Business Profile
Painting Contractors
Certa Pro Painters of the West ValleyThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Certa Pro Painters of the West Valley's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
4.58/5 stars
Average of 12 Customer Reviews
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Review fromChuck W
Date: 05/09/2024
5 starsChuck W
Date: 05/09/2024
They took the job on incredibly short notice, finished on time and did a great job. I will be using them again.Certa Pro Painters of the West Valley
Date: 05/13/2024
Thank you so incredibly much for the great review! Our team strives to take care of our customers to the best of our ability! We truly look forward to working with you and any of your friends and family again soon.Review fromBeth M
Date: 05/06/2024
1 starBeth M
Date: 05/06/2024
Certapro Painters Franchise In ***************, Az owned by ************ Marmor. Actually should not get any stars. The Lack of Preparation on the job, one coat used in some areas, holes, cracks and some areas not scraped. Deviation from the quote and the original contract that their sales team *************************** wrote up. Area to be cleaned up daily was not we had to pick up, razor blades, cigarette butts, paper and plastic in the pool, empty beer cans wrapped in paper his was a daily occurrence. Pool equipment and windows so much over spray was to be covered. Insufficient work force job was promised 5-6 days but took nine days and 4 of the 9 days one guy only for a two story 3939 sq ft home and could not speak English sure they were hired in the Parking lot somewhere. We were even told by owner shame you dont know Spanish. Failure to address repairs, cracks, holes, peeling paint, broken garage door glass panels, dying plants and trees, over spray but did fix rook tiles they broke we had pictures before the painters started. Day 8 the owner of the franchise pressuring us he wants his payment before the job is even done or we walk the property to address issues. We were turned over to a lien service but we had paid the company with a cashiers check and the lien company perplexed on why. Please dont use Certapro Painters especially this ****************** The people coming to your home are not Licensed, bonded or insured they work under the owners License. Be very careful we have lots of video and documentation.Certa Pro Painters of the West Valley
Date: 05/07/2024
We appreciate your feedback. Our team takes pride in delivering high-quality service to our customers and were sorry to hear that we fell short of your expectations. We value diversity and respect all members of our team, and any discriminatory behavior is not tolerated. The job site supervisor on your project hails from ********* and has been a valued member of our team for almost 17 years.We've thoroughly addressed all concerns during our numerous site visits and completion of the project. While we understand your perspective, we stand by the quality of our work and our adherence to the terms of our agreement.Review fromGretchen A
Date: 05/03/2024
5 starsGretchen A
Date: 05/03/2024
Great communication, easy to work with and completed the job on time and in a professional manner with great results and workmanship! Would defiantly use them again for any project!Certa Pro Painters of the West Valley
Date: 05/04/2024
Thank you for the glowing review! Our team truly strives to communicate and leave our customers with a great experience! We look forward to continuing to earn your business!Review fromJerry B
Date: 12/12/2023
5 starsJerry B
Date: 12/12/2023
Showed up on time, very courteous and did an excellent job in a timely manner.Certa Pro Painters of the West Valley
Date: 05/04/2024
Thank you so much for the great review! We look forward to earning your business again in the future!Review fromRobin D
Date: 11/09/2023
5 starsRobin D
Date: 11/09/2023
Even though there were a few hiccups on my end, everything from ********************* whom provided my proposal, to ******* in the office went smoothly. There were changes that needed to be made and they were very understanding and patient. The painters **** and ******** provided excellent service. Their communication was amazing, I knew what was happening every step of the way. Even though they had had taped the back door, they un-taped part of it at night so ******** could get out, saved me an extreme amount of hassle and stress. Everything was cleaned up before they left. My neighbors have already commented on how nice everything looks. Thank you! a company that actually provides the service they say.Certa Pro Painters of the West Valley
Date: 11/14/2023
Thank you so much for taking the time to share your positive experience with our team. We're thrilled to hear that despite a few hiccups on your end, your interactions with *********************, *******, ****, and ******** went smoothly.It's heartening to know that our team was understanding and patient in addressing the changes that needed to be made. We pride ourselves on effective communication, and we're delighted that you felt well-informed at every step of the process. The thoughtful gesture of untaping part of the back door for your dogs reflects our commitment to going above and beyond for our customers.We're particularly pleased to hear that **** and ******** provided excellent service, and their attention to detail did not go unnoticed. It's rewarding to know that your neighbors have already noticed the positive changes, as we strive to make a lasting impact not only on your property but on the community as well.Thank you for acknowledging our efforts, and we genuinely appreciate your kind words. If there's anything else we can do for you in the future, please don't hesitate to reach out.Best regards,Your CertaPro TeamReview fromBob H
Date: 05/11/2023
5 starsBob H
Date: 05/11/2023
Communication with ******* was great. The painters, **************** were on time, attentive to detail & friendly. Awesome job!!!Certa Pro Painters of the West Valley
Date: 11/14/2023
Dear ***,We appreciate your positive feedback and are thrilled to hear that you had a great experience with CertaPro of West Valley. Our commitment to effective communication is a top priority, and we're pleased that ******* provided excellent service in that regard.It's wonderful to know that painters ***** and ******* lived up to our standards of punctuality, attention to detail, and friendliness. We'll be sure to pass on your compliments to them. Thank you for acknowledging their hard work and for choosing CertaPro. If you have any future painting needs or if there's anything more you'd like to share, please don't hesitate to reach out.Best regards,Your CertaPro TeamReview fromBarbara D
Date: 04/20/2023
4 starsBarbara D
Date: 04/20/2023
Wonderful painters! I was worried when they were in and out so quickly, 1/12 days for four rooms. But their paint job was terrific! No drips, no spatter - just a great job! They were so organized and neat, pictures, furniture all back in place. And the painters themselves were really nice guys. I highly recommend Certa Pro painters!Certa Pro Painters of the West Valley
Date: 11/14/2023
Dear *******,Thank you for your kind words and for choosing CertaPro painters for your project. We're delighted to hear that our team exceeded your expectations with a terrific paint job in just 1 1/2 days for four rooms. We take pride in our efficiency without compromising on quality, and it's wonderful to know that the end result met your satisfaction with no drips or spatter.Our commitment to organization and cleanliness is paramount, and we're thrilled that your pictures and furniture were returned to their places neatly. The fact that you found our painters to be really nice guys means a lot to us. We appreciate your recommendation and are grateful for the opportunity to have served you. If there's anything more you'd like to share or if you have future painting needs, please feel free to reach out.Best regards,Your CertaPro TeamReview fromJonathan B
Date: 04/05/2023
5 starsJonathan B
Date: 04/05/2023
Had a great experience with the CertaPro Painters - sales process was easy, not pressuring, good pricing - Technicians were highly skilled, , adapted to our requests, took their time to do the highly detailed work. My wife and I had a great experience and highly recommend CertaPro to anyone who needs help with an exterior paint project.Certa Pro Painters of the West Valley
Date: 11/14/2023
Dear ********,Thank you for sharing your positive experience with CertaPro Painters. We're pleased to hear that our sales process met your expectations by being easy, non-pressuring, and offering competitive pricing. Providing a smooth and transparent sales experience is important to us, and we're glad it contributed to your satisfaction.It's fantastic to know that our technicians demonstrated high skill levels, adapted to your requests, and took the necessary time for detailed work. We understand the importance of meeting individual preferences, and we're thrilled to have delivered a service that resonated with both you and your wife. Your recommendation means a lot to us, and we appreciate the opportunity to have been of service. If there's anything more you'd like to share or if you have future painting needs, please feel free to reach out.Best regards,Your CertaPro TeamReview fromPeiter H
Date: 12/29/2022
5 starsPeiter H
Date: 12/29/2022
Great job painting the entire exterior of my home. They communicated well with everything that needed to be done and didn't hesitate to ask questions and involved me to take a look just to be sure of any questions. They were prompt and finished on schedule. I think they did an excellent job. I wouldn't hesitate to recommend them or use them again.Certa Pro Painters of the West Valley
Date: 11/14/2023
Dear ******,We greatly appreciate your positive feedback regarding the exterior painting of your home. Effective communication is a cornerstone of our service, and we're delighted to hear that our team kept you well-informed throughout the process. Your involvement and the opportunity to address any questions directly contribute to the success of our projects, and we're pleased that this aspect of our service resonated with you.Completing the job promptly and on schedule is a commitment we take seriously, and we're glad to have met your expectations in this regard. Thank you for acknowledging our efforts, and we're honored by your recommendation. Should you have any future painting needs or if there's anything more you'd like to share, please don't hesitate to reach out. We look forward to the possibility of serving you again.Best regards,Your CertaPro TeamReview fromGary R
Date: 10/22/2022
5 starsGary R
Date: 10/22/2022
This was the third time we used CertaPro painters and we have been very satisfied each time.Certa Pro Painters of the West Valley
Date: 11/14/2023
Dear ****,We are truly grateful for your continued trust in CertaPro Painters, having chosen us for the third time. Your satisfaction with our services is incredibly rewarding and validates our ongoing commitment to delivering high-quality painting experiences.At CertaPro, customer satisfaction is our top priority, and we are thrilled to have consistently met your expectations. If there are any specific aspects you appreciate about our services or if there are areas where we can further enhance your experience, please feel free to share. We appreciate your loyalty and look forward to the possibility of serving you again in the future.Best regards,Your CertaPro Team
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