Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business calls me every single morning asking the same questions about buying a house that I don't own. I've tried everything. Only once they told my that they work for a business called We Buy Houses.

  

  Business Response

  Date: 06/02/2022

  Hello BBB and ***********,
  
  I would first like so say I completely understand your frustration. I have the same experience daily as I own rentals in the valley.
  
  The situation regarding the calls are absolutely not coming from my company. We don't and will never cold call home owners.
  
  The company "We Buy Houses" is not my company, my company is "We Buy Houses Arizona" we are not affiliated in any way. (Actually they are competitors)
  
  However, there are ****s of companies in the *** that use variations of "We Buy Houses" its an industry standard like "We Buy Gold".
  
  Now, as for your situation ************ I would suggest getting actual company names, personal names, and phone numbers and report them.
  
  Again, I completely understand your frustration as I experience the same annoying calls from countless different numbers.
  
  I can assure you the calls are absolutely not coming from my company. We don't and will never cold call home owners.
  
  My knowledge of these types of practices are coming from newbie We Buy Houses companies hiring foreign call centers and supplying calling lists to call home owners.
  
  To make matters worse these newbie We Buy Houses companies are pulling the SAME lists from the SAME list providers and homeowners are getting countless calls from multiple companies.
  
  This is a very personal and annoying problem for me. I have complete strangers sending horrible emails and voicemails calling me horrific names and threatening me monthly. (I too want it to stop!)
  
  I have an iPhone and I block the callers every time but the calls come in from different numbers regularly. An associate of mine told me a few days ago there are Spam Blocker phone apps that help.
  
  
  ************ if you would like to talk to me personally please feel free to call or text me directly at ************.
  
  
  Sorry for the long letter but I wanted you to know and trust the calls are not coming from my company.
  
  
  Thank you,
  
  *******************************

  Customer Answer

  Date: 06/02/2022

  
  
  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  Regards,
  
  
  *********************