Complaints

This profile includes complaints for V-Dub Furniture, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  V-Dub Furniture, LLC

  Mesa, AZ 85207-2990

• 

  V-Dub Furniture, LLC

  4645 W Mcdowell Rd Phoenix, AZ 85035-4147

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS IS THE WORST STORE EVER! DON'T SPEND YOUR MONEY HERE! We bought a sectional, couch, dinner chairs and entry chairs - we spent over $4500! First it took forever to get our furniture over 2 1/2 months with them not answering their phones or returning calls and numerous re-scheduling! THE WORST! When we finally received our furniture - we had paid extra to get the insurance - now we are having an issue with one of our chairs and need to submit a claim with the insurance company! After finally getting the correct insurance information from V-Dub (over a month) we contacted ****************** and guess what - THEY DON'T HAVE ANY INFORMATION ABOUT US OR AN ACCOUNT FOR ALL THE ********************** WE PURCHASED! Now we're back to trying to get V-Dub on the phone again to find out what's going on and of course they are not answering their phones are returning calls! RUN - RUN - RUN! DO NOT GIVE THESE PEOPLE YOUR HARD EARNED MONEY - THEY ARE WORST AND THEIR BUSINESS NEEDS TO BE CLOSED!

  Business Response

  Date: 08/03/2023

  The warranty company we worked with for over 10 years unfortunately no longer services in our area and so we had to switch to a new warranty company on the fly. Some of the old customers that bought the previous warranty are in a pending status at the current moment as we move over everyone. This process is taking longer than we would've hoped for. We have no control over this process as it is through a third party company. At this point, we can either handle the issue the customer has in-house without the warranty company or we can refund the customer their payment for the warranty. Please have the customer email ***************************************************************** to move forward with these next steps. We are sorry for how this has played out but we have every intention of taking care of her, we just have been waiting for the warranty process to be finalized with the new company. 

  Customer Answer

  Date: 08/03/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution of a refund of our warranty immediately would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received all my items I payed for it the credit I was told I was gonna get. Nobody responds I have called and text.

  Business Response

  Date: 08/12/2023

  This email is a response to closed complaint #******** for *****************************. This was never responded to as the customer got a refund and got the rest of their merchandise the day after the complaint was filed. There is no more action needed to take place on ***** Furniture's end or the customer's as the matter has been resolved. 
  
  Thanks, 
  
  Elliot       
  
   
  
  ***** Furniture
  
  
  *****************************************.

• Initial Complaint

  Date:01/17/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a couch October 2022, I received it and there were defective pieces. Called for repair, along with wanting to add an additional chair, they said both could be done same day and was scheduled for the following week. Followed up every other day for 2.5 months and was promised different days every week. They dont answer calls, voicemail is always full, they dont respond to emails, and only sometimes reply to texts. Finally they took seat to repair first week of January 2023. Manager guaranteed to have both pieces brought to me same day as repair, that never happened. I received the repaired piece 3 days later and it came back worse than it was before and filthy dirty. I then called to cancel the chair I ordered and am asking for a refund and to give the couch back. I have had it for 3 months and staples are coming out of the bottom that I have cut my foot on, the corners are coming apart, this furniture is a piece of junk. If you look at yelp reviews it seems as everyone is having problems with this company and I am not sure how they are still in business. I do not want them to fix my furniture I want them to give me my money back and take back the furniture. They told me it is not possible to do that but this is so poorly made and the communication has been so terrible I dont even want to deal with them anymore.

  Business Response

  Date: 01/24/2023

  There is no doubt this situation hasn't been ideal for the customer. The original couch came in really quick but unfortunately the manufacturer gave us every excuse in the book for the delay of the extra piece they added onto their order after the fact. Unfortunately, we gave her expectations on when to expect it based on the manufacturer's expected date. ******* has been more than patient on this whole ordeal. We are more than willing to fix any of the issues she is experiencing. The only reason we aren't initially providing a full refund is because this was done through a financing company and it prevents us from giving her money back in a traditional sense. I have reached out to our rep at the financing company as to see what the next steps are for that process, assuming it's a possibility. Either way, there wouldn't be an option for a full refund as it has been used and because the financing company has different terms and policies for refunds. We are actively working on a solution and will reach out to ******* as soon as we have answers and are able to move forward. 

  Customer Answer

  Date: 01/27/2023

  The couch has only been in my possession for 3 months, please let me know what the next step below a full refund would be because now I am going to have to sell this couch and I doubt I will get much considering there are staples coming out of it and it is dirty because your company clearly dragged it on the ground.  The seat cushions are lose and dont fit correctly, i just cant fathom spending $1900 on this, I feel like I got completely robbed here and I deserve some kind of credit.

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is in regard to a couch cushion replacement. We have attempted to order a replacement for a couch cushion which has become damaged through our own fault since July 27th. Since this time we have been unable to maintain a steady line of communication with the business and have constantly needed to make extra effort in order to receive any response. We have attached below the logs showing the email correspondence which show multiple unanswered emails that we have sent in. When we do finally receive a response it was after leaving negative reviews and comments across social media and review websites. Even after these responses, we would receive dates that the product should be ready, then those dates pass by with 0 communication once more. Our final communication received was on 12/6 stating that the product was still not ready and an update would be received that afternoon, no further communication was received. At this time, we would just like to receive the product from the company and then put this whole situation behind us.

  Business Response

  Date: 08/12/2023

  This is a response to the closed complaint #******** for *********************************. This complaint was responded to directly by the customer who had also written a review on ******* The customer never received the cushion cover they requested due to the fabric being unavailable. After many attempts to try and get it in for the customer, it proved impossible at the time. However, the customer had never put any money down, nor was there an invoice or contract. This matter has been closed and no further action will be taken by the customer or V-Dub **********************. 
  
  Thanks, 
  
  Elliot       
  
   
  
  V-Dub Furniture

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a replacement cushion cover for a couch bought from Vdub. Originally purchased the cover in July 2022 and I am still being told that it is coming. I have been told this at least 100x. That is no exaggeration. The cover was due to come in late August 2022 and it is now November 2022. Every week I have been told that it is coming and given some sort of excuse. The company also does not give updates over the phone so we travel to the store on a weekly basis for updates. I have no recourse but to give horrible reviews and report them to BBB because I am at their mercy for a replacement cover. This is no way to conduct a business and they should not be able to act as a company by making false promises over and over and over again. This has been a horrible experience and I am considering throwing out the couch and replacing it completely. This is probably what they are waiting for.

  Business Response

  Date: 11/22/2022

  This situation has been tough but we finally are able to gain some traction on getting it resolved. The customer came in several months ago and ordered a replacement cushion cover for their couch. At the time, the *** for the fabric was a couple of weeks and we told the customer it would be $85 for the cushion cover replacement. After many weeks and even months, the fabric never arrived and the *** kept getting pushed back. After several different ***s, we ended up just ordering the fabric from another vendor that makes a similar cushion cover. Sure enough, that got delayed as well. Because of this, we told the customer that once we got the cushion cover replacement, they would get it at no cost. So we would give them a free replacement cushion because of the long delay. Well, this past Saturday (11/19/22) we got the cover in and the customer picked it up. I let them know that we still have the original order pending still and will let them know when that comes in, we just still don't have an accurate ***. 

• Initial Complaint

  Date:05/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a couch from v-dub furniture on 1/28. They told us arrival in 4-6 weeks. Zero communication during that time. I reached out at 12 weeks and asked for a response. They gave me several confirmation dates for delivery and cancelled all those only to reset again. When we significantly complained after 4 months of no couch, they said we were threatening them and decided to cancel our ENTIRE order after 4 months of waiting.

  Business Response

  Date: 05/25/2022

  Hi, this customer was in fact given several dates over the course of them waiting for their couch. Unfortunately, the manufacturer had given us several expected dates for the arrival of the fabric. The actual framing on the couch has been done for 2 months now but the fabric needed to upholster the couch has been back ordered and continues to be pushed back. It is very unfortunate and we sincerely feel bad about the delays but we truly cannot expedite it due to the fabric supplier not having stock yet. The customers husband told us that we must have the couch done by a certain date  (5/25) or else he would come to our store with a sign and warn customers and try to keep them from coming into our store. He also said he expects us to pay $100 each day that the couch doesn't come in starting on the 25th (today).

  After this was said, we realized that this wasn't going to work out and we won't be able to meet those expectations. As of today (5/25) we have fully refunded the customer and we advised them that we will keep the couch on order and let them know when it arrives. This whole situation has been upsetting and we really regret that we are at this point. This is the last thing we would've wanted to happen but because we can't meet those dates no matter what we do, we decided to refund their money but keep the couch on order. They will be notified as soon as it arrives and if they haven't found anything else by then, they will have first dibs on the purchase of the sectional. 

• Initial Complaint

  Date:05/25/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered our couch in January, with a lead time of 4-6 weeks. At the missed deadline, we were informed "another two weeks," which has been repeated at every missed deadline thereafter. We're now at the end of May and we do not have our couch... we've expressed displeasure and now they're cancelling our order entirely.We are being punished for their bad business practices, inefficiencies and inabilities to perform. They've made promises, which we've purchased from their business based on those promises.We want our couch that we paid for and have been patiently waiting for. Their own general manager "*****************************" put in writing that we've been "more than patient" and then suddenly they cancel our order...?

  Business Response

  Date: 06/02/2022

  Hi, This is the same response from complaint #********. Sorry for the delayed response as we did not see this complaint as it came in at the same time for Lindsay ***** ********* wife. We have refunded them their entire deposit and let them know that we would still keep the couch on order and they can purchase it once it came in. You can read the reason for this approach in our response to the customer under complaint #********.