Complaints

This profile includes complaints for New Deal Preowned Autos's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  New Deal Preowned Autos

  4611 W Glendale Ave Glendale, AZ 85301-2810

  
• 

  New Deal Preowned Autos

  PO Box 126 Glendale, AZ 85311-0126

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealership has faulty cars and even though they are second-hand use, ***** ****** and his mechanics do not inspect or test the cars. They are worse than lemon cars. The first day we got our ****** Altima Gray 2017, it drove amazing. A week later, transmission failed, brakes were making noise, wheel alignment was all messed up. The test drive was fine on smooth pavement, but after driving a while we could clearly tell the car had issues. They inspected the brakes and found no worn out usage then, the transmission needed replacing after stalling. They changed them because it was in the limit of warranty. Now, fast forward we come to realize they never replaced the transmission fluid, coolant, brake fluid, and oil after draining it to change the transmission. Fast forwards some more, February 3rd 2025, the BRAKES DONt work!!! We had a collision accident where two minor children were in the back seat, airbag deployed giving a minor concussion and now we are left without a car. This place NEEDS to be investigated as there are so many terrible reviews on **** only! They remove bad reviews on ****** and bribe customers with a gas card if they leave a good review. We want a refund for the amount we put down on the car to buy a new one at a different location. This place needs to be shut down. I will hire a lawyer as well. The truth will get out about this place and I will make it known. I need help investigating and need some answers asap.

  

  Business Response

  Date: 02/13/2025

  We are never happy to hear a customer has had a problem with a used vehicle they purchased from us. However, sometimes in this industry these things happen.
  After reviewing the complaint above we respond as follows:
  
            We would first like to say we are glad everyone is safe from what appears to be a vehicle accident. Customer did purchase a ****** Altima at the end of October. The customer brought the vehicle back for transmission issues as stated. We had the vehicle inspected and replaced the transmission with a brand-new transmission from ****** all at no cost to the customer. This repair was done back in November. The other concerns customer had at the time were inspected and vehicle was found to be in proper working order once the transmission was replaced. This accident appears to be a few months after this repair was done as shown on the report the customer uploaded.The statement that there was never any fluid replaced is just wrong. The vehicle would not have been able to drive let alone for a few months after the repair. The photos uploaded show a spare tire on the front of the vehicle. This can severely affect the way a vehicle operates. We recommend the customer to contact their insurance company in regard to this accident as this is what it appears to be is a vehicle accident. Again, this accident happened months after the repair was done to the vehicle.
  
  We would like to thank the Better Business Bureau for your time and help in this matter. If you have any further questions, please do not hesitate to contact us.
  
  Sincerely,
  New Deal Pre-Owned Autos

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we bought a car 2013 **** Escape on the 07- 14- 2024, and we bought the car straight of the showcase floor. it has only 97,00 miles on it we paid ****** for the car. As we were driving home the car began to start jerking. we took the car right back and told them about it. The mechanic looks at the car then he drove it with us in it and he said oh my wife has the same car and her car act just like that. it might be a front wheel drive but ill check it out for you bring the car back in the morning around 8 am and I have the answer for you about 12 we didn't hear from the guy at 12 I called could not get the guy they kept telling us to call back when we did get in touch with the guy it was around 5 pm he told us it was some type of leak in the line and they fixed it. So we took the car home two days later the car start acting up again they didn't want to do nothing about it so my husband took it to another dealership they look at it but before the look at it they look up the car and seen that this car was in recall so we paid ****** dollars for the technician to do all the test on it to find out the problem it has something to do with a chip. so, we called the **** Dealer Ship about it, and they told us it was expired and there is nothing they could do about it, so we went back to the dealership where we bought the car and talk to the manger and the manger happens to be the mechanic as well. and he said we will not pay for it to get fix. I can call the mechanic I work with, and I don't know what he will charge you but can have him to give you, my discount. We called never heard back from the manger all we want is a refund or get the car fixed.

  

  Business Response

  Date: 07/23/2024

  We are never happy to hear a customer has had a problem with a used vehicle they purchased from us. However, sometimes in this industry these things happen.
  After reviewing the complaint above we respond as follows:
  
  Customer purchased the vehicle on 6/8/24 not 7/14. We always recommend the manufacture dealer when it comes to programming a vehicles computer. After hearing the **** dealer was unwilling to work on it. We contracted a mobile programing company, and it is our understanding they were able to fix the issue and update the software needed as of 7/22. This was a $180 service that is typically considered maintenance on a vehicle. However, as a good faith gesture New Deal will cover the cost and it is our understanding the issue is resolved.If it is not resolved, we ask customer to set an appointment for us to further diagnose.
  
  We would like to thank the Better Business Bureau for your time and help in this matter. If you have any further questions, please do not hesitate to contact us.
  
  Sincerely,
  New Deal Pre-Owned Autos

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2013 ****** Xterra from New Deal Auto on June 6th. I took it for an oil change immediately after. On June 12th the car overheated and I had to park the car. I reached out regarding the warranty on the car and was told it was not valid or not accepted; At the time of purchase I was told that for any repairs or issues I needed to use the warranty.I parked the until June 18th and took the car to Brakes Plus for diagnosis and repair:I was charged for the following services: Brake Pads Front Brake Pads Back Flush Brake System ********************** (found material in the fluid)2 Part Fuel ******************* Steering Flush Thermostat with Houseing Replace Thermostat Heater Hose Assembly 1 Heater Hose Assembly 2 Replace Radiator Hose Thermal Fan Clutch Replace Cooling Fan ************************ Tire Repair - S**** in Driver's Side At the time of negotiating the price I was given 2 options; I was forced to get a warranty and gap for $1000+ and or have $1500 added to the price of the deal; I opted for the lower payment with the warranty and gap; I was told I could give a $1000 down; Later told they required $1500. I agreed to pay $1000 at the time of the sale and post date $500 for the 21st; I am unable to pay the $500 as I have spent over $2500 in repairs on the same vehicle; I reached out to Credit Acceptance to see if I could make arrangements on the balance of the down and they said that is up to the dealer as that is their money; I have been on hold with the dealer for 45 minutes; I've called again and they transfer me and place me on hold; I would like to file a complaint on the dealer and either receive reimbursement for the repairs or they accept the loss of the $500 balance on the down payment; *********** Mgr said I would not get my plates or registration if I don't pay-transferred me at my request and I was on hold, called back and they keep placing me on hold.

  

  Business Response

  Date: 07/09/2024

  We are never happy to hear a customer has had a problem with a used vehicle they purchased from us. However, sometimes in this industry these things happen.
  After reviewing the complaint above we respond as follows:
  
  After looking into this vehicle, the registration was processed on the 25th of June. Customer will receive their plate and registration directly from Motor Vehicle. As far as the issue with the vehicle and the attached paperwork. It appears it needed a thermostat and a hose for the over heating issue. New Deal will go ahead and waive the $500 remaining balance on the account for the customer. There will be no balance owed going forward.
  
  We would like to thank the Better Business Bureau for your time and help in this matter. If you have any further questions, please do not hesitate to contact us.
  
  Sincerely,
  New Deal Pre-Owned Autos

  Customer Answer

  Date: 07/10/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:03/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle from New Deal Pre-owned auto on 11/11/23, only to find it putting my children in danger on 11/26/23. When I attempted to reverse, the car unexpectedly surged forward, hitting a pole. Upon seeking assistance from the dealership, *****, the service manager, callously dismissed my concerns, citing that since it was the 16th day of ownership, they were no longer obligated to help.After towing the car to a mechanic, it was determined that the vehicle was never fit for safe driving and should not have lasted beyond two weeks. Despite this, the dealership held onto the car until December 27th, 2023. Upon its return, further inspection revealed that no repairs had been made, and critical components were disconnected, rendering the vehicle unsafe.Contacting the bank revealed conflicting information: while the dealership was obliged to repair the car within 30 days per contract terms, they failed to do so. Despite state laws mandating a 15-day window for such issues, the dealership disregarded this. Subsequently, the bank deemed the contract fraudulent and agreed to cancel it.Upon returning the car to the dealership and requesting a written cancellation of the contract along with my deposit, I was met with hostility from male employees who adamantly refused my request. Despite this, the dealership repurchased the car from the bank but has yet to remove the contract details from my name. Additionally, the bank, despite initially siding with me, has ceased communication and is now demanding payments.I am left in a precarious situation, unfairly burdened with payments for a car that has jeopardized my family's safety, and struggling to rectify the unresolved contract issues.

  

  Business Response

  Date: 04/16/2024

  We are never happy to hear a customer has had a problem with a used vehicle they purchased from **. However, sometimes in this industry these things happen.
  After reviewing the complaint above we respond as follows:
  
  Customer purchased a 2016 Buick Enclave in November as stated by the customer. Two weeks later the customer notified us of a transmission issue. We did not have any loaner vehicles to give the customer, the customer said they could not leave the vehicle with us to inspect unless they had a vehicle. Eventually in December we were able to replace the transmission at no cost to the customer. That was the only concern at the time. Month later, in January, the customer called and said there was a CEL for other issues as stated. We explained that it is pass the implied warranty period but if there is an issue with he transmission we would have no problem inspecting. Customer was told that the transmission is in relearn mode. This is common with newer vehicles as the computers take a while to program to new major components such as a transmission. If the customer is still having issues with the transmission, we ask to simply bring the vehicle back to us. We do not and have not had any interest in the vehicle or buying it back after the sale. We can do any work needed on the vehicle at cost for the customer as a good faith gesture. Again, if there is any issue with the transmission that was replaced,we ask the customer to bring the vehicle back.
  
  We would like to thank the Better Business Bureau for your time and help in this matter. If you have any further questions, please do not hesitate to contact us.
  
  Sincerely,
  New Deal Pre-Owned Autos

• Initial Complaint

  Date:02/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently financed a trucked through this Dealership on 10/16/23. We are pursing action due to their negligence and failure to act in good faith. They have been unable to retrieve the title of the truck and produce a license plate due to being unable to contact the previous owner. As a result, we believe the contract should be rendered null and void. Furthermore, the truck has had numerous major issues since driving it off the lot, none of which were disclosed to us prior. Since the first week of having the truck to current day, the truck has been in and out of the dealership more than 3 times for days/week(s) at a time, yet the issues still persists to this day. Aside from the missing title, the main issue is the excessive smoking coming from the exhaust (I can provide proof and mechanic reports). The dealership was unsuccessful with each attempt to fix the smoking issue. In fact, after one of the services on the truck, it all of sudden would accelerate on its own - while touching the pedal and without. I can provide more information on all of this along with our communication with the dealership. I believe the total cost of the truck comes out to $23,359.68. We put $3,600 down and have paid thousands since. We shouldn't have purchased from this dealership as the reviews online raised multiple red flags but they reassured us otherwise and did not disclose anything wrong with the truck.I don't know what you are able to do here but I was advised to submit complaints to the following three - you, Attorney General, and ******** whom we financed the car to. I've already tried to initiate an investigation through Westlake and provided them all the information but they have not been responsive or seemingly helpful. Given the circumstances, we believe it may be possible to void the contract and be given full reimbursement. We greatly appreciate your time and consideration into looking into this. Please don't hesitate to reach out with any questions!

  

  Business Response

  Date: 02/15/2024

  We are never happy to hear a customer has had a problem with a used vehicle they purchased from **. However, sometimes in this industry these things happen.
  After reviewing the complaint above we respond as follows:
  
  If the customer would like to return the vehicle, we have no issues giving a full refund as well as any payments that the customer has made as long as show proof of payment. We are aware of the situation and again, if the customer would like to return the vehicle will give full refund of down payment as well as any payments the customer has made in the mean time.
  
  We would like to thank the Better Business Bureau for your time and help in this matter. If you have any further questions, please do not hesitate to contact us.

  Customer Answer

  Date: 02/16/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************************
  
   
  

• Initial Complaint

  Date:02/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a car on January 12th 2024. A 2017 **** focus. The place New Deal Auto offers a 15 day warranty. The cars transmission went out on the 26th day. They offered to get it checked but said we would have to pay for the repairs because the warranty passed. We now can't trade it in anywhere unless we pay the whole loan off. We paid 500$ up front, and the car loan is 9,000$ more. We now need to get another car thar runs and might need to let this car get repossessed since we can't af**** to pay for a car that doesn't run. This will mess up our credit. I think the business is selling cars without checking the cars for needed repairs and with the 15 day warranty being the exact date of the 15 day lemon law they are getting away with it. This isn't the first complaint about them doing this on their reviews. We want them to take the car back off our hands.

  

  Business Response

  Date: 06/11/2024

  We are never happy to hear a customer has had a problem with a used vehicle they purchased from us. However, sometimes in this industry these things happen.
  After reviewing the complaint above we respond as follows:
  
  Customer did purchase a 2017 **** Focus from us on January 12th. We ask the customer to bring the vehicle to a repair shop down the street located at *************************************** **** is the general manager at this location and will be made aware to have the vehicle inspected at no cost to the customer. What we are finding out about these **** Focus transmissions, is they have clutches that seem to wear out over time. These can typically be replaced for around $2200 parts and labor. New Deal is willing to split the cost of the repair for these clutches with the customer.
  
  We would like to thank the Better Business Bureau for your time and help in this matter. If you have any further questions, please do not hesitate to contact us.
  
  Sincerely,
  New Deal Pre-Owned Autos

• Initial Complaint

  Date:02/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** was our sales person. He completely blew me off and only spoke to my boyfriend. When boyfriend re directed and said the vehicle was for me, **** then just told us to look around the lot and yell when we found something.We did ask if we could take the vehicle to a mechanic to look over. He said no and gave no further explanation as to why. We really needed a vehicle so we bought it. Now I am facing $7k in repairs that the crappy warranty wont cover. Spoke with *** the finance manager about what we could do. He called me a liar about taking the vehicle off the lot and would need to speak to ***** the service Manager. *****, kept telling me to stop talking until he was done talking and said the we could take the vehicle to their recommended shop but it would be our responsibility no matter what and would probably be around $5k to fix.I paid $10k for the vehicle. Why would I put another $5k into it. I just want a running vehicle. Which, I dont have at the moment and havent had for over a month now.

  

  Business Response

  Date: 02/15/2024

  We are never happy to hear a customer has had a problem with a used vehicle they purchased from us. However, sometimes in this industry these things happen.
  After reviewing the complaint above we respond as follows:
  
  Customer purchased the above vehicle on 8/13/23 with ******* miles at the time of sale.  The attached invoice from ***************** shows dated 1/24/24. The last reported mileage according to ****** was ******* on 12/27/23. It is impossible to know what could happen with a vehicle ***** miles after the sale. We have looked at the ***************** estimate and would say this estimate is way overpriced. We have sent the estimate to a few shops, and all are way below the estimate stated. We never recommend taking a 10-year-old vehicle to a Franchise dealership, as they are the most expensive as far as cost. For example,the TIPM part that ***************** has for $2,086 for just the part cost. These can be purchased from an after-market businesses and our cost is $340 with one hour labor to install which is normally only around $100. The entire estimate if the customer would want to have fixed all at our cost would be $1600 parts and labor.The main items we would recommend would be Engine Cooler and TIPM for now and the other items could have fixed at a later time. Those two items would be $1,100 total parts and labor. That is our cost and as can see an extreme discount from ***************** estimate. If customer would like to schedule to have the vehicle brought in, please let us know and we will be happy to schedule it.
  
  We would like to thank the Better Business Bureau for your time and help in this matter. If you have any further questions, please do not hesitate to contact us.

  Customer Answer

  Date: 02/15/2024

  I have already taken the van to another shop to be fixed. I have been over a month without my vehicle and 2 payments have been made since the issue started

  

  Business Response

  Date: 06/04/2024

  Appears the customer is having the issue fixed at a shop already. If there is any work that is needed in the future, we have no problem having our repair shop down the street do repairs at cost for the customer. Address to the shop is ***************************************. Feel free to reach out any time to schedule. 

  Customer Answer

  Date: 06/06/2024

  Vehicle warranty only covered getting the engine. Not installing it nor fixing the other issues still totaling in almost $10k. Had vehicle voluntarily repossessed. This vehicle should have never been sold. 

  

  Business Response

  Date: 06/11/2024

  If the vehicle is having an issue still, please bring the vehicle to us and we can provide repairs at a discounted rate. If there is an extended warranty that is great, as we can normally get everything covered from the warranty company. If the vehicle is no longer in customers possession, unfortunately there is not much we can do. 

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used car from this dealership, and it broke down 10 minutes after I drove it off the lot. That was 10 days ago. I paid cash for the car. I was told I had a 15-day or 500-mile warranty. They have promised that the car would be ready the next day three times. Now, it appears they are ignoring my calls. I have no transportation. They promised me a loaner car when the car broke down. That never happened. I would like to have my money back at this point. If they are unable to repair the car, I should get a refund. They handed me a folder and told me that it contained the contract I signed. I have now discovered it is just the extended warranty paperwork. I feel like I was duped.

  

  Business Response

  Date: 06/14/2023

  We are never happy to hear a customer has had a problem with a used vehicle they purchased from **. However, sometimes in this industry these things happen.
  After reviewing the complaint above we respond as follows:
  
  We have repaired the vehicle and have returned it to the customer. Due to the age of the vehicle,it was not easy to get parts or find someone that could program what was needed for the vehicle. We communicated with the customer that we were doing our best we could. All our paperwork is done electronically, and we can email over all copies if needed. We normally put the customers email during the write up process but sometimes it can be miss-typed and not received. We can double check with the customer email and make sure receives everything.
  
  We would like to thank the Better Business Bureau for your time and help in this matter. If you have any further questions, please do not hesitate to contact **.
  
  Sincerely,
  New Deal Pre-Owned Autos

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New Deal Pre-Owned Autos sold me a lemon. After 3 days of ownership, check engine light came on. We took it to the dealership for repairs under warranty and the vehicle still had same issue after picking it up. We returned it again. They have had the vehicle for 45 days; 41 of which have been consecutive. They keep giving me the run around. Under the ** Lemon Law I want them to refund my money in full. $8793.09. I have also sent them a demand letter with a copy to the Attorney General.

  

  Business Response

  Date: 06/01/2023

  We have been in communication with ****************. His vehicle is ready for pickup. The vehicle had to have a major head gasket repair done and this was sent out to a third party repair shop. We wish it was a quick and easy repair however in todays world a major repair does take some time to complete. We wanted to make sure the vehicle is ************* and we have driven the vehicle over 80 miles since completion of repair. **************** is welcome to pick up the vehicle any time.

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent all my taxes on this car its a 2008 Jaguar x type and now it needs 7 grand worth of work done to it and they said they will not touch it please help me I put 5k and I owe 5 more grand Im just trying to get my money back hosently I dont want the car

  

  Business Response

  Date: 03/02/2023

  We are never happy to hear a customer has had a problem with a used vehicle they purchased from us. However, sometimes in this industry these things happen.
  After reviewing the complaint above we respond as follows:
  
            We spoke with ******************** about the vehicle he purchased. The vehicle is a 2008 Jaguar as mentioned. It is our understanding the vehicle was taken to  a Jaguar dealership for inspection after the sale. Any 15-year-old vehicle will have what manufacturers call Recommended Maintenance. It is our understanding that Jaguar which has an almost $300/hr labor rate most likely will want to install and make the car ***************. If there are any issues that are preventing the vehicle for being used for the purpose intended, or any issues making the vehicle not driveable. We would of course stand behind and request the customer to make an appointment and have those issues repaired under the 15 days /500-mile implied warranty. However, if a vehicle needs maintenance items such as,shocks, struts, boots, belts fluids etc. Those items are considered general maintenance items that do not prevent the vehicle from being operated for purpose intended.
  
  
  We would like to thank the Better Business Bureau for your time and help in this matter. If you have any further questions, please do not hesitate to contact us.
  
  Sincerely,
  New Deal Pre-Owned Autos