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          Business Profile

          Freight Forwarding

          The UPS Store 4740

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Freight Forwarding.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/08/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            This issue is in regard to a package shipped tracking #1Z5W2E200157288488 and the outrageous price charged. The package in question was shipped next day. This is the issue, 2 actually. First is the price, when it was shipped, we were charged $106.18. I thought this was an extremely high price but figured maybe there was something with all the price increases going on or whatever. When I went to track it i decided to check and see what the cost was on the *** website and come to find out i was charged OVER DOUBLE! If it had been done under the flat rate fee, the cost was only $50.25. Now, I don't believe in the idea that they should have to dedicate significant time to search for the best possible price, scouring all their resources. I do however believe a basic fundamental aspect of customer service is to at least take a quick look and provide the lowest possible price, i entered the information and the price came right up with no effort, so i don't know how the store couldn't have seen it. The second issue just added further insult to injury. We paid double the cost and didn't even receive next day delivery! it was delivered on the second day! 2nd day delivery was only $36.60. This whole situation is simply unacceptable.

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          BBB Rating & Accreditation

          B-

          This business is not BBB Accredited

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          Years in Business: 17

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          500 N Estrella Pkwy Ste B2

          Goodyear, AZ 85338-4136

          Visit Website
          (623) 925-4759

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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