Complaints

• Initial Complaint

  08/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On July14, 2024 I had a storm take down my carport awning. On July 15, 2024, a man from Select Adjusters came to my home and offered to check my roof at no charge so I agreed. He had a man from a roofing company go up on the roof. After coming down I was told it had hail damage and must be replaced. (four days later my roofer looked at it and said there was minor spot where awning came off that he would do at no charge) He told me he was a Public Adjuster, led me to believe that the insurance would be calling him (like he handled all their claims). I asked him for a card he had none, only the logo on his shirt. He indicated we could speed things up if I signed a form for him to contact the ************* He showed me a one-page form on a tablet. I asked him to email it to me so I could look it over first he said he needed me to sign now and there was no obligation for them to do the work I could use anyone. I looked the page over, did not see any Red Flags. I gave him my email address to send it (I thought right then). He left some minutes later I called a number he gave me, let him know I had not received it, he said: it would take a few days to process. Later I learned I had three days to cancel, it has been 25 days so far copy of what I signed. I got a voice mail from **** said she will handle roof claim. I called her told her roof was not going to be done, told me would let supervisor know. I emailed their headquarters and basically dismissed and it has been nothing since. A rep. for me called ****, told him only I could talk to them. They won't answer emails, **** has no authority evidently. left messages with supervisor, no returns. I think Select Adjusters is a two- horse pony ride for their **************** All I want is a release so I can get my awning replaced and they are holding that up. I don't want to destroy their business, but if this is the normal way they conduct business they should be investigated at a minimum. I hope they get to see more clearly.

  

  Business response

  08/12/2024

  This has been reviewed by management and the release the client requested is being sent to his insurance company today.

  Customer response

  08/13/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  01/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Approximately two weeks ago a canvasser arrived at my door step claiming to work for a roofing **mpany. He stated my roof was shot due to wind damage and can help get it **vered from ins **. he said by signing some forms I will receive a new roof. Unfortunately, after dinner I had a few drinks and I think he took full advantage of that. No explanation of fees or how it works. I never received a **py or I would have called next day to cancel. About a week later I got a email about claim they filed I did not realize this was a adjuster **. Apparently I can't cancel now its too late. I attempted several times to call no answer. I finally got ahold of ****** and she described how it works I said no way I got screwed. I still have no **py of forms I signed as promised. I don't need a adjuster just a roofer. I believe I was **nned and no one to answer my questions there for over a week so I **uld not get out of their **ntract. This in my opinion is a very shady way to do business. Now my claim has their name on it also and cant get roof fixed until they cash the check? If I had a **py of what I signed and did not respond that would be a dif story. I believe I got scammed and taken advantage of for sure. No way should a **mpany do this to someone in need and never describe services as I thought it was free and they would fix the roof just help me file a claim so they **uld have the work as a roofing ** is how they described it. As of today, weeks later I still have no idea what I signed under influence. Other words still no **pies and a manager was promised to call me and nothing no surprise. I am very disappointed with this **mpany who really is stealing money in my opinion from senior homeowners. I want this **ntract I have never seen to be null and done. I will work with ins ** to receive another check. Again, I was never informed of how this works and I probably never will as I said never seen any **ntract. I think they just take advantage of seniors who don't know.

  

  Business response

  01/19/2024

  We are not able to do what the client is requesting because the majority of our services have already been performed and costs have been incurred. We have spoken to *** multiple times since he signed our contract and he allowed us to meet with his insurance adjuster on the roof to evaluate damages. Based on our meeting we expect the roof to be fully awarded and can then discuss moving forward with a contractor to complete the project, but until then we request patience to see what will be awarded on the claim

  Customer response

  01/20/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  01/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Last summer I had damage to my roof. Select Adjusters came and put on a tarp and started paperwork with my insurance company. The person who did the work did not file the claim properly with his own office, Select Adjusters, and the whole thing dragged on and on for MONTHS. My HOA finally got on my case because it was such an eyesore and nothing happened for repairs. A supervisor of the person who put on the tarp finally got involved. They charged me double my deductible for some reason until I objected and they had to do a refund. Again, this information was given to them at the outset so there was no reason for this inconvenience. My insurance had sent out a letter and a check in August that apparently went no where. Select Adjusters claimed it was sent to ME but I never received a letter or a check. The person who installed the tarp kept telling me that my insurance was not cooperating and that they had not been given all of the policy information, etc. My insurance sent an electronic version of everything to someone at Select Adjusters who apparently does not even work there anymore. SOMEONE DROPPED THE BALL ON ALL OF THIS!!!! Now, 5 months later....the work is finally going to be done. In the meantime, the tarp had shredded in another storm (surprise, surprise!) and another check has had to be reissued, etc. NOW I am being told that the paint will not match my existing trim. Oh, yippee! Another unsightly mess! I am going to get satisfaction from these people!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THIS IS COMPLETE INCOMPETENCE!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They are worried about matching roofing materials on a flat roof that won't show from the ground but are going to mismatch the paint on the trim that does show. Also, it is going to be down in the 30s and the freaking paint probably won't even stick anyway because it should have been done last summer. I am going to keep reporting them until this is resolved correctly to my taste.

  

  Business response

  01/03/2024

  Select Adjusters spoke to the contractor performing the work and they were aware of *****s concern about matching colors and are working on taking a paint sample to make things match nicely. Work should be performed shortly after matching paint samples

  Customer response

  01/03/2024

  As usual, the story keeps changing. The person who called me yesterday to inform me that they are coming tomorrow (Thursday) and will finish on Friday is the one who said the choices were just white, black or brown. He called back today and denied saying they would be here tomorrow. He had me down for next Tuesday and Wednesday but said they were rearranging their schedule and they might be here tomorrow but no time frame. As for the color, I referred him to the insurance representative that I have been in contact with over the matter. Now they are saying they are going to rip off the wood and then replace it and paint it white. It just keeps changing over and over from how it all started. That is why I have repeatedly told them to email me rather than call so that I have written proof of what I'm being told because it constantly changes!!!!!

  

  Business response

  01/04/2024

  The contractor is currently working with the client. Construction can have changes due to weather and delays but they are working to rectify the situation as quickly as possible. Funds for this job were also only received today so the contractor was moving forward before being paid to help out

  Customer response

  01/10/2024

  I am conitinuing to investigate this situation. The insurance company sent a check THREE times to pay for this. There have been additional issues as well and it turns out that the company who did the repairs is part of Select Adjusters so I am going to add to that report. This is not over by a long shot. Also, the person on their end stopped responding to my emails and texts. I am not finished with turning them in to various agencies and nothing they say will resolve this until I am satisfied with the outcome. At this time, I am not.

• Initial Complaint

  11/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Have been dealing with this since 08/31/2023. I sent them a check sent to me and Select Adjuster in the amount ******** on top of the money received from the insurance company in the amount ********* for replacement cost of ******* on ******* and porch . After several calls, Finally got a hold of someone. Then again several more calls to have material being delivered on 10/31/2023 but was delivered on the first of Nov and was to be finished by the second. And now here it the 6th of Nov. and no call returned about when they plan on getting the job started and done. I would never recommend them to anyone.

  

  Business response

  11/09/2023

  There was a delay on another job that caused this to be rescheduled. We tried to contact the client but could not reach her, however this roof is now completed

• Initial Complaint

  11/20/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  My roof is under warranty through select adjusters. They were paid 12k from my home owners insurance to replace my roof. Since then I have had several leakes causing damage to my ceiling inside my home and mold. 1 year ago they came out to repair some leakes. I trained calling and emailing 1 ***** ago I tried emailing ************* he blocked me I called the office no one has called me back I called his cell and he blocked me on that too. I just want them to repair ******* so it doesnt leak when it rains my ceiling fell inside my home in so parts . I also need that fixed as well

  

  Business response

  11/21/2022

  Select Adjusters is not a contractor and did not do any construction, we were the public adjuster that negotiated the claim for this property

  Customer response

  11/22/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

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