ComplaintsforFarmer Juan Landscaping
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
- 12/4/2021 remodel was complete. I do not have an invoice because the company will not provide one - Farmer Juan landscaping was paid $13,500 to redo my front yard. In the process of the remodel there were some damages done to the stucco around my ********* informed **** of this and also sent pictures. He told me he would have one of his employees come out and fix the stucco. This was never done. At this time I also told him that there were paint marks all over the new brick that was placed and wanted it fixed. **** told me that the brick would be replaced, but this also has not been done. Approximately two months after the remodel was complete I had three plants and one tree die , large amounts of grass growing up through the rock and artificial grass, and pavers that were loose by my front door. I have called, texted, and emailed **** and the company numerous times since 2/2022. IF **** answered the phone he would tell me "I'll stop by in two weeks after this job we're doing now", "I was waiting for the bricks to come in. I had to order more", "It was too cold to order new plants but now that the weather is better we can get new plants", and again "I'll come by in two weeks". **** has still not come. He refuses to fix these issues while I am paying someone else to help fix his mistakes.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.