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Business Profile

Consumer Finance Companies

BHFC Finance Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

This profile includes complaints for BHFC Finance Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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BHFC Finance Co. has 4 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/14/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BHFC Financial Services, an auto finance company in ********, *******, imposes a 29% annual interest rate on subprime customers, regardless of their creditworthiness. They also recommend dealerships sell vehicles at 200% of market value, doubling the consumer cost. Unlike typical repossessions where vehicles are auctioned and sale details are promptly notified, **** resells repossessed vehicles directly to new customers through partner dealerships, bypassing legal requirements for commercial reasonableness and consumer notification. Additionally, **** is accused of installing GPS units in vehicles without customer consent, violating Arizona law. These actions question why banks like ******** continue to extend credit to such companies.I am furious with the situation I faced. The signing forms arrived in the mail without clear fee details, showing a lack of transparency. Over a year after the car was repossessed, I was contacted to collect on a vehicle resold just a week prior. Retrieving my personal belongings was difficult, and I was informed of a fee never disclosed during my phone arrangement. Upon arrival, I was immediately asked for money and my keys before collecting anything. When I expressed ignorance about the fee, the agent walked away, leaving me to reschedule the appointment. This ordeal is unacceptable, and now they are trying to charge me for a vehicle I no longer have, disregarding all communication and utterly infuriating.

      Business Response

      Date: 02/07/2025

      The Consumer signed a Retail Installment Agreement to purchase a vehicle. She failed to make one full payment and the vehicle was repossessed. The Retail Installment Agreement was a standard form contract that clearly showed all the fees and terms. BHFC Financial Services, **** was not responsible for the policies or fees of the **************** that repossessed the vehicle. The Consumer is responsible for the deficiency on Retail Installment Agreement. However, if the Consumer wishes to settle this matter she should contact us.

      Customer Answer

      Date: 02/10/2025

      I am writing to formally reject the response provided by **************************** regarding my complaint. Their reply fails to address the core issues of my dispute and contains misleading claims.
      1. Failure to Acknowledge Deceptive Practices
       The business states that I signed a Retail Installment Agreement, but it does not address my concerns about the deceptive lending practices that led to the agreement. If the terms were misrepresented or unfairly enforced, the contracts validity is questionable.
      2. Unreasonable Deficiency Balance
      BHFC Financial Services, **** is attempting to hold me responsible for an unjustified deficiency balance.
      3. Failure to Address Repossession Process
      The response places all responsibility on me while failing to acknowledge any potential wrongdoing in how the repossession was handled. I request documentation proving compliance with all applicable repossession laws, including proper notice, opportunity to cure, and fair sale of the vehicle.

      Business Response

      Date: 02/10/2025

      The Consumer purchased a vehicle by signing a standard form contract for ******, the Retail Installment Agreement. This form contract clearly represents the all the terms in of the Retail Installment Agreement, including the interest rate, the length of the contract, and the monthly payment. The vehicle was legally repossessed after the Consumer failed to make one payment on the loan. The vehicle was then sold and the Consumer is responsible for any deficiency regarding that loan.  

    • Initial Complaint

      Date:08/22/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have auto loan with the bank and I made of payment of 345 and the payment was supposed to be 350 and when I paid it they repossessed my vehicle. So I called and tried to see what was the issue and they explained that I didn't pay them what they wanted. So I ask what did I have to pay to received my car back after I just payed 345 they said they never received the funds which was weird and then they told I would have to pay 1700 to get my car back. They wanted me to pay 1500 for my pay off and 250 for repossession fee. So I also ask them where was my vehicle located so I can get my personal property. They didn't want to tell me and that I would have to pay the full amount to know where my car and for me to get my property. Which I thought was illegal so the next day I called cause to speak with someone else with the recovery department. They also mention for me to retrieve my personal belongings I would have to pay a fee and now it's a key fee of 100 dollars which is weird cause before they made the key I had to pay full amount and now I don't. So days go by I make arrangements to make the payment. One day I go up to there office to make a payment not knowing the my personal property was there the whole time. So once I made the payment they end up bringing out some of my belongings. So now I'm missing important pictures and pool stick also a watch charger. I just believe the broke so many laws and I would like to see if I can get compensated for this time and property I lost 8-6-2024 to 8-16-2024

    • Initial Complaint

      Date:08/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So basically, Im trying to get the final payment of my car so I can just pay it off but theyre trying to give me a difficult time they keep telling me Im supposed to pay to somebody else even though Im not then they put me on hold just to still tell me they dont know who Im supposed to pay it to when Ive been paying them and they are also on my credit so I know for a fact they are lying.

      Business Response

      Date: 08/21/2024

      Mr. ********** account was sold to a collection agency. BHFC Financial Services, **** contacted Mr. ******** and advised him of his current balance and settlement arrangements to pay the remaining balance. We look forward to working with Mr. ******** to resolve this matter. 

      Customer Answer

      Date: 08/22/2024

      I still didnt get everything Im requesting for, which is my CarNote balance to see how much it is cause what they sent me still doesn't add up to what I have to pay

    • Initial Complaint

      Date:07/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Where do I began I financed my car from this make shift finance company in February 2024 its been nothing but non sense with this company they are so money hungry. I missed my car payment $400 something dollars in June due to me being out of town with a locked bank so my plan was to pay it when I got back literally not even 24 hours after I got back home they repoed my car I kid you not they also cut all communication with me because I told them to email me and not call me certain times due to me working who does that? So I ask them how much to get my car back they say $1630 okay I tell them Ill pay that the 17th next day I go get my important belongings out of the vehicle couple hours later they call me to tell me the bank ended my loan and I cant get my car back unless I pay it off. They have yet to tell me what other payments I missed for them to take my car and they have to tell me why the bank stopped my loan. Also in my contract it states nothing about repo policies with them nor does it state missed payment consequences. Just run from this company. Oh not to forget the loan or even the car payments NEVER showed up on my credit I bet the debt of me owing them 14k will tho because they are a shady company and takes peoples cars.

      Business Response

      Date: 07/17/2024

      The Consumer's Retail Installment Agreement clearly states that her monthly payment was $461.73. The Consumer's payments were to begin on March 29th, 2024. The Consumer made her first payment late on March 31st, 2024 and for only $400.00.  Over the next four months the Consumer continued to make late or insufficient payments leading to her being over 41 days in arrears on the day the vehicle was repossessed.  

      The Retail Installment Agreement also states that if the Consumer fails to follow through on her obligation to make timely payments for the appropriate amount that BHFC Financial Services, **** could take immediate possession of the vehicle. Due to her default BHFC Financial Services, **** legally repossessed the Consumer's vehicle. 

      BHFC Financial Services, **** has provided the Consumer with a copy of her payment history.

    • Initial Complaint

      Date:07/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I VOLUNTARILY RETURNED THE **** DUE TO LACK OF PROPER SERVICING BY THE DEALER. AS THE *** I BOUGHT BROKE DOWN 3 DAYS LATER AND WHEN I CONTACTED THE DEALERSHIP THEY TOLD ME IT WAS NOTHING THEY CAN DO AS IF THEY DIDNT SELL ME LEMON. THEY REPORTED IT TO MY CREDIT WITHOUT MY PERMISSION. According to FCRA section 605B, it is illegal to report information on my credit report without my permission. Thank you please remove this from my credit report. I would like to have it removed immediately

      Business Response

      Date: 07/15/2024

      BHFC Financial Services, **** were assigned the Consumer's Retail Installment Contract after the Consumer purchased the 2012 **** FOCUS. BHFC Financial Services, **** was not involved in the sale of the vehicle. As part of the Retail Installment Agreement the Consumer authorized BHFC to report the various ************************** The Consumer quotes the **** as part of her Complaint, however the **** applies to third party collection agencies and not the original Creditor. 

    • Initial Complaint

      Date:01/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had the truck repoed back in march of 2016 I left a bad review but it wasn't enough ive seen other reviews that I wasnt the only screwed over but I has personal belongings that I never recovered thanks to them I do plan on possibly suing them no one should have to deal with thieves like this unacceptable

      Business Response

      Date: 01/29/2024

      The belongings were held by the repossession company for the statutory required time period. 

      Customer Answer

      Date: 01/29/2024

      unacceptable i will be looking to *** both for unprofessional bad service and is***s of truck st time and belongings no one should ever suffer scum like this again??????

    • Initial Complaint

      Date:07/31/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi my insurance company sent you guys too much money and I will like to be reimbursed for the funds that was over sent

      Business Response

      Date: 08/01/2023

      The **************************** paid off the entire loan as the vehicle was deemed a total loss from an accident.  The **************************** requested a 10 day payoff on July 25th, 2022 and BHFC Financial Services, Inc.  provided them with the amount required to pay off the Consumer's loan at that time.  Had there been an overpayment of funds the Consumer would have been refunded any overpayment when the insurance claim settlement was received. 

    • Initial Complaint

      Date:07/06/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is not my account. I am not liable for this debt with BHFC FINANCE CO. I do not have a contract with the collection BHFC FINANCE CO, they have not provided me with the original contract as requested.

      Business Response

      Date: 07/10/2023

      In reviewing the Consumer's complaint to the Better Business Bureau we audited the Consumer's account.  BHFC does have a signed contract with the Consumer and the signature matches the Driver's License provided with the application.  If the Consumer still believes that this is not their account they need to contact our office and provide a copy of their Driver's License and a police report reporting the identity theft. 

    • Initial Complaint

      Date:07/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have no statements on my credit report about my payments or that Ive paid my loan off. When I go to apply for a vehicle they claim i have no history of an auto loan

      Business Response

      Date: 07/05/2023

      Upon receiving the Consumer's complaint we researched the Consumer's account.  According to our audit of her account her account information has been reporting correctly and her loan has been showing paid off since August, 2021.

    • Initial Complaint

      Date:04/27/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I believe my consumer right were violated by this company 12 U.S.C. 5531(d) states that the Consumer Financial Protection Act (CFPA) defines abusive acts or practices as conduct that: (1) materially interferes with the ability of a consumer to understand a term or condition of a consumer financial product or service; or (2) takes unreasonable advantage of (A) a lack of understanding on the part of the consumer of the material risks, costs, or conditions of the product or service; (B) the inability of the consumer to protect the interests of the consumer. I am constantly lied to and threatened by this company. Im struggling to pay my car note Im 29 days behind and they are telling me I could be charged with a felony which undoubtedly is misinformation.

      Business Response

      Date: 04/27/2023

      Upon review of the Debtor's complaint there appears to be numerous that require discussion.  Please contact BHFC Financial Services, *** at  ********************* and we can discuss this matter. 

    BHFC Finance Co. is NOT a BBB Accredited Business.

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