Complaints

This profile includes complaints for Iconic Tire & Service Centers of Arizona LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Iconic Tire & Service Centers of Arizona LLC

  19945 N John Wayne Pkwy Maricopa, AZ 85139-5849

• 

  Iconic Tire & Service Centers of Arizona LLC

  2641 S Alma School Rd Mesa, AZ 85210-4018

• 

  Iconic Tire & Service Centers of Arizona LLC

  703 W Ray Rd Gilbert, AZ 85233-8451

• 

  Iconic Tire & Service Centers of Arizona LLC

  3810 E Ray Rd Phoenix, AZ 85044-7158

• 

  Iconic Tire & Service Centers of Arizona LLC

  6910 E Southern Ave Mesa, AZ 85209-2644

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We accidentally damaged the mirror on our car and took it to Iconic for a replacement. They said that they could fix it and gave us a quote, which we agreed to and asked them to perform the work. After they installed it, the camera in the mirror would not work. Turns out that the camera would need to be calibrated, which Iconic did not have the equipment to perform. Before performing the work, Iconic should have checked what would be required. Their defense is that "we didn't know that the mirror had a camera". This tells me that they did not do their due diligence to check what steps would be involved in properly installing the mirror assembly and ensuring that all parts work. We asked them to provide us with a small discount as they had not clearly communicated what would be required and we would have to get additional work done. They refused and said that they would "help us" by getting us a quote for the calibration from a repair shop. This is insufficient as we are perfectly capable of getting the quote ourselves. The person we spoke to then started calling us names. Later they said that they were able to retrieve the camera from the damaged mirror and could try to swap it out from the newly installed mirror to see if the old calibrated camera would just work. I asked them to return the camera to us and we would try to get it installed ourselves, as we no longer trust them fully, to which the person we spoke to refused to return it claiming that it was now "their" camera and they wouldn't give it to us.The essence of our complaint is that Iconic did not tell us that they would be unable to properly calibrate the camera in the mirror before installing it, and claiming that they didn't know that calibration is required is not a defense as it is their job to know what is involved in fixing the damage. They should refund the labor charge as an offset to all the inconvenience caused.

  Business Response

  Date: 09/11/2024

  Good morning- So I am trying to understand the complaint- the customer is the one that damaged the mirror on the vehicle when they hit whatever they hit. We got them a replacement mirror. With any type of accident there is not a set amount that this is going to fix it because we don't know the damage caused to the mirror, to the camera, and as well if the part will need to be calibrated or not- this is typically based on the damage done by the customer. I am sorry that this was not explained to the customer that there were other things that may need to be done, and the mirror was the starting point, but this does not make the company financially responsible for their camera and the reprogramming of the camera- the customer is responsible for this because they caused the damage. As well- we can give them the old camera and they can have it installed but this is knowing that it may not work, and it will probably still need to be calibrated to the vehicle. If the customer would like to take their old mirror and go get the rest of the repairs done themselves, we are more than happy to do that, but we would require them to sign a release that we are basically out of any type of repairs on this vehicle and the customer has taken full responsibility on what they will be doing moving forward. If this works for the customer, please let me know and I will set up to get this handled. 

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Engine has been rebuilt twice, has maybe 6000 miles on it. Now it sits in my driveway impossible to drive, you can't even tell it's a new engine, Looks like nothing was ever done I've taken it to other mechanics and have been told that I need to rebuild it or buy another engine

  Business Response

  Date: 06/27/2024

  We are unaware of any issues with this customers vehicle. We have not been notified of any issues with this vehicle. If there was issues with the vehicle then the customer has a full warranty on the engine that we did on his vehicle and he is well within the time frame of that warranty. We are going to reach out to the customer and see what the issue is and what we have to do to get the problem addressed and resolved. 

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took my car into Iconic on 1/2/2024 to have it looked at because I kept smelling gasoline and gas gauge not working properly. **** the manager informed me that there was a hole in my gas tank. The new floats in the new gas tank did not work properly so we had to keep returning my car to Iconic.. In doing so, they broke the fuel line that is connected to both fuel tanks and transmission while having to remove the fuel tanks to get to the floats. This caused my car to not start immediately and would take several tries. **** informed us that the fuel line that broke while they were removing the fuel tanks, was discontinued and he had to try to find the part. We had to bring my car in practically every week due to either a wrong part was ordered that didn't fit and because it wasn't fixed properly. At one point before **** got the right fuel line replacement, he had told us that the floats are fixed but not going to display how much fuel is in the tank until the fuel line is fixed because of the lack of pressure. How would he know it was 100% fixed if it could not register the correct amount of fuel until the fuel line was replaced? This had gone on for over 3 months. On 3/19/2024 we had to bring it back in because the floats were still not working. **** said they reset the computer in the car and that it has to run for 50 miles to possible start registering the fuel on the gauge. I drove my car over 250 miles since we picked my car up on the evening of 3/19/2024 and it still is not fixed and will show I have a 1/2 tank of gas after I just filled it completely full. I'm wondering if my car was really worked on. as they never disconnected my battery. They also had broke my fuel tank door where you pump gas into. They replaced that at their cost due to their breaking it. We paid for a service that hasn't been fixed properly. At this point, we feel we need to take it else where to have it fixed properly and seek refund for what we already paid and that is still not fix

  Business Response

  Date: 03/30/2024

  We are currently working with the customer to get their issue corrected. They have an older vehicle where parts are not readily available and need to be special ordered. The parts have been ordered. The customer is aware and has been in the loop of where we are at and what we have going on and the expectation of when the parts are going to be there. We will update the file once the vehicle is taken care of which should be within the next 2 weeks and then the customer should be happy and there should be no further issues between Iconic Tire and the customer. 

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2015 ******** GLA 250 in because of an issue with leakage. ***** was the employee I was dealing with. I paid $1500 because he said the issue was the water pump. When receiving the car back and I started to get coolant alerts. ***** told me they performed an oil change and fix the water pump shouldnt be no issues with the coolant. I met ***** at the location and he topped off the coolant he. I also brought coolant of my own. Days later the coolant light came back on. I called ***** again he then told me to come in he charged me $500 for the * connector cord. After paying that I got the car back the next day and it read coolant alert again. My wife took it up there ***** said it was another leak this time from the engine. This was the tuesday before Thanksgiving. That same day the car had stop on me in the middle of the street and wouldnt cut back on. Which caused me to pay a towing fee from ******** to Maricopa. Ive since gotten my car towed to ******************************* and based off their diagnosis they are saying that because of the car not having any coolant. It had killed my engine and now my engine has a really loud knock to it. The damage that has been done is worth $17,000. So I took my car in for a minor problem know I have a major issue on my hands because of ***** and Iconic tires in ************

  Business Response

  Date: 01/18/2024

  Please see attached response 

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  *****************************
  Jul 1, 2023, 9:45?AM (5 days ago)
  to me
  
  Also would like to mention that they're charging me for non authorized work and if I'm not able to pay that then they will take my car this email is attached to the first email I sent sorry to come into have a good day ******
  
  On Sat, Jul 1, 2023, 9:33 AM ***************************** <*************************> wrote:
  HI CHRRIE ITS ***************************** ******************************************************* PHONE NUMBER ************* MY EMAIL IS ************************* this issue in regards to this complaint is for iconic Tire Service address will be ************************************************ Arizona ***** phone number will be ************ briefs description on what's going on at this company I was sent through this company from a place called ***** which does financing call the place spoke to a gentleman named ****** he said that they fix on my type of vehicle I let him know what was wrong with my vehicle and he stated that they do work on my vehicles the year and model I got a hold of my counselor from a program she contacted ****** her name is ******* stated that the car needed to be diagnosed only diagnosed no work was supposed to be performed on the vehicle just the diagnosed to see what was wrong with it the gentleman ****** had spoken to ******* my counselor and stated that he had changed the fuel pump on my vehicle she had let him know that nothing was supposed to be done to the vehicle and now they're charging me everyday $35 for storage fee my car has now been taken from me and there's nothing that I can do about it they will not release my car without any type of pay I have no transportation to get to work to get my wife to work to get my children to school to get groceries for my home these gentlemen at this place want to do what is called a mechanic lien on my vehicle never in a situation like this the solution that I would like for this problem is to have my car back even if they have to put my part back on that they took off the only thing that was wrong with my vehicle was a transmission fluid needed to be changed and this place has done other things to my car I really don't feel safe with my vehicle being there I will call law enforcements to see if there's another way I can get it but I really need to get my car because they're going to put a lien on it yesterday if someone can kindly reach me back at my phone number or email it'll be highly appreciated phone number will be ************ email will be the one I'm emailing from if need be I will attach *******'s phone number to this document so we can be on the same page because she is my counselor and she is a part of this thank you and have a wonderful day God bless sincerely *****************************

  Business Response

  Date: 07/13/2023

  To whom this may concern- in response to complaint filed by *****************************, 
  
  This is a completed fabricated story by the customer. The reality is the customer called us to see if he could have his vehicle towed in because he said he bought this vehicle, and it has been sitting for years and would not run and wanted to see if we could help him get it running. So, for him to say that he didn't authorize us to work on the vehicle is lie number one... because he asked us to help him have the vehicle towed to us to get it worked on. ***** then was in contact with us and with somebody from a military assistance program that was going to help him get his vehicle fixed and up and running. ***** told us that he was approved up to $1,500 to get his vehicle fixed and that the military would cover the bill up to that amount. We explained to ***** that we would need to get the vehicle running to be able to see what type of shape the vehicle is in and we needed to replace the fuel pump, a fuel strainer for the fuel pump, a pig tail for the fuel pump, a battery terminal, the labor to do it and we would need to purchase some new gas for the vehicle- because the vehicle has been sitting for a few years the gas in it would be bad. ***** authorized us to do this to see if we could get the vehicle running. So we did this for the customer and we were able to get the vehicle running but the transmission fluid was black and when we attempted to drive the vehicle- the vehicle felt like it was in "limp mode" and was stuck in first gear. So that is lie number 2- we never told him that we needed to change the transmission fluid and the vehicle would be good to drive- we told him the vehicle more than likely needs internal transmission repairs. So ***** was contacted, and he got us in contact with the military assistance people- they were then asking us what it was going to take to fix it and we explained we didn't have an exact estimate as the transmission would have to be sent out to find out what it needs- they asked what the cost was going to be to fix it and we told them it would be a minimum of $2,500 and could go up based on what they find. And then at that time after a few days of back and forth questions- they declined to have the repairs done and were not going to be able to help ***** with the repairs. ***** was then explained this and what information we had gotten from the military assistance and was asked what his options were to get the vehicle paid for, for what we had done- we explained that we had numerous payment options- all of which ***** tried and got declined on- ***** then was going to have his significant other apply- and they got declined. We then gave ***** a few weeks as he said he was working to get the money together to get his vehicle picked up. We then contacted ***** and told him it has been almost 45 days that the vehicle had been at our location and we have a policy in place that after 3 days of the work that was authorized being completed then we would need to charge storage fees- *****'s vehicle has been here since 4/28/23- and we have been extremely patient with ***** and have tried to help him out with getting his vehicle back to him but he was 100% counting on the military assistance to pay his bill and they failed to pay it- so now ***** has called to try to file a complaint with our corporate office, he has created a complaint with you guys at the BBB to try to get us to give him his car back without him paying for the work that he authorized- and again he called us to help him get the vehicle towed into his shop- so for him to say he didn't need any work and would just drive it with us taking the parts off the vehicle- at that point the vehicle would again be undriveable and ***** would need to get the vehicle towed out of here and would still need to pay for the first tow- which he did not pay for - he asked us to put on his bill and the diagnostic time and the storage fees that he has accumulated by just leaving his vehicle here. So, we have been more than willing to work with ***** and try to help him, but he has just continuously not responded to our calls, has fabricated stories as he has done here to try to get his vehicle back to him for free and tried to create issues for the company by filing false complaints with false information. 
  
  The resolution to this is going to be ***** coming and paying for the services that he authorized and picking up his vehicle. We are willing to work with him on the storage fees that he has accumulated but if something is not done soon then we will start a mechanics lien on the vehicle and then the vehicle will be sold so the company can recoup the money that we have invested in this vehicle without payment from the consumer. Communication from the customer will go a long way with the company instead of him trying to file complaints with everyone to try to work on getting his vehicle back for free- which is not going to happen.
  

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle to Iconic on 6/2/23 for the installation of two new rear tires. Upon picking up the vehicle I noticed a few issues. First, one of the wheels showed multiples deep scratches across multiple areas (you can see that the scratches were fresh). Second, there seems to be a greasy film and residue left on the tires and wheels that could have been easily cleaned off before the car was release to the customer. Finally, a big dirt and grease spot was left on the driver's seat and along the door sill. The first issue was a biggest issue because it's actually permanent damage that would involve time, coordination and money to fix. When I returned to talk to the manager and offered to show them a picture that I had from earlier in the week showing no major damage on the wheel (a travel picture I took), he declined to see it. He said he was going to take care of it and was getting quotes from wheel repair shops. I received a call on 6/6/23 asking me to leave the vehicle with them on Monday so that they can get it repaired by a 3rd party. I asked to speak to the manager to find out how much the repair quote was and also let him know that I'm not comfortable with leaving my car with them to be passed on to another 3rd party repair shop that I don't know about. He proceeded to tell me that I didn't need to know how much the repair quote was. I explained that I had little trust in their work and their ability to make things right, especially through yet another 3rd party, with all the issues I experienced. I proposed they reimburse me for the amount that the repair shop quoted and I will handle the repair/replacement myself and he outright refused. He went on to say that they never took any responsibility for the damage in the first place; so why did you decline to look at the picture I took for the car when I offered earlier? Clearly, accountability and transparency is a problem with this company. You can see a pattern in their responses in various forums.

  Business Response

  Date: 06/15/2023

  We have spoken to this customer. Customer wants to go get his own wheel fixed or go get another wheel whichever he chooses. The customer stated that he has shopped around and got a price for his wheel to get fixed for $270 and he would like us to pay for the cleaning of his vehicle because he said we got grease smudges on the vehicle for $30. We have agreed to disagree with the customer and to get this situation taken care of we have agreed that we will offer the customer the $270 that he was quoted to get his wheel fixed and he asked for $30 to get his vehicle cleaned. So we offered the customer $300 to do with it- the customer has agreed to this amount and feels like this is an acceptable outcome to the situation and he will consider it closed and taken care of and has not further issue with the company.. Customer will sign a release of claims and the situation will be considered handled and closed. 

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, Feb. 25th Iconic Tire had my vehicle and did not complete a simple oil change. I had an 11:00am appointment and dropped it off at 10:30am. When I arrived at 4:30pm the vehicle had not been touched and the staff was incredibly rude to me. I was non-confrontational but was communicating my disappointment. They employed various sales techniques to ensure I was happy with their disservice. **** got angry and raised his voice and I did not respond to that elevated hostile tact.So I left with my vehicle and wrote a complaint letter received by ******. He replied I will call on Monday.On Monday I got a message and quickly called. I got ****. **** said....he will call you right back. Ok. But he did not call right back. I wasted another hour with Iconic Tire waiting for the call. So, I called and got ******. It was going fine until he said that **** said I was confrontational and making a scene. What an absolute falsehood! ** gosh, **** is in his fifties and acts like a teenager, getting angry, telling falsehoods. Why couldn't he just say to his boss....yeah, we dropped the ball with this guy.(?) Nope. He compounded the situation with his irresponsibility.So, the call with Iconic Tire turned out to be just a....you were the jerk that day, sir. ** staff did an excellent job.It was a ridiculous conversation of no responsibility from Iconic Tire and ****.One thing to note, there was no offer of re-service. There was no, what is your schedule today? Do you have time tomorrow? Let's get you in here and get you serviced. Nothing like that all.The only thing ****** did professionally was to apologize about the lack of communication about the delayed service. The service was delayed. Noone is debating that. But he falsely accused me of making a scene by ****'s report.In review,customer *********************************** complains,customer gets accused of bad behavior There is a reasonable assessment of no responsibility at that shop. **** disserviced me and he is now making false accusations,Thank you.

  Business Response

  Date: 02/28/2023

  We are not going to go back and forth. This is turning into a he said/she said and we are not interested in that. We have stated that we could have communicated better with the customer and we didn't and we apologized. There is going to be no communication on who said what, there is no resolution to this, other than to apologize and everyone move on and chalk it up to, we said we are sorry, we attempted to do the service on Saturday and he declined and had us pull the vehicle out. Why would we think that he wants to come back in for his service? But again we have no interest in the back and forth and the name calling and talking about peoples ages, and actions and everything else because that is not going to be good for anyone. We apologize for any inconvenience we caused this customer but will not be doing anything for him moving forward- as we have no want for any further issues with this customer. 

  Customer Answer

  Date: 03/01/2023

  Thank you for confirming everything I have stated. You refused to provide a solution. Iconic Tire at N. **** refused to provide a solution because they had no will to do so based on a false narrative from a negligent employee. It was personal all along. Thank you for confirming.

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/15-7/16/22, I brought my vehicle into Iconic for an oil change and maintenance check. It was reported back to me that the radiator needed replacing. I authorized this service as I told them I was taking the vehicle to ** in a few weeks and needed the vehicle running properly. On 8/5/22 while I was in ******************* area, my car broke down as it overheated **mpletely through the elevated area. I had to have my car towed the rest of the way to our destination and then towed again the following morning to a nearby car mechanic to see if maintenance **uld be addressed. On 8/6/22 after I checked my car into a CA car shop, they reported several existing leaks that I feel should have been addressed or at least reported when I brought my vehicle into Iconic on 7/15/22. They dis**vered multiple leaks that had not been reviewed, which ended up being a **stly repair of $1,780.77 In addition, I had to pay $600 to get my vehicle towed to a safe destination, and an additional $131 towing fee to the shop the following morning. On 8/8/22 I called and spoke with representative ****** at Iconic Tire and Services, who nonchalantly shook off my **ncerns and gave me a fake 800 number to call to discuss my reimbursement needs. I felt Iconic owed me at least for the Radiator since my car was doing just fine until that had been "replaced". I sent an email to Iconic that evening describing the above events, and attached my receipts from Iconic, t to my issues in CA to show their report and findings of everything wrong with my car. Between the dates of 8/8/22-9/21/22 Iconic played games with me where they would only call me and not respond to my emails about my "pending reimbursement" Today, 10/4/22 I checked the mail and rec'd a check from their reimbursement ** that was in the amount of $100. This does not even **ver close to anything I endured. I have attached all docs. I would like them to pay more for their negligence. I am requesting an additional $800 at minimum.

  Business Response

  Date: 10/19/2022

  ******, 
  I am sorry that you felt this hasn't been handled as quickly as you would like. As I explained to you when we spoke on the phone and you agreed- there is a lot of components in your cooling system on your vehicle that are on a vehicle with over 180k miles. *** what the warranty company or the nationwide network that we are apart of determined is that the work that you had to have done at the other repair shop in ********* after your vehicle broke down had nothing to do with the work that we performed. They gave you the $100 as a good faith gesture but could not do anything else because the work that was done was unrelated to the work that we did as there is a lot of moving components in the cooling system. I had explained to you we would try to do something for you and take care of you the best we could as our customer, You stated to me that even if we could just cover the $600 that you had to pay on the tow bill then that would be sufficient enough for you. Our location has attempted to contact you a couple times last week and I again tried to contact you today before responding to this complaint to let you know that we are willing to offer you the $600 that you paid for the towing service,again as a good faith gesture to try to take care of you as our customer. Not admitting any fault or saying that anything we did caused the issue you had but trying to ease the pain of some of the expense that you had paid. Again-I Apologize for the time it took the warranty company to get this thing handled and I personally have contacted and spoken to you a couple times and kept you in the loop of where we were at and the conversations that I had on our end with the warranty company. So I was surprised when I was contacted by the BBB-as I felt I had been pretty transparent with you throughout the process- but if you didn't feel the same- I apologize for what you felt like was a lack of communication. Look forward to hearing from you. 

  ******

  ************

  Customer Answer

  Date: 10/20/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  To ******, 

  I will accept the $600 and consider this matter now resolved. Originally, I had anticipated your warranty company would see that my vehicle had not had any overheating issues until I had brought the vehicle in to have the radiator replaced. I at least expected them to comp the radiator fee based on my outcome since my vehicle never ever had overheating issues prior to that choice I made. This has nothing to do with your communication. I acknowledge and agree with your transparency, however because your warranty company treated me so poorly by trying to wave away my needs with a ***** check in the amount of $100, I had no choice but to go this route through the BBB. It was not my wish to go this far, but I know how good of a car I have and so was baffling to me that all the sudden I had a major problem after just having it repaired by technicians I thought I could trust.

  
  Regards,
  
  *************************