Customer ReviewsforNorwall Powersystems

Ordered a Generac generator on 3/2022. Was supposed to be delivered 12/2022. No updates unless we called. Was told when we called that new delivery date was 3/2023. That date came and went. Called again, new date is 7/2023. Not holding our breath!

We apologize if the customer had a poor experience. ********************** reached out to the customer 8/10/22 with the most current lead times provided by Generac the manf. The lead times and availability are out of Norwall's control and are the sole discretion of Generac. The generator was shipped 6/14/23. 

Absolutely horrible customer service. Employees are combative and dishonest. I placed three different orders and had issues with two of them. Save yourself the headache.

Customer ordered a product, the item shipped out via *** 7/15/22. The product is then in the carriers possession. *** attempted delivery 7/20/22, 721/22 & 7/27/22. The package was refused according to *** documentation and stated customer did not order 8/12/22. The product was returned to the warehouse. Norwall attempted to contact customer 8/17/22 when the product arrived back in the warehouse. The customers voicemail was full, so an email was sent. Customer then emailed a response that he did not refuse, however *** provided documentation it was. Customer was informed that if he wanted the item shipped back out, he would be responsible for the returned shipping cost and the reshipment cost. The customer then replied with an unprofessional, threatening email. Norwall will not tolerate verbal or written abuse or business threats of any kind. Customer was refunded minus shipping costs and restocking fee 8/18/22.

I ordered a Kubota Filter (P/N: 32721-58242) through Norwall Powersystems because they offered a better price by about $5 and offered free shipping. They charged my credit card immediately, (which got hacked shortly after the purchase). I took a full 8 weeks to receive the filter which was damaged. I have read this is not a unique experience, many people have received damaged goods from this business. It was not damaged in shipping either, like Norwall likes to fall back on as an excuse. The shipping box was in pristine condition. The Kubota filter box was beat up and the filter inside was dented. They are obviously buying up and reselling damaged goods that were returned by people. I WOULD NEVER BUY ANYTHING FROM THIS PLACE EVER AGAIN.

It is unfortunate that the customer received a damaged product. We do not have any indications the customer called to inform us of that. The Filter was shipped directly from Kubota to us. We are not able to control the time restraints we are experiencing from our vendors due to the Covid-19 shortages or staffing, these are beyond our control. Norwall does NOT sell used or damaged merchandise. If the box was untarnished as indicated, then it came directly from Kabota that way. If you are unhappy with your product from Kabota, please feel free to reach out to them and see if they will exchnage it for you. It is a defamation of our business to post false allegations, without calling to inform us or providing us the opportunity to correct the supposed issue.

Paid for and received an electric start generator.the battery was no good. IMO,*********************** is about the sorriest excuse for a customer support representative I've ever encountered. This all started back in January,after several emails I still haven't received the replacement battery. *************** has advised for me to buy a new battery and send him the receipt and they'll cut me a check. Me:Yeah right. No wonder norwall power supply has a D- score with the BBB.

We apologize for your experience, however we have no employees with that name and we do Not sell or warranty batteries. The customer must have been speaking with the manf, as we have No records of any emails or phone calls about any complaints from this customer. If the customer is having warranty issues please have them contact Duromax and leave their bad review for their product and their customer service issues on that companies BBB site.

Norwall Powersystems will tell you that your order from their company website is free Shipping even after giving your zip code this an out right lie and false info on the web after placing my order, they emailed and demanded $50.00 for shipping which I paid in order to get the generator. However when the generator arrived strapped to a pellet with the box in perfect condition i checked the top of the box and looked at the generator from above the generator looked great . when removed from the box the next work day we found the control panel was very damaged we called them an got the response that the damage was my problem they would not do anything.Do not do business with this company they are criminals selling junk

Please see Shipping Terms that are indetified on the website. FREE SHIPPING Terms All generators include 24 Hour Delivery Notification and Residential Curbside Delivery.Delivery truck is a full size 18 *******. Applies to the ********************. *Free Shipping is curbside service only. If you require shipment outside of the ** please call for additional information.*Curbside service means the freight company will deliver to your address and lower your generator to the ground when ********************* is included. The freight company will not back down driveways, place a generator in a building or where it is being installed. You are responsible for arranging the movement from curb.Some restrictions apply to "Free Shipping" you may either view our Shipping Information page or contact us for details. Extra Shipping Charges include but not limited to:Ferry delivery charge Re-delivery charge Re-consignment charge ***************** Area Surcharge Special sized truck needed delivery fee Limited Access delivery Fee.The Customer also received an email informing them to:Inspection Delivery. DO NOT ACCEPT DAMAGED GOODS. You MUST Inspect the product BEFORE you sign for the delivery. DO NOT sign anything before inspecting the delivery. OPEN the *** and LOOK inside for damaged or borken accessories.The customer has a responsibility to inspect the entire shipment and has the option to refuse the delivery and a new unit will be shipped out to replace it.The customer had an opportunity to refuse and inspect the shipment and they chose not to do so.