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            Business ProfileThe Big Clock Store

            Clock Dealers

            Contact Information

            1744 W Main St

            Mesa, AZ 85201-6912

            Visit Website
            Email this Business
            (623) 565-8140

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            1744 W Main St, Mesa, AZ 85201-6912
            Email this Business
            BBB File Opened:
            5/2/2016
            Years in Business:
            18
            Business Started:
            11/26/2005
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/19/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I bought a wall mount clock from the Big Clock Store back in August of 2023. I had to wait a contractor to get it assembled and mounted. But the clock delivered to me with the short hand fell off. I immediately contacted the clock shop and instead give me a new clock, but a replacement hand. After it was assembled the clock did not move at all. I called two times and left messages, tried to get the problem crossed to the Big Clock Store, it never returned my call. I also emailed the Big Clock Store, no response either. I am a retired person, lives on limited income. A company such as The Big Clock Store seems lack of fair business ethics in terms of treating a customer's problem. The not working ******************** still sets on the kitchen counter now, waiting for a guide of whether I should return the dysfunctional clock. and I should be properly credited . I do not want the clock store send me a new one, because it's a poorly designed clock. Like any online order, I have long paid the clock. I need to be fairly credited.
            Read More
            Read 5 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            David D

            11/21/2021

            This company has the worst customer service I have ever dealt with!They dont honor their own policies and chronically lie about everything!It actually is sickening!I could take a half hour to explain my dealings with this company!Beware if you plan to a clock with these people!I am a rather easy person to deal with but forget it with this company!Every poor review about this company will have a rebuttal by the company that ALWAYS blames the customer!They NEVER take responsibility for their mistakes!Doc D

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            Better Business Bureau Serving the Pacific Southwest

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