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Business Profile

Landscape Contractors

Farmer Juan Landscaping

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - 12/4/2021 remodel was complete. I do not have an invoice because the company will not provide one - Farmer Juan landscaping was paid $13,500 to redo my front yard. In the process of the remodel there were some damages done to the stucco around my ********* informed **** of this and also sent pictures. He told me he would have one of his employees come out and fix the stucco. This was never done. At this time I also told him that there were paint marks all over the new brick that was placed and wanted it fixed. **** told me that the brick would be replaced, but this also has not been done. Approximately two months after the remodel was complete I had three plants and one tree die , large amounts of grass growing up through the rock and artificial grass, and pavers that were loose by my front door. I have called, texted, and emailed **** and the company numerous times since 2/2022. IF **** answered the phone he would tell me "I'll stop by in two weeks after this job we're doing now", "I was waiting for the bricks to come in. I had to order more", "It was too cold to order new plants but now that the weather is better we can get new plants", and again "I'll come by in two weeks". **** has still not come. He refuses to fix these issues while I am paying someone else to help fix his mistakes.

Farmer Juan Landscaping is NOT a BBB Accredited Business.

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