI has complied with all laws, rules and regulations in servicing this account/claim. A return call to the Regional Manager could have resolved this matter immediately by honoring the consumer's request to cease all contact; as such, RSI has removed the consumers phone number and marked this account as a "do not contact". Since that was the desired resolution to this complaint, RSI now considers this matter closed.

• Initial Complaint

  Date:05/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting a phone call from the *** enterprise with no information provided when I answer, other than asking me to call back the same number I had just answered. They call numerous times a day and from a different number every time.

  

  Business Response

  Date: 05/22/2024

  RSI Enterprises, **** has reviewed this complaint and completed an investigation. We located the account(s) in question for this consumer and would encourage to consumer to return the call. We will mark the account to not contact via phone, but it should be noted we have attempted communication via mail and have not received a response, hence the attempts by phone. It's unfortunate the consumer felt the need to do a BBB complaint rather than just return the call so that we can help her resolve the matter. However, having met the requested resolution, we consider this complaint resolved.

• Initial Complaint

  Date:04/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call for collection account from this business stating I owe them money for a hospital visit that I never went to I asked them to validate that this debt was mine and I received a statement bill a statement is not a form a of validation I *** not even reside in the state where this bill is from.

  

  Business Response

  Date: 04/10/2024

  RSI Enterprises, **** has received this complaint and completed an investigation. It seems the consumer may be confused on a couple matters. It was stated that they do not reside in the state the debt is from, but it is UMC *************** in the state they reside in, which is confirmed in the address information provided in this complaint. Regarding the validation piece, Fair Debt Collections Practices Act demands that we validate the debt information with our client for validation of debt, this was done and even further the consumer mentions a statement being sent, which is beyond the requirements of the ****** but we complete in good faith for our consumers that dispute and request validation. If the consumer has further questions we are hopeful they will call our staff to discuss the matter. Having validated the debt as per requirements of FDCPA and addressed the issue of original debt location, we consider this matter resolved.

• Initial Complaint

  Date:03/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reference: NL76230868 Collection later says I owe $6.43 to Sonara Quest, however there's no record of that debt in the SQ customer system - the account literally does not exist. According to their records, I haven't used SQ since 2019.

  

  Business Response

  Date: 04/04/2024

  RSI Enterprises, **** has reviewed this complaint and completed an investigation. We are contracted with Sonora Quest Laboratories to collect on debt that they forward to us when a certain age is reached without payment. When this happens Sonora Quest Laboratories moves the debt to collections status in their system which shows a zero balance, but the debt is still owed.It's unfortunate the consumer felt the need to do a BBB complaint as a call would have cleared up the matter as there would be a lot more information we could share about the bill, charges, insurance payments, tests, etc. as there is not much we can share here. Items to remember is this could be for a family member and may also have been labs taken at the doctor's ****** sent to ****** for processing. We would encourage the consumer to call our staff who can explain. We also will mail a validation of the debt to the consumer which will include an itemization of the charges. Having met the requested resolution we consider this matter resolved.

  Customer Answer

  Date: 04/05/2024

  Clearly, that's nonsense. I have thoroughly reviewed my account and SonoraQuest never asked previously for money prior to this being sent to collections

  You're telling me that it's standard practice that Sonora Quest would remove my ability to trace this debt from my account? That... doesn't seem logical. There's literally no record of any ask for this in the past.

  As of now, you've done absolutely nothing to validate the origins of the debt. I provided my name, contact information, and debt reference information. I'm not sure why you won't provide relevant information proving the origins of this supposed debt.

  

  Business Response

  Date: 04/08/2024

  It seems there was confusion with our last response. We specified that we would mail validation of the debt to the consumer, and include an itemized statement. This is already in process and satisfies the request of the consumer. It also is somewhat standard process for a client to zero a balance when referred to a collection agency to avoid confusion of it appearing as if two debts are due. This can all be cleared up quite easily with a call from the consumer to either our organization or Sonora Quest Laboratories. If contacted I'm sure they could also share information about the charges and if contact attempts were made and with what method. To state clearly: we are mailing via US Mail validation of the debt to the consumer, we have noted their dispute and recorded it, all requests have been complied with in this matter.

  Customer Answer

  Date: 04/16/2024

  Is this a weird joke? You literally sent me documentation where it says, "Amount due: $0.00" at the bottom of every page.