ComplaintsforeCRATER.com
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Complaint Details
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Initial Complaint
07/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Placed an order on June 16, 2024. Paid for with PayPal.Order was never receivedBusiness response
07/15/2024
We are sorry to hear for your bad shopping experience with this seller. Please file a dispute through ************************* They will open a case and the seller will have to respond to it. We suspended the merchant's account on our side until he provides a tracking number indicating a delivery to your address or proof of full refund.
Customer response
07/15/2024
the business should be taking care of this complaint rather then ask me for more information. This is a small amount.
Business response
07/15/2024
We are unable to refund the order. This is why we asked the buyer to file a dispute with the ************************* The merchant's account has been suspended.Initial Complaint
05/20/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I purchased a hard to find dvd from e-CRATER, an online retailer, on May 6, 2024 for $24.79. **** was to deliver the product by 6:00 pm on May 20, 2024. The item was not delivered. The **** Tracking site now has no tracking information for the product. When I put in the tracking information on the **** tracking website, a blank page comes up with no detailed information. The only way to communicate with e-Crater is through chat or email. However, the last time I communicated with e_CRATER by email. my laptop was infected or hacked and I was subject to a potential scam. I have not received any updates or messages from e-Crater about he product.Business response
05/21/2024
The merchant added a tracking number showing a delivery on 05/20/2024 to your address.
****************************************************************************************
Initial Complaint
05/13/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Several weeks ago. Ordered a *** of "Masters of the Air" from eCRATER vendor ... gvgvdcd. (Confirmation of order # *******) ******* informed me my order had shipped w/i 2 days after I placed the order. The *** has NOT been received and the *** tracking number eCRATER provided is BOGUS. My credit card has been charged.******* has NOT responded to my request. "What's going on"?Business response
05/14/2024
The tracking number indicates that the product is in transit:
****************************************************************************************
The order was shipped in 05/12/2024.
Initial Complaint
03/11/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This company is importing non dot compliant electric motorcycle from which are not meant to legally be driven in *****************, this electric motorcycle does not have ****** brakes, does not have ****** lights, ****** tires and cannot legally be registered and driven on ** streets so not sure how this supplier is able to legally import and sell in the US and needs to take down this here is the product : *********************************************************************************************************************************************************Business response
03/12/2024
We lacks knowledge and information sufficient to form a belief as to the truth of your statements. If you believe that the merchant is not allowed to sell this motorcycle, please report the product to the proper US authorities so that they will contact us directly to take it down.
Initial Complaint
03/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ORDERED A CD FROM THEM THEY TOOK THE MONEY OUT OF MAKE ACCOUNT THEY WOULD NOT LET ME CREATE AN ACCOUNT ON THEIR WEBSITE TO KEEP TRACK OF MY ORDER ALSO THEY NEVER SENT ANY EMAIL OF CONFIRMATION AT ALL I ORDERED A ********* CD FROM THEM THAT I HAVE BEEN LOOKING FOR FOR A WHILE BUT INSTEAD THEY SENT ME SOMETHING CALLED PSAPPHA COMMISSIONS IT'S NOT RIGHT TO TAKE SOMEONES MONEY AND SEND THEM SOME RANDOM CD THAT THEY DID NOT ORDERBusiness response
03/06/2024
We are sorry to hear for your bad shopping experience with this seller. If you receive the incorrect product, please contact the merchant and request that he either refunds you or ship you the correct product.Customer response
03/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************************
Initial Complaint
01/22/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On 3 Jan **** I did an internet search for *************************** Bead Storage boxes and Tool holders. The search led to a site called ************** called ERICSHOP, that I had never used before. On 3 Jan **** I ordered 2ea *************************** ************ Storage Sets from the ECrater website for $74.00 and paid via PayPal as a guest. I received an invoice from Pay Pal and verified that the funds had been with drawn from my bank on 5 Jan ****. On 5 Jan ****, I still had not received an order confirmation or shipping notice from the shop. I retraced my steps, clicked on the item and sent in a request for info. On 15 Jan ****, I still had no contact. I tried to retrace my online steps and file a complaint in Ecrater but it kept taking me in circles, and I was not able to find the items or the shop again. I sent an email to the contact info in listed in ECrater and to email address listed in my bank statement. I've received no replies and suspect the info is bogus.Business response
01/30/2024
We are sorry to bad shopping experience with this merchant. The order is currently showing as refunded. You should see the funds back to the original funding source within 1-3 business day.Initial Complaint
01/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Ordered a pioneer woman Instant Pot form PowerToolsTx1 vendor on Ecrater. They stated free shipping. I received an email stating the order details. Then I received a text and they asked for more money to ship saying it would not come to my house and I would have to go pick it up at a distant distribution center. Every correspondence with them involved different emails. I texted back them to cancel my order and refund my credit card ******************* I have not heard back from them. Their site is not on Ecrater anymore. There is a legit site named PowerTools. They took that name and added tx1 to the end of it. They have gotten another site and added on to that and selling the same items on Ecrater under the new name AiropowerSK. ********* is a legit site and they just add SK to it.Business response
01/19/2024
We are sorry for your bad shopping experience with this merchant. The seller PowerToolsTx1 is already suspended on our side. Your order is showing as refunded as of 01/01/2024. The account AiropowerSK has already been suspended as well.Customer response
01/19/2024
If I understand correctly, the business stated I was refunded on 1-1-24. I did not order until 1-2-24. My credit card was charged on 1-2-24 and has not been credited as of 1-19-24. I still owe this amount of *****. I first requested a refund on January 6th still no credit on my card.
So I do not agree with what they stated. I have different e-mail addresses and names for the individuals involved in this. They are scammers and when shut down they will just open another store under a different name. Please send a refund asap. IBusiness response
01/24/2024
Here is the proof that the refund has been issued:
"id": "***************************",
"object": "refund",
"amount": ****,
"balance_transaction": "txn_3OUASjEhczD30nNw0JpueS8n",
"charge": "ch_3OUASjEhczD30nNw02CYiWoH",
"created": **********,
"currency": "usd",Customer response
01/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
01/15/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I ordered the following a month ago from eCrater. I do have a confirmation # email. I have received no tracking info, no expedite information. Sent the company an email and received a generic response. I need a refund.Order #******* Store: ueeworld Women's ************************************* 49ers 23 Pink fashion jersey: 1 x $42.99 = $42.99 Sales Tax: $0.00 Shipping: $0.00 (Regular US-Mainland)Total: $42.99 Payment via: PayPal Express CheckoutBusiness response
01/16/2024
The merchant provided a snapshot from an email that he sent you on 12/25 asking for about the size. He stated that he has not heard from you and as a result he refunded the order on 01/16/2023. You should see the funds back to the original funding source within 1-3 business days.
Initial Complaint
01/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a football jersey size "Womans Large" through eCRATER.com on December 7, 2023. I initially filed a complaint with eCarter on December 28, 2023 over not receiving my purchase and being unable to track the package with the shipping information that had been provided. The package finally arrived January 5, **** but it was child size jersey. I filed another online complaint with eCRATER.com about receive the wrong size product on January 7, **** and have not received a replyBusiness response
01/11/2024
We are sorry to hear for your bad shopping experience with this seller. Please contact the merchant directly and ask for refund or replacement. You can contact the merchant through:
***********************************************************
If you do not hear from him in 3 business days, please email us at questions (at) ecrater.com
Initial Complaint
01/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On Dec. 28th I purchased 3 blu ray DVDs of ***************** from wjasssales through eCrater thinking they were legitimate DVDs. However, when I received them the covers looked to be homemade. When I tried to play them, they didnt play properly and you couldnt use the menu. You could tell they were copied from a tv or something. I requested to return them for a full refund and they will not refund me my money.Business response
01/10/2024
We are sorry to hear for your bad shopping experience with this seller. We noticed that you filed a dispute through PayPal for "not as described" and that they reversed the transaction. Please continue with the dispute and provide the images that you attached to this complaint to your PayPal case as well.
The merchant stated that the product you received is manufactured on demand. This is legal as far as his company has distribution rights.
We requested additional documentation from the merchant.
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Customer Complaints Summary
94 total complaints in the last 3 years.
25 complaints closed in the last 12 months.