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Find a Location

Premium Granite has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforPremium Granite

    Granite Installation
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/4/2016

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers granite fabrication and installation services.

    Business Details

    Location of This Business
    748 S Drew St, Mesa, AZ 85210-2424
    BBB File Opened:
    3/8/2016
    Years in Business:
    9
    Business Started:
    5/1/2015
    Business Incorporated:
    5/1/2005
    Accredited Since:
    4/4/2016
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Premium Granite LLC
    Business Management
    • Mr. Clifford Daniel Ray, Member
    • Mr. David Patrick Spies, Member
    Contact Information

    Principal

    • Mr. Clifford Daniel Ray, Member
    • Mr. David Patrick Spies, Member

    Customer Contact

    • Mr. Clifford Daniel Ray, Member
    Additional Contact Information

    Email Addresses

    Website Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/12/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I hired Premium Granite (PG) to cut and install my kitchen countertops (slabs bought elsewhere). Install was completed on 5/12/23. Issues were noted (by myself and PG employee) on the day of install. Employee said that he and PG owner would return the following week to discuss a solution. After several no-call no-shows, workers uninstalled my counters on 5/27/23. Subsequent communication from PG was poor, and stopped completely on 6/8 when I inquired where a piece of slab approx. 74x39, viewable in photos sent from PG, came from (I had previously asked about excess slab and was told that 104x37 was leftover. I paid $500 to have it cut to 97 3/**** for future use.) On 6/15, I went to PG and met with ***** (owner). I informed him of the situation and my desire for a full refund (I had already requested a refund 3x at this point). ***** shared, 'there is only so much that can be done with one slab' (I had provided two slabs), and that a different machine (one that could align veining in slabs) should have been used but wasn't. I was constantly talked over, told 'we think this looks great, but I guess if you're trying to get the 'perfect' kitchen then...', and was never provided an explanation or apology for why I was given incorrect info about my leftover slab (yet while I was there, I was told of several excess pieces, all with usable/sellable dimensions). By the end, ***** offered to see if another matching slab was available for purchase and if so, he would buy the slab and recut a portion of the counter in one of two agreed upon ways. I received a text from ***** on 6/16 stating that he was waiting to hear about available slabs. Since then I have reached out to ***** as well as the ********* several times and have yet to receive a response. I requested and was never provided a receipt for the $500 cash purchase. I have filed a complaint with the **** I am requesting refund of $6031.63. PG has documentation of all costs, photos, etc. but I can provide if needed.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jacob G

    1 star

    07/16/2024

    Bought a trailer from them they said that the title was good to go and that all I had to do was get it transferred. When I went to do that, the dmv said that it was not possible and the company that sold it to me isn't on the title at all. I would not trust them to come into my house and do anything for me Tried communicating with them and they told me that they won't do anything. They said that they would get me a bill of sale after a while of bothering them to help and it has been months and the guy decided to leave the country and won't even respond to any of my messages extremely unprofessional and a pain to deal with dishonest and liars. They sold me a trailer that wasn't there's to sell

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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