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Business Profile

Muffler

Twins Muffler & Tires LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/19/22 I got my car repaired for error code P0430. I paid and have a 3 month warranty(8/19/22) on the parts and repair per my receipt. On July 30th I got another error code P0430 I contacted ******* and set up repairs for the same error code. 8/25/22(11/25/22 warranty) I dropped off my car for repair. 8/26/22 I brought my car back in to scan error code and had same error for the same problem that should have been fixe the day before. ******* made excuses as to why the **** came back on less then 24 hours after service. On October 12 I got another error code related to 5/19/22 repairs for code P0430. I tried to talk to ******* and she repeatedly hung up on me and put a phone screening system that stated that Tmt was screening the phone calls and they are not accepting calls from my number. I went to the shop to speak to ***** the mechanic and ******* was interrupting and said she was going to call the police on me if I dont leave. She was recording me as I was talking to *****. I told ******* that her actions are showing that she is not working to resolving the issue from may 19 2022.

Twins Muffler & Tires LLC is NOT a BBB Accredited Business.

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