Business ProfileforRodeo Ford

I scheduled an appointment with Rodeo Ford to take my car in due to a letter that I received relating to the ongoing issue with the *** (Transmission Control Module). The scheduler told me they would need the car 7 -10 days to review for service. I scheduled it during a time I would be on vacation. On 10/5/23, I called and made the appointment for 10/16, but the car was dropped on 10/15, Sunday evening. The service envelope listed details of why I was bringing the car in, along with the attached letter I rcvd frm ***** I advised I wanted them to check:*** issue (attached letter0 Check engine light SYNC Reboot as it updates (screen timeout for a few minutes)Bluetooth - for audio calls only stopped working until battery replaced 9/15/23 All other functionality of the Bluetooth worked fine. I rcvd a call frm Rodeo Ford service department telling me they had an issue with the car shutting off on them, which it has never done. Then, I was told that I would need to replace the motor mounts. I instructed them that they were already replaced barely a year ago. I was told they would investigate it further. The next time I heard from them was them telling me after testing the component for the Bluetooth, they could not get the radio to come back on. They were working to get it figured out and would call me back. Each time afterwards has been me calling to follow up as to what was going on. I only heard from them once after testing the ***** audio control module is what ***** told me and no one else has reached out. Ive been calling and calling to get an update and I am getting the run around or no satisfactory answers to resolving this. We are beyond week 3 and I still havent heard from anyone. Now, I have to drive over there to see what is going on with my car. They need to rectify this issue as this is completely unprofessional and unacceptable. My car should be given back to me the way I gave it to them. Radio and Bluetooth working in tact.